Ariakas
New member
Reposting this from my build thread to inform those in the region..
I was on a mission to have an alarm/remote start installed and wanted Compustar for a lot of reasons. The Austin (TX) area is inundated with Viper dealers and if you check the Compustar site to see dealers in the area they are all Best Buy stores, with the exception of a couple. I perfer not to have Best Buy work on my vehicle. I looked into the other and one was permanently closed. The other Tint World I decided to contact. After a week of emailing I was ready to schedule the install. The day I asked for an appointment, the guy tells me that like the factory remote start, the aftermarket will also shut off the engine when the door is opened. I know that not to be true from several members posts on this forum and told him so. I said I know that not to be the case and said maybe your team needs to do a little more research or have some training on the products. I sent him several links to posts and videos showing it working and cited what parts would be needed for the setup I wanted, but never heard back from him.
I decided to drop by their shop on my lunch break since it is near by. When I talked to the counter guy, I asked if he answered the emails and he said yes. I asked to talk to a more experienced installer, or the manager, and was told he is the Owner. That's when I started feeling this wasn't going to work out.I told him of the situation, and identified myself as the e mailer. His face darkened as I spoke, and when I finished up by mentioning I had not seen a response, he rudely said he did not appreciate me saying they needed to do more research or get product training.
At that point I could see this is not someone I care to have work on my vehicle. I let him know that I stood by my statement and that someone in his business that tells the customer something cant be done, when it clearly can, definitely needs more info or training. I let him know he was a moron for letting his pride get the best of him, and that he had no business sense at all.
I promptly went back to work and messaged the Tint World franchise headquarters and wrote several reviews on my experience. Unfortunately the Vice President Jeff Stark, who called me back right away and left a message was not very helpful as I had specifically told him in my message not to call me, but to email if contact is necessary. The same exact issue I had initially encountered with the franchise owner.
On to better days!!
On the up side, I found this thread from gshadow325 who was able to help me out with the system I wanted. He had it flashed and prepped for me, so the wiring loom was already started and done very well. He had documentation to help me with the wiring.. I did find some of the notes a bit confusing and all over the place, but I didn't expect him to have step by step install manuals.
I was able to install the system over a weekend and now have the great system I wanted.
And most importantly, I have remote start that doesn't shut off when I open the door!!!
I was on a mission to have an alarm/remote start installed and wanted Compustar for a lot of reasons. The Austin (TX) area is inundated with Viper dealers and if you check the Compustar site to see dealers in the area they are all Best Buy stores, with the exception of a couple. I perfer not to have Best Buy work on my vehicle. I looked into the other and one was permanently closed. The other Tint World I decided to contact. After a week of emailing I was ready to schedule the install. The day I asked for an appointment, the guy tells me that like the factory remote start, the aftermarket will also shut off the engine when the door is opened. I know that not to be true from several members posts on this forum and told him so. I said I know that not to be the case and said maybe your team needs to do a little more research or have some training on the products. I sent him several links to posts and videos showing it working and cited what parts would be needed for the setup I wanted, but never heard back from him.
I decided to drop by their shop on my lunch break since it is near by. When I talked to the counter guy, I asked if he answered the emails and he said yes. I asked to talk to a more experienced installer, or the manager, and was told he is the Owner. That's when I started feeling this wasn't going to work out.I told him of the situation, and identified myself as the e mailer. His face darkened as I spoke, and when I finished up by mentioning I had not seen a response, he rudely said he did not appreciate me saying they needed to do more research or get product training.
At that point I could see this is not someone I care to have work on my vehicle. I let him know that I stood by my statement and that someone in his business that tells the customer something cant be done, when it clearly can, definitely needs more info or training. I let him know he was a moron for letting his pride get the best of him, and that he had no business sense at all.
I promptly went back to work and messaged the Tint World franchise headquarters and wrote several reviews on my experience. Unfortunately the Vice President Jeff Stark, who called me back right away and left a message was not very helpful as I had specifically told him in my message not to call me, but to email if contact is necessary. The same exact issue I had initially encountered with the franchise owner.
On to better days!!
On the up side, I found this thread from gshadow325 who was able to help me out with the system I wanted. He had it flashed and prepped for me, so the wiring loom was already started and done very well. He had documentation to help me with the wiring.. I did find some of the notes a bit confusing and all over the place, but I didn't expect him to have step by step install manuals.
I was able to install the system over a weekend and now have the great system I wanted.
And most importantly, I have remote start that doesn't shut off when I open the door!!!
