Amazon Sucks

C

CXS

Senior Member
I know lots of people love Amazon but they have their share of thieves. They just screwed me out of $300. Short version - I bought a camera for $300, the seller sent me a different one worth $120 saying the one I ordered was sold out and the replacement was better.

I told him I didn't want one other than what I ordered. The seller gave a bogus address to return it. It was returned to me as undeliverable. I filed a claim against the seller. Amazon gave me the real address to return it a second time. I sent it off and it was undeliverable. Another bogus address.

Amazon cancelled my claim since I couldn't prove it was returned.

Amazon also removed my warning to other buyers - this thief is still selling with Amazon's approval.

Apparently all anyone has to do is what this seller did - set up a bogus account, bogus address and they can fleece away without Amazon giving a damn that they're screwing people.

Buyer beware.
 
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That sucks. I've had a couple bad experiences with other sellers using Amazon, each one got made right but I don't buy from "marketplace" sellers anymore. If it isn't Amazon selling it themselves, I get it on EBay instead.
 
Didn't you pay with a credit card?

File Vis/MasterCard FRAUD CLAIM with you bank. Do this today.

It is fraud because you paid for X and received Y.

Amazon will take it seriously. Also besides opening a customer service claim you can also hit them up on Facebook and Twitter. Companies, especially tech companies are becoming much more responsive.

Still, using your bank is the most powerful option. Fill out the paperwork and file the fraud claim.
 
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BrianSD_42 said:
Didn't you pay with a credit card?

File Vis/MasterCard FRAUD CLAIM with you bank. Do this today.

It is fraud because you paid for X and received Y.

Amazon will take it seriously. Also besides opening a customer service claim you can also hit them up on Facebook and Twitter. Companies, especially tech companies are becoming much more responsive.

Still, using your bank is the most powerful option. Fill out the paperwork and file the fraud claim.
Click to expand...

That's my plan for Monday but I used PayPal. Not sure how things will go with the bank. I don't use any social media though.
 
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Filed with PayPal too, I probably will just deal with my bank anyway.

It's disappointing that Amazon is so big people can do this. I've passed my experience to family members and friends who use Amazon. They were equally appalled and vow not to do any further business with Amazon. My $300 loss is countered by Amazon's loss of sales from these people no longer shopping there. Christmas shopping is starting, I honestly hope they treat you folks better than they treated me.

Live and learn - Amazon will make a bucket of money this season and some of us will get screwed as they turn a blind eye to fraud.
 
KidVermicious said:
That sucks. I've had a couple bad experiences with other sellers using Amazon, each one got made right but I don't buy from "marketplace" sellers anymore. If it isn't Amazon selling it themselves, I get it on EBay instead.
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I always assumed that if problems arose, it would be with "marketplace sellers". So I've only bought items sold by Amazon. No problems so far.

The biggest concern I've had, is having packages stolen by thieves, after they are delivered.
 
I got fired from Amazon for accidentally bringing my pocket knife to work. I was there a whole 2 weeks and they thought I was going to try and kill someone. I even told them I put it in my pocket in the morning out of habit, they didn't even give me the benefit of the doubt. Working there sucked anyways.
 
Didn't they get hammered recently for working conditions? It was obvious that customer service walked through one template response to the next.
 
I think they've had a few issues with working conditions. Here in AZ I know they didn't have AC in the buildings in the middle of summer, temps were well over 100 inside and employees were getting ill from the heat. They're also super OSHA nazis to the point that it affects productivity.
 
Oh yeah, I should add the Google Earth photo of where Amazon told me to send the second return. This address is what they apparently have on file for their verified seller.

Nice to know anyone can sell using bogus addresses and it's fine with Amazon.

Lithium Battery Sales
3802 N. Broadway
Chicago, IL 60613
 

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I remember working in a large production commercial bakery, the summer after Highschool. Large ovens to raise the dough, and even hotter large ovens to cook the product.

Outside it could be over 100° F, inside it would routinely be 115-120° F. There was constantly flour floating in the air. Being on the maintenance crew that cleaned and fixed the machines, I was required to wear a hair net, hard hat, earplugs, and safety glasses at all times.

So I would be sweating like a pig all day long, in a very hot and loud environment. The flour floating in the air would land on your skin, and form a paste when it mixed with your sweat. Trying to wash all the 'paste' off at the end of the shift, was always fun.

I recall thinking that if there is a Hell, this would have to be it.

The working conditions I've seen in several news stories about working in an Amazon warehouse, look pretty pleasant in comparison.
 
In the future you can use Paypal but still pay WITH a Credit Card directly instead out of checking.

That way you will have 2 types of protection:
* Visa/Mastercard FRAUD protection
* Paypal protection

I've always found eBay to be much safer for 2nd hand "Grey-Market" sales. I'm also guessing that you didn't buy the product from a "fullfilled by Amazon" store but rather a 3rd party seller. These 3rd party sellers have almost no association with Amazon other than using their website. You are supposed to get an Amazon seller protection guarantee. It looks like a total scam.


Best of luck to you.

:yo:
 
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I used Visa with PayPal so eventually I'll get resolution.

I never use checking, always credit - for these kinds of situations.
 
CXS said:
Amazon.com : Canon PowerShot A1400 16.0 MP Digital Camera with 5x Digital Image Stabilized Zoom 28mm Wide-Angle Lens and 720p HD Video Recording (Black) (OLD MODEL) : Point And Shoot Digital Cameras : Camera & Photo
Click to expand...

That's definitely weird. Anything I have ever bought that was Prime I have never had a problem returning. Amazon does have a problem though with all of these individual sellers. You'll definitely get your money back, it just sucks the time you have to waste getting it.
 
Yeah, they'll take care of me but it still pisses me off that I have to spend the time doing what Amazon should have taken care of already. There were an awful lot of e-mails exchanged and I followed their advice only to have them take an easy out. Kind of like seeing some moron getting out of a charge on a technicality.
 
Piss on SCAMazon. My last purchase will be just that. The last time I deal with them. I placed an order on a Saturday. I can understand it not being shipped on Monday with the backlog of orders over the weekend. My order was not shipped until Thursday. On top of that they used the terribly slow UPS Surepost to ship it. This assinine Surepost method of shipping will easily add 2 days to any order. The order was direct with amazon themselves.

What really pissed me off was everything on the order I could have walked in to my local BestBuy, Office Max, or even Target/Wallyworld and got everything for just a few dollars more. If they can't ship an order in a timely fashion a month before the Christmas season...what's going to happen then? Amazon wants to develop all these new products and services yet fail on the basics.
I'm DONE. I've already placed a couple orders with Jet and so far so good.
 
Guess I'm one of the millions of satisfied customers. I order stuff from them weekly and have never had an issue. Even when I drunk buy something and start a return before I've even received it.
 
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