BXBuilt Theft Victims; check in (03/06/2023)

4RUN-GT2

Junior Member
I am compiling a list of victims who had their hard earned money stolen by BXBuilt. This will be an easy to locate list for the authorities to have. I saw the post saying they'd went out of business and did a little checking and confirmed that to be true. They've tried to scrub the internet clean of the company.

Please don't post any personal info, just the purchase date, item purchased, and note item not received. And obviously, keep any correspondence you've had with them.

I'm a hard-working, law abiding citizen and I ordered on Nov of 2021. I patiently waited and heard nothing from them. I reached out to them in 2022 and they said that the items would arrive in January of 2023. Of course, that didn't happen and now he's stolen a lot of money from me and others.

And lastly, if you don't want to post here, I would suggest writing to the Clark County District Attorneys Office at [email protected]. In case the email doesn't show up, you can find them under the Clark County DA's office. It starts with DA and ends with DA.com. I DO NOT work for them and live in SoCal. I contacted them in late 2022 but never got a response. I forwarded the same info again today (03/06/2023) and this time, I received an automatic response saying I would be contacted within 1-2 days. I'm hoping enough people respond here or to them directly so we can at least get him charged with a crime. This was absolutely not a supply chain or labor issue; this was outright theft.

There also appears to be another section violated which reads " "NRS 598.895  Refund required, if requested, for goods not delivered within 6 weeks." 

**************************************************EDIT 03/07/2023*****************************************

I heard back from the Nevada DA's office who stated that they were not an investigative body and to contact Las Vegas Metro PD to initiate a report. They have an online reporting process and I contacted them and attempted to make an online report. Because the business is known (as opposed to it being an unknown person), you have to either make the report in person at a local Las Vegas Metro PD station, or (which will probably apply to most of us), go to your local police station and see if they will take a "courtesy report". The agency taking the report will forward the report to Las Vegas Metro PD. If they refuse, your nearest Sheriff's station will generally be more willing to take a report. I would suggest submitting a "statement of the facts" of your particular case so that it can be submitted with the report. I wish there was an easier process but that's where this process is at the moment. I'll update with additional info as more updates become available.

****************************************************EDIT 03/11/2023**************************************************

Thanks everyone for responding. Let's hope it helps us all in getting these crooks prosecuted for fraud. Again, thanks for responding and pass the thread on to others that have been victimized by BXBUILT.

I go down to my local PD for a police report on Monday, 03/13/2023. I was doing a little searching prior to that so I can provide them with BXBUILTs' ownership info. I came upon a thread in TacomaWorld (TW) that voiced many of the same sentiments as all of us here. Many victims over there as well. I thought Daniel Hawkins with was the owner or co-owner, as that's the person who responded to emails for them. He apparently is distancing himself from the person he identified as the owner (Andrew Abalos). Hawkins basically washed his hands of most of his involvement with BXBUILT. If you want more info on that, you can search out BXBUILT on TW. I'm going to submit links to this thread and that one on TW with the PD on Monday.

If there's any useful info to add after the report, I'll post up on Monday evening.

********************************************************EDIT 03/13/2023***********************************************

Got the Police report. Super easy and only took 10 minutes from start to finish. It's a courtesy report so they are simply documenting the incident and submitting a brief very summary of what happened. Any documentation that you provide will ultimately be forwarded to LVMPD for further review/investigation. I provided a copy of my credit card receipt, a copy of this thread and the list of people that responded to it since late yesterday (03/12/2023), as well as my conversation with the Nevada DA"s office. So that should give you some idea of what to bring or have available when you have your report taken. You can simply call and have them come out to your house or business. Let's get everyone's incident documented with your local PD.

*********************************************************************************************************************

I'll start it off being victim 1: Date ordered 11/2021, LED headlights, painted black housing, paid $600 and never received.
 
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For anyone that has ordered Bxbuilt headlights and still not received them I just saw on Facebook that TEQ Customs is offering to help those customers get headlights built by TEQ for a lower price. Reach out to them via email at [email protected] with your Bxbuilt order information.

I have no affiliation with any off-road company. Just wanted to pass it along.
 
SRQ also has support for those who ordered through them, If you bought BxBuilt through SRQ's website directly they will be fulfilling those orders by themselves with no extra charge to the customers
 
I'm in.....victim number 2 I guess. Ordered 29 DEC 2021. Basic T4R headlights, chrome housing, no options. $400 lost. I have a string of emails saved with a promise as recently as 16 FEB 2023 that my money had not been stolen and they were working hard to fill orders. Laughable.
 
Don't forget those who successfully purchased parts from BX (like myself, since I did my own retro) and are now out and future product support or warranty.

I actually spoke to the owner on the phone before placing my order. He was enthusiastic, engaging, and excited about his product. I wonder what happened?

It makes me thankful for the vendors who do reliable, honest business with the T4R community.
 
Don't forget those who successfully purchased parts from BX (like myself, since I did my own retro) and are now out and future product support or warranty.

I actually spoke to the owner on the phone before placing my order. He was enthusiastic, engaging, and excited about his product. I wonder what happened?

It makes me thankful for the vendors who do reliable, honest business with the T4R community.

The product support/warranty is another aspect of just how damaging BxBuilt malpractice is. It's not just products not delivered.
 
I ordered March of 2021 for my 3rd Gen 4Runner , they had a sale for his bday I believe and got a really good discount (one person got 50% off and others got 40 or 30% off something like that). I actually received them late May of 2022, he had called me and discussed what I wanted and even gave me free engraving for waiting so long. I was appreciative & he seemed so cool on the phone. I feel for the people who are out of hundreds of dollars of hard earned money.


