I can count on zero fingers how many times I have been satisfied with any Toyota dealer service department, for any reason, until today.
I drove a couple hundred miles to pickup my disabled T4R, only to find it barely able to limp down the road (sideways). With the body shop closed, and every other dealer service department closing at noon, at the end of my list (from my phone by distance), I contacted a Toyota dealer in Alcoa, TN, that could squeeze in an alignment and balance.
There was a cool guy that worked at the body shop's dealership, that mentioned he was a member here, and 5th gen owner, which will prevent me from publicly calling out this body shop.
Even with my LCA bent and needing replacement, Randy changed my alignment from ****ing scary, to better than stock, even though he had to make some major sacrifices to the bent parts. They also balanced my wheel that the body shop didn't bother to stick any weights on to, and my ride home was smooth sailing (except for VSC*).
*"Body shop" replaced my wheel and tire, after I told the adjuster not to, because I already had a spare of both, and a replacement that would cover the loss, but I guess they like to waste money. So they replaced the C range Duratrac with an E range, which, I have found, when taking a tight right hand turn, the extra weight causes VDC to go berserk and ABS the front left wheel into a massive under steer. :wtf: