Ask a Dealership Service Professional. .....

do the mechanics benefit from CSI scores, or just the service writers?

we always hear that mechanics are more concerned with quantity over quality, but is that actually the case? do dealerships do anything to combat this?
EVERYONE is affected by CSI. Whether they get a bonus or not. Sales and Service advisors are paid monthly on CSI. everyone else earns their Christmas bonus by amassing $ over the course of the year and one check in early Dec.

Not actual numbers, but 93.0 pays $50 to everyone, 93.5 pays $100 etc. Everyone (everyone not paid monthly on csi) gets a check for 1200 to 2000ish depending on how we did for the year.
 
[MENTION=109599]CodyY[/MENTION], $30k of tools? Why can't you be in Denver and not TX? :)

Do you still have many of them, or sold?

Also, the 12 hours a day on feet and all those steps... WOW. Talk about a workout as your daily job.

Do you have any future plans to be back in tech, or are you happy there?
 
[MENTION=109599]CodyY[/MENTION], $30k of tools? Why can't you be in Denver and not TX? :)

Do you still have many of them, or sold?

Also, the 12 hours a day on feet and all those steps... WOW. Talk about a workout as your daily job.

Do you have any future plans to be back in tech, or are you happy there?
37794cc2b128bb7852afde05682b1542.jpg


I work on the stuff I wanna work on. Oil changes and rotation I even pay the guys to do for me.

Back and knees hurt too bad working on dumb stuff
 
37794cc2b128bb7852afde05682b1542.jpg


I work on the stuff I wanna work on. Oil changes and rotation I even pay the guys to do for me.

Back and knees hurt too bad working on dumb stuff
That's the thing about being a mechanic these days.

You won't really be re gearing a diff or putting on a new head gasket all the time.

Most normal customers need oil changes, alignments, tire rotations, the "big 3" if you ask me, plus other scheduled maintenance or warranty work.
 
That's the thing about being a mechanic these days.

You won't really be re gearing a diff or putting on a new head gasket all the time.

Most normal customers need oil changes, alignments, tire rotations, the "big 3" if you ask me, plus other scheduled maintenance or warranty work.
82% of our repair orders are maintenance items and new car pdi
 
That's the thing about being a mechanic these days.

You won't really be re gearing a diff or putting on a new head gasket all the time.

Most normal customers need oil changes, alignments, tire rotations, the "big 3" if you ask me, plus other scheduled maintenance or warranty work.

What a Mechanic will be doing, depends largely on where they work. A new car dealer will generally be doing preventive maintenance on newer vehicles.

An Independent shop will likely be doing more extensive repairs on older vehicles. Headgaskets, transmission rebuilds, wheel bearings, etc.

A performance shop will be doing more of the custom engine work, re-gearing, etc, etc.

That hasn't changed appreciably, in at least the last 30 years. In fact, I'm sure that pretty much has always been the case.
 
2 very different markets represented here. BlackWorksInc, do you tend to agree with what CodyY is posting?

Do you guys trust your mechanics and would you have their backs off the record?

The problem is that for example his dealership does gives out bonuses for good work/CSI to all employees, our company just gives us (technicians) a straight longevity bonus every few years or so.

Different companies have different pay structures. Different dealerships also have different operating characteristics. So I don't disagree with anything Cody says (in fact I am more envious of him!).

There's a lot of differences in how dealerships are operated.
 
I wouldn't work for any other dealer.

In the event I leave this company it will to go back into business for myself doing fabrication and offroad
 
[MENTION=109599]CodyY[/MENTION],

Random question popped up to me.

What is your favorite part/most interesting to you about auto tech in general, since you have seen a wide array of stuff?

i..e forced induction in race car tech (blower, turbo, forged engine technology, etc, cpus and tuning), off-road tech, etc?
 
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[MENTION=109599]CodyY[/MENTION],

Random question popped up to me.

What is your favorite part/most interesting to you about auto tech in general, since you have seen a wide array of stuff?

i..e forced induction in race car tech (blower, turbo, forged engine technology, etc, cpus and tuning), off-road tech, etc?
17922d3eb827d99eac1929f7756e358f.jpg

****ing DAKAR.

I tried to go with Robby in 2012 but didn't get to
 

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