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**CLOSED**Northstar Battery - Group Buy 10.0**
- Thread starter ramonortiz55
- Start date
ramonortiz55
New member
nope, PM Sent!
briguyvtine
New member
i created an account for this
I need the 27 for a 92 FJ80. did i get in here on time?
I need the 27 for a 92 FJ80. did i get in here on time?
ramonortiz55
New member
Yes, but i cant seem to be able to PM you
ramonortiz55
New member
Closed
geoalesolo
New member
Any idea on when the next group buy is going to be?
ramonortiz55
New member
Feel the need to relay along my frustrations,
The battery transaction went great, arrived in a timely manner and worked flawlessly for the first few months. Began to notice the battery was no longer holding a charge, took it to the local Oreilleys and it tested as "bad battery". This was after just a few months of light use. Crossing my fingers this was simply a fluke, I really had (and still have) faith in the Northstar brand.
I reached out to Samoorian Supply over a week ago and have yet to hear back, simply asking if they can assist with the warranty process. Seems as though they might be out of business? Atleast google says so. I've also called Northstar 4 times in the past week to discuss the warranty process with them. The operator always picks up and transfers to Customer service. Not once has customer service picked up the phone. Left a message last week and have yet to hear back. Today I requested to be transferred to someone else that could help. They said the Warranty Dept was not available, so I was transferred to the West Coast sales rep. Shockingly, they didn't answer either.
I have zero frustration with the Northstar battery itself. A bad battery is always a possibility, that's why warranties exist. I was thrilled to rep a company who manufactures in good 'ol 'murica and still will if I can get this sorted out.
Ill update if/when I hear more.
The battery transaction went great, arrived in a timely manner and worked flawlessly for the first few months. Began to notice the battery was no longer holding a charge, took it to the local Oreilleys and it tested as "bad battery". This was after just a few months of light use. Crossing my fingers this was simply a fluke, I really had (and still have) faith in the Northstar brand.
I reached out to Samoorian Supply over a week ago and have yet to hear back, simply asking if they can assist with the warranty process. Seems as though they might be out of business? Atleast google says so. I've also called Northstar 4 times in the past week to discuss the warranty process with them. The operator always picks up and transfers to Customer service. Not once has customer service picked up the phone. Left a message last week and have yet to hear back. Today I requested to be transferred to someone else that could help. They said the Warranty Dept was not available, so I was transferred to the West Coast sales rep. Shockingly, they didn't answer either.
I have zero frustration with the Northstar battery itself. A bad battery is always a possibility, that's why warranties exist. I was thrilled to rep a company who manufactures in good 'ol 'murica and still will if I can get this sorted out.
Ill update if/when I hear more.
halflife78
New member
I basically have the same issue going on. Bought a battery(31m) through one of these group buys a little over a year ago and it started not holding charge. Called Northstar which was fun initially, they directed me to Samoorian Supply which I initiated a text conversation on 8/28 and on 9/17 he basically told me to buy a new battery due to having issues getting a replacement from Northstar. I had to have one by that coming weekend due to going camping, so I ended up shelling out another $400 on a battery locally, came back from camping and tried to reinitiate a conversation with 0 response. For reference a run a voltage booster also and have since the day I bought the battery.
So, I appreciate the GB's being done, but I would recommend going to your local batteries plus store and buying the X2Power version of these batteries with the 10% discount so if you have issues you can just return it locally.
Ugh, not promising news, appreciate the response! I’ll update if I hear more
Sent from my iPhone using Tapatalk
Took the battery to a local Northstar dealer to see if they could somehow assist in contacting Northstar and help process the warranty. His response was basically along the lines of "yep, that sounds about right for Northstar". He measured the battery again and found it at 8.6V. He said at that voltage, Northstar wouldnt even consider the warranty as it had been "drained".
When I had it charged and tested last at Oreilleys, it was around 10.6V. It sat for about 2 weeks as I attempted to call Northstar many, many times, but never once was it on concrete, metal, or anything else that would have caused the drain. I had it stored in my garage on an insulated base, then kept it in the back of my car for a day or two until I could make it to the shop.
The shop said they would attempt another charge with their equipment, Ill be back tomorrow.
When I had it charged and tested last at Oreilleys, it was around 10.6V. It sat for about 2 weeks as I attempted to call Northstar many, many times, but never once was it on concrete, metal, or anything else that would have caused the drain. I had it stored in my garage on an insulated base, then kept it in the back of my car for a day or two until I could make it to the shop.
The shop said they would attempt another charge with their equipment, Ill be back tomorrow.
halflife78
New member
Yea, Samoorian Supply told me the same thing on the voltage as it's one of the first questions he asked before he went radio silent. Supposedly the higher end Noco and Ctek chargers can possibly bring a battery back, but I haven't bought one to test on my battery to verify. I plan on getting a high end charger to run on mine once a month to top it off, and I just bumped my voltage booster to max boost so I run at roughly 14.7 volts none stop.
My Ancel battery monitor arrived today that I am installing this weekend also.
Final update, (and it’s good news)!
Emailed Northstar customer service after visiting Battery Solutions and they replied the next day by forwarding my email to Mike @Samoorian. He replied immediately and asked why I hadn’t tried to reach out to him directly. Wishing to get a new battery, I politely told him I had multiple times and that there was no number readily available for his shop. He said “what’s going on”, I replied with, “battery is having issues, history, blah, blah, blah) A few days go by with no reply so I email him for an update. He asks for the battery information again and then goes radio silent (again) As I was driving home day I realized I needed to call or email again as I hadn’t heard anything from him. I got home and low and behold, a 60lb box is sitting at my doorstep. I have a new battery!
Northstar was great, I get they are a small company that caters to large industrial applications so their customer service for us small guys may not be a primary focus. Email was the best way to contact them, don’t bother calling. Batter Solutions here in Long Beach was great too, they were super helpful even when I hadn’t given them a dime out of my pocket. The moral of the story here is I would advise against using Samoorian for this deal again, see if Northstar will use another vendor. The only time he was remotely prompt in his responses is when Northstar had eyes on it. I don’t know his story over there, but I’d think another vendor could make the process a bit smoother on all accounts.
Case closed, I have a new battery, and I’m happy. Now to dive into a bad transmission...
Sent from my iPhone using Tapatalk
Emailed Northstar customer service after visiting Battery Solutions and they replied the next day by forwarding my email to Mike @Samoorian. He replied immediately and asked why I hadn’t tried to reach out to him directly. Wishing to get a new battery, I politely told him I had multiple times and that there was no number readily available for his shop. He said “what’s going on”, I replied with, “battery is having issues, history, blah, blah, blah) A few days go by with no reply so I email him for an update. He asks for the battery information again and then goes radio silent (again) As I was driving home day I realized I needed to call or email again as I hadn’t heard anything from him. I got home and low and behold, a 60lb box is sitting at my doorstep. I have a new battery!
Northstar was great, I get they are a small company that caters to large industrial applications so their customer service for us small guys may not be a primary focus. Email was the best way to contact them, don’t bother calling. Batter Solutions here in Long Beach was great too, they were super helpful even when I hadn’t given them a dime out of my pocket. The moral of the story here is I would advise against using Samoorian for this deal again, see if Northstar will use another vendor. The only time he was remotely prompt in his responses is when Northstar had eyes on it. I don’t know his story over there, but I’d think another vendor could make the process a bit smoother on all accounts.
Case closed, I have a new battery, and I’m happy. Now to dive into a bad transmission...
Sent from my iPhone using Tapatalk
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