brillo_76
Elite Member
I thought the shop replaced all the damaged parts with available used parts?
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Catastrophic U-Joint Failure - The saga
- Thread starter adkinsadam1
- Start date
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spartacus
Senior Member
It still didn't fix the truck right.
brillo_76
Elite Member
I don't disagree. I just know from past experiences. This mostly doesn't end well. Could spend several k and end up with nothing too...
After 2 times and not resolved, you go elsewhere for a 2nd of not 3rd opinion.
As I think all this could have been avoided if the universal and possible Pinon bearing was fixed. Unless I misunderstood something.
As it's possible, a misdiagnosis from the beginning as well.
Plus, we have one side of the story. What's the other 2 shops say or have records of. That we have no clue.
It's a shame anyway you cut it really.
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gamefreakgc
Elite Member
I hate to also say this, but that shop isn't going to make things right. They are cutting corners and avoiding working on your 4Runner. I also don't know if all the interactions have been civil on both sides. You mentioned the owner yelled at you for not calling ahead, you might be on their 'bad list' and you are never going to get good service there again as they know they can make more money working on other people's cars that are not warranty services. They way I see things, you have a few options:
1. Keep bugging them to fix your 4Runner. This may never have resolution as they will eventually just decline to fix it. You might already be at that point.
2. Pay another shop to fix it. This will be expensive considering you now have a transmission issue.
3. Sell the 4Runner. Yes, I really mean sell it. The nightmare will be over.
Contrary to how it may seem, I do have shops work on my 4Runner for more complex jobs and when I do it's always the dealership. I know if there's issues they will make it right, every time. There is a price for customer service and taking pride in their work, as I've never had a job done wrong at a dealership for any of my cars. Before then I went to a private shop with good prices to work on my 91 Toyota as I was also learning to fix simpler jobs myself. They changed ownership and replaced most of the staff. On one time after an oil change they told me I was due for a timing belt change. They had just done that same job 1 year and 5,000 miles ago at their very own shop. I never went back.
1. Keep bugging them to fix your 4Runner. This may never have resolution as they will eventually just decline to fix it. You might already be at that point.
2. Pay another shop to fix it. This will be expensive considering you now have a transmission issue.
3. Sell the 4Runner. Yes, I really mean sell it. The nightmare will be over.
Contrary to how it may seem, I do have shops work on my 4Runner for more complex jobs and when I do it's always the dealership. I know if there's issues they will make it right, every time. There is a price for customer service and taking pride in their work, as I've never had a job done wrong at a dealership for any of my cars. Before then I went to a private shop with good prices to work on my 91 Toyota as I was also learning to fix simpler jobs myself. They changed ownership and replaced most of the staff. On one time after an oil change they told me I was due for a timing belt change. They had just done that same job 1 year and 5,000 miles ago at their very own shop. I never went back.
Rushthezeppelin
New member
Boy howdy this makes me feel so much better about doing as much of my own work as possible. Only time I did go to a shop to avoid a somewhat dangerous job they screwed it up (nothing too serious). They did make it right though so I'm not going to throw any shade on here.
brillo_76
Elite Member
I agree with [MENTION=115347]gamefreakgc[/MENTION] Granted I know entire thing sucks and should have been avoided. Its also why I do 95% of it all myself. For those that cant or don't have time to its sad out there. As I am not sure what the solution would be as garages and dealerships can both make drastic mistakes.
The OP was at the mercy of the garages that they knew what they were doing and would do the job properly the first time. Would have saved lots of grief and aggravation.
The OP was at the mercy of the garages that they knew what they were doing and would do the job properly the first time. Would have saved lots of grief and aggravation.
Ph03n1x24
Member
Holy Moley! Talk about catastrophic incompetence! Sounds like someone owes you a new truck + damages for personal anguish.
I'd contact the Better Business Bureau and retain legal counsel while documenting everything done or not done. I'd even go so far as to contact the local news station and put a public spotlight on these shade tree mechanics. FFS, it's your vehicle and you absolutely know when somethings not right! Last I checked, a good business model is to listen to the customer and address their concerns as top priority, then verify and validate. I'd tactfully be their worst fricken nightmare until they own the f*** up! I had a sorta similar situation. Bought two cars from a dealership. First the transmission went out on one and then a head gasket blew on the other used car i'd bought from them. They didn't want to fix either until I made such a scene in the general managers office it had them running for cover. (not really - but I made my presence known and worried my wife thinking i'd blown a gasket or two!) But they did fix both vehicles. Needless to say, "The squeaky wheel gets the grease"... be diligent in being a pain in their arse until they rectify the situation to amicable satisfaction.
You've been through the ringer... don't take any crap off those so-called experts or professionals (titles don't impress me) call them on their sh*t and hold them accountable.
Good luck! You need some at this point.
I'd contact the Better Business Bureau and retain legal counsel while documenting everything done or not done. I'd even go so far as to contact the local news station and put a public spotlight on these shade tree mechanics. FFS, it's your vehicle and you absolutely know when somethings not right! Last I checked, a good business model is to listen to the customer and address their concerns as top priority, then verify and validate. I'd tactfully be their worst fricken nightmare until they own the f*** up! I had a sorta similar situation. Bought two cars from a dealership. First the transmission went out on one and then a head gasket blew on the other used car i'd bought from them. They didn't want to fix either until I made such a scene in the general managers office it had them running for cover. (not really - but I made my presence known and worried my wife thinking i'd blown a gasket or two!) But they did fix both vehicles. Needless to say, "The squeaky wheel gets the grease"... be diligent in being a pain in their arse until they rectify the situation to amicable satisfaction.
You've been through the ringer... don't take any crap off those so-called experts or professionals (titles don't impress me) call them on their sh*t and hold them accountable.
Good luck! You need some at this point.
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