Az4runnin
Senior Member
I was Sold a Lifetime Alignment at Pep Boys for 149.99. I asked many questions to Bill about the Stores ability to complete the alignment work to the Specs I needed that went beyond Factory Specs and Settings pertaining to Caster angles to fit bigger tires and lifting/leveling the Vehicle. I was told by Bill that that would Not be an Issue at all. I proceeded to explain to Bill that I would be installing new upper and lower control arms as the bushings on mine were rotted out he mentioned nothing about the fact that would be an issue. Bill said it would be No Problem at all. Bill said they could set things however I wanted them done. I proceeded to Purchase the Lifetime alignment based on Bill's answers to my questions as he said No Problem to All of my questions. Alignment #1 was done. Months later I had an ASE Certified Mechanic install my New JBA Upper and OEM Lower Control Arms and 275-70 BFG AT's. I Brought vehicle in for alignment #2. Explained that New upper and lower control arms were installed and all angles were in need of Adjustment per the Mechanic that did the work. Nothing was mentioned about who did the Work. Had rubbing issues on passenger side fender by Body Mount. Alignment #3. After explaining and Showing in Great Detail to another Tech that I needed Caster Pushed out to be equal to Drivers Side as I was having Major Rubbing issues that I was asked "Did Pep Boys Do the UCA's and LCA's. I said No. It was at that time I was told that Not having Pep Boys do the work voided my lifetime alignment contract. Nothing was asked at time of Alignment #2. Also told me they would only do the alignment out of Courtesy. Really? Not only that they made the problem worse by bringing the wheels further towards the fender instead of pushing them out. As now drivers side is Rubbing. Tech proceeded to tell me he would do nothing else to my vehicle and would not give me a refund. He proceeded to tell me that Bill was fired for his business practices. He also told me I should take my vehicle to a body shop to have my "Frame Pulled". Interesting as it has never been in an accident. My Caster before alignment #3 was at 5.0 on drivers side (No Rubbing at all) and 4.0 on passenger. Now its 3.4 on drivers and 3.6 on passenger side. Rubbing on both sides now. Tech also admitted that his tech did not do a good job on alignment #2. He stated he can only align to Factory specs and his machine was Not Capable of anything else. Avoid these Ass Faces like the Plague. They Lie like Mother F'ers. I went across the Street to 4WheelParts where they said they would set my Caster to what I Wanted. I got my 149.99 back only after filling a complaint with Pep Boys Corporate and the BBB. Now i am considering going to the 2.5 notch on my 5100's and going to some Dobinsons Rear Springs. Not sure if I should set Caster at 4.5 or 5.
hwell:
Let's continue the trash talk elsewhere, we're going too off topic :biggrin2:
