Aiden James Customs - Anyone heard from them lately?

[Toyota-Tech]

Gents, I am trying to hurry. I am sorry I cannot make everyone happy and for some dumb reason, I never get notifications about replies to this post in here so don't think I am ignoring you. I just don't get back in here enough. An email to me is the best way. [email protected]

 

[gsconzert]

Scott,

I appreciate you replying and noting that email is the best way to reach you....

But I emailed you last on Sept 13th... With no reply. (well an automated one, but that really doesn't count)

If you can't fulfill my order next week, please graciously refund me.

Love the look of the product, but the lack of communication and three months wait time with no delivery in sight makes it hard to have confidence that the order will be processed.

If you can't fulfill the order, let me know when you have one in hand and in stock. I'll gladly order one from you then.

 

[transistor]

Whoa, I was about to order from him. Glad I saw this thread. Not a good way to run a business...

 

[Tuco Ramirez]

It's sad how people are jumping on this guy, he clearly states on his website that the TAT is long (I know, I was looking at it a few months back). He came here and explained the situation but rather than accept his explanation (which I personally feel was honest and quite valid), some of you would rather piss and moan. Is the diatribe about not answering emails helpful in any way? If you changed your mind, just say that, trying to make him look bad due to your materialistic narcissism not being satiated only makes you look bad. Way to support small business guys!! Some people from this thread probably demand to see managers multiple times a week.

 

[gsconzert]

tuco,

Personally, I don't feel that promising a 60-day turnaround, and taking 90 days, without communication is good customer service.

Unfortunately for Aiden James, too many companies have taken the money and walked. $229 is a ton of money to just chalk up to giving someone the benefit of the doubt. Especially with that company not taking the time to answer emails about orders already placed.

If he knew he couldn't fulfill them in time, he could have easily said "temporarily out of stock" and then filled the orders that he currently had without taking on more than he could handle.

 

[5280 TRail-Runner]

I get that this may be a one man show but still, if you are backordered, make the item unavailable on your site until you are caught up on orders. You'd figured business would learn from others who made the same mistake on the forums. A 3 month delay for some lights is ridiculous.

 

[Sleeping-bear]

Scott (Aiden James) seems to have gone off grid again...he promised shipping of my order twice over the last several weeks (first date was missed so he bumped it up a bit)...now not responding to any emails...phone goes straight to voice mail and refers you to email.

I have filed for a refund through paypal.

This is very unfortunate as its seems to be a great product, and a great fella...just got too big too fast!!! I was really looking forward to getting my lights and getting them installed before the snow flies, now I am just frustrated and want to move on.

very disappointing!!

 

[Wasatch]

Just wondering if anyone else has received their order?? Mine was placed back in mid July and not a peep. My 90 day waiting period has definitely passed. Last bounce back info I received was promising:

If your email is regarding current lead time of our LED DRL bezel kits for the 5th gen 4Runner's, they are currently around 90 (business) days out due to extremely high demand. We have hired someone to assist with building these kits and are in the process of training them. Thank you for your patience and interest in our kits.

If it's really 90 "business" days then that's 18 WEEKS!!! :help:

 

[87pony]

Well shit...i just ordered like $300 worth of stuff. Hope it works out

 

[TRMFAM]

I ordered a set on Wednesday (8/23) and the site said 60 days behind...long time but fantastic custom product and reading the about us page everything listed above is there...day job and family man. Hope you get some good help soon love to see more of these kits out there and faster order / ship times.

Amazon has spoiled me and I am used to having everything in two days...but happy to wait a reasonable amount of time for a custom product.

Bummer, over 90 days and not a word...requested refund.

 

[87pony]

Did you try him on Facebook? I had to talk to him multiple times but got everything I ordered finally and it all works great.

 

[IslandJim]

The DRL's are nice. Anyone have a pic of the ambers? The pic on his site isn't that great. Would consider ordering a set if the delivery times get more reliable. Its understandable though that he's swamped. Better that than not having these available at all. Thanks Scott for making these available to us as well.

 

[TRMFAM]

Did you try him on Facebook? I had to talk to him multiple times but got everything I ordered finally and it all works great.

No, I do not use FB...just emailed his website.

After waiting so long I actually ordered several different lights to try and make my own. I am down to two finalists with one set in the lead...took the front end off the 4R last night to mount them...just tracing wires now. They are also switchback but the white will brighten during the day and dim when the headlights come on (If you want them that way)...looking for headlight trigger for the LED DRL. I also ordered a set of the covers to mount the other design I considered and I can decide if I want to switch them.

Also installing light bar behind the grill, LED blinkers and resistance boxes to avoid quick flashing...should have all working and back together this weekend.

 

[gsconzert]

Do you mind me asking what LED strip you used? I too am looking to do this mod myself.

Found a few switchback options, but love the idea of the brighter during the day and then dimming when lights are on.

Thanks in advance for any links

 

[itsdchz]

I Really, really like Scott and understand his predicament about doing this part time as Aiden James. I have been a long time promoter of his work. This said, I have not heard anything about my order placed to replace the 2nd replaced set of older LEDs well over 2 months ago, maybe 3 I think, now that I look deeper. He told me over email that he is currently at the 60 day mark for build out.

I dont mind as one side of my LEDs is working about 80%, and the other only has 3 LEDs working. It is a bad representation of his product, which bothered me, but now, when people ask about them, I am honest that this is my second set of burnt out LEDs and product. I love the new style, but really bummed they are not on the vehicle.

It has given me grief that I will not photograph the new mods until the front end is complete, but maybe I will do so, as every time I post new pics it creates an influx of "where did you get this..." questions, which is sure to prompt conversation about my defunct lights.

 

[TRMFAM]

Do you mind me asking what LED strip you used? I too am looking to do this mod myself.

Found a few switchback options, but love the idea of the brighter during the day and then dimming when lights are on.

Thanks in advance for any links

I tried several off of Amazon and Ebay (9 different brands (although many are the same repackaged junk)...I was not satisfied with any of them. Then I found Diode Dynamics and ordered a 6" and 3" strip and WOW they are insanely bright. This is the set you can wire to dim with headlights on...like OEM style.
Diode Dynamics Strips

I also ordered some of the Oznium switchback bullet lights and they are very bright as well.
Oznium LED Bolt Light

I have not installed / ran either light above therefore enter at your own risk. I plan to try the Diode Dynamics strips first...on the plus side if there is an issue down the road I will be able to repair myself, potentially, avoiding a long delay.

 

[AsAkite]

I am usually pretty patient about this sorta stuff as well, but i have emailed him twice just to get verification that he received my address change, as I don't want my order to go to the wrong address. Nothing back but robo mail.
Taking a persons $200-ish and not giving back any indication for months that you are even alive anymore is frustrating.

I understand being swamped, and that's cool I can wait. But send up a flare every once in a while

 

[gsconzert]

I tried several off of Amazon and Ebay (9 different brands (although many are the same repackaged junk)...I was not satisfied with any of them. Then I found Diode Dynamics and ordered a 6" and 3" strip and WOW they are insanely bright. This is the set you can wire to dim with headlights on...like OEM style.
Diode Dynamics Strips

I also ordered some of the Oznium switchback bullet lights and they are very bright as well.
Oznium LED Bolt Light

I have not installed / ran either light above therefore enter at your own risk. I plan to try the Diode Dynamics strips first...on the plus side if there is an issue down the road I will be able to repair myself, potentially, avoiding a long delay.

This is awesome, thank you for the information and the help. I am going to look further at doing this as well, and if successful do a post about the process. I consider myself a little handy, which means, I will probably wire them to the horn by accident and make the back window go down when I turn on the lights. HA!

 

[mikezehner]

For Sale

just got my drl Bezel kit from Aiden James after a very long wait. They are DRL Amber only lights. still in box. i need the money to fix my dirt bike now. Asking $250 local Pick up in So Cal. no need to wait for the online order.

 

[itsdchz]

just got my drl Bezel kit from Aiden James after a very long wait. They are DRL Amber only lights. still in box. i need the money to fix my dirt bike now. Asking $250 local Pick up in So Cal. no need to wait for the online order.

You stated you waited 116 days- did you have any indication of completion or shipping before? I am well over 90 days myself, and no reply to emails or on the threads from Scott ....