Sent from my iPhone using Tapatalk
 
Ordered March 19th, 2021.

96-02 4runner Headlights with Switchback Halos sale
Housing Paint Color Options: Satin Black
Shroud Choice: Panamera V2
Halo Choice: Panamera V2
Add Black Corner Lights: Yes
Price: $635.00


Subtotal $635.00
Shipping $50.00
Coupon - $95.25
Tax $0.00
Total $589.75

String of emails about the order. Last email they actually sent out saying how they wanted to have more communication with the customers...
 
New member specifically to post in this thread. Dont have a t4r anymore but still a yota guy at heart.

I ordered lights from them on 7/4/22. Have saved all conversations. Was told like 2 weeks ago "they were pushing hard to get orders out".

I ordered:
First gen tundra black headlights with front and rear halos $730

Upgrade to RGB halos $100

RGB led strips $200

Total $1030
Shipping $50
Discount code -$154.50
Total paid $925.50

Emailed them this morning, again, and got response that the email address is no longer valid. But as of right now the bxbuilt IG is back up but commenting is turned off. Lots of content was also deleted.
 
Another one bites the dust

Thanks for this thread. Likewise longtime follower of T4R.org, new member.

I had the same experience with a $3,000 order for a rear bumper order through Shrockworks, After they ghosted me for the past three months, I had the sense that this was going to happen here with BX Built.

Lights ordered 6/18/22

Emailed at 20weeks (mid Nov)and was given the supply chain email told to be patient.
Emailed again mid December and was told 2-4 weeks more til they'd ship.
No response to numerous phone calls and emails after that.

Interesting how they kept me on the hook until my order was right outside of the dispute period of 180 days for PayPal. No way to file a claim at this point, so I'm out of luck.

When Shrockworks went out of business, I was past 6 months in, but fortunately I used my Amex card and Amex refunded my account immediately.

In the mean time I had ordered a front bumper from SRQ and reached out to them after the Shrockworks situation and SRQ was great. I added a rear bumper to my order and they accelerated the build to ship with the front that was on order. They answer their phone and are super professional! Highly recommend reaching out...

Order Summary

96 - 02 4runner retrofit headlights (No Halos etc) Base Package
SKU: 364215376135191
Housing Color Paint Options: Gloss Black
Add Black Corner Lights: YES
Price: $530.00
Qty: 1 $530.00
Subtotal $530.00
Shipping $50.00
Tax $0.00

Total $580.00

I know some companies fall on hard times, but it really did look like they were living large, so I hope the AG or DA will look into criminal charges.
 
Order placed 6/8/22

5th gen 4runner satin black housing 800
Hex rgb front halos 120
Rgb sequential led strips 150
Rgb controller 80
Lens etching 75
Demon eyes 100
Baja design S1 in high beam 300
Shipping 50

Total: $1675


Have a bunch of emails regarding delays and estimated ship dates. Actually spoke with him about two weeks before they up and closed shop and Daniel acted as if everything is great.
 
I bought a diy kit a few years back and I guess was lucky enough to actually receive my items in a reasonable time frame. It’s crazy to me someone would do this. It seemed like they had a really good business going and they were by far the most recommended retrofit source for our vehicles. Really makes me wonder what the motivation/reasoning behind this was and if he had this plan all along or it just developed as time went on. Also whoever is running the bx.built IG page now is really trying to rub it in, pretty messed up. Praying they catch the guy.
 
I bought a diy kit a few years back and I guess was lucky enough to actually receive my items in a reasonable time frame. It’s crazy to me someone would do this. It seemed like they had a really good business going and they were by far the most recommended retrofit source for our vehicles. Really makes me wonder what the motivation/reasoning behind this was and if he had this plan all along or it just developed as time went on. Also whoever is running the bx.built IG page now is really trying to rub it in, pretty messed up. Praying they catch the guy.

Yep the Fan Page is having some fun. I guess if you are going to accept long lead times, use AMEX or use PayPal and set a calendar reminder under 180 days in case you get a bad feeling and need your money back.
 
Order placed: Nov 22, 2021

96-02 4runner Headlights w/ Switchback (white/amber) Halos
Housing: chrome
Shroud: Panamera

$467.50 + $50 (shipping) = $517.50

Womp womp..
 
Bx

Got a IG message from Andrew yesterday. He apologized to me and told me to start a chargeback on my CC immediately. Said that the orders they took prior to inflation were killing them. But I specifically remember being told we had to pay 100% up front because "the parts were ordered when your order is placed." Sounds fishy but it was nice to at least get a response from him. I am unable to chargeback mt CC because I used paypal and and past 180 days so I'm SOL. But, I ordered some new lights from TEQ with a very generous discount. So those of you who did pay CC, charge it back asap, per BXbuilt.
 
Got a IG message from Andrew yesterday. He apologized to me and told me to start a chargeback on my CC immediately. Said that the orders they took prior to inflation were killing them. But I specifically remember being told we had to pay 100% up front because "the parts were ordered when your order is placed." Sounds fishy but it was nice to at least get a response from him. I am unable to chargeback mt CC because I used paypal and and past 180 days so I'm SOL. But, I ordered some new lights from TEQ with a very generous discount. So those of you who did pay CC, charge it back asap, per BXbuilt.

Yeah, nice to get a response! "So sorry I stole from you!"
 
Page broken?

Share a screenshot?


Yeah, just tried to access that IG page and see what they posted and got similar message "Sorry, this page isn't available.
The link you followed may be broken, or the page may have been removed. Go back to Instagram."

And agreed, yes, a screenshot would be appreciated.
 

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