**CLOSED**Northstar Battery - Group Buy 10.0**

[MAST4R]

Final update, (and it’s good news)!

Emailed Northstar customer service after visiting Battery Solutions and they replied the next day by forwarding my email to Mike @Samoorian. He replied immediately and asked why I hadn’t tried to reach out to him directly. Wishing to get a new battery, I politely told him I had multiple times and that there was no number readily available for his shop. He said “what’s going on”, I replied with, “battery is having issues, history, blah, blah, blah) A few days go by with no reply so I email him for an update. He asks for the battery information again and then goes radio silent (again) As I was driving home day I realized I needed to call or email again as I hadn’t heard anything from him. I got home and low and behold, a 60lb box is sitting at my doorstep. I have a new battery!

Northstar was great, I get they are a small company that caters to large industrial applications so their customer service for us small guys may not be a primary focus. Email was the best way to contact them, don’t bother calling. Batter Solutions here in Long Beach was great too, they were super helpful even when I hadn’t given them a dime out of my pocket. The moral of the story here is I would advise against using Samoorian for this deal again, see if Northstar will use another vendor. The only time he was remotely prompt in his responses is when Northstar had eyes on it. I don’t know his story over there, but I’d think another vendor could make the process a bit smoother on all accounts.

Case closed, I have a new battery, and I’m happy. Now to dive into a bad transmission...


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Actually, EnerSys, which owns Odyssey and Northstar now, is a publicly traded company with 9,000 employees.

I had questions about running Odyssey on my vehicle and their email responses were quick and extremely helpful. So I am getting a 24F Odyssey and not going to worry about charging.

I have emailed many auto-related corporations with questions, this was one of the best and fastest responses.

 

[halflife78]

Final update, (and it’s good news)!

Emailed Northstar customer service after visiting Battery Solutions and they replied the next day by forwarding my email to Mike @Samoorian. He replied immediately and asked why I hadn’t tried to reach out to him directly. Wishing to get a new battery, I politely told him I had multiple times and that there was no number readily available for his shop. He said “what’s going on”, I replied with, “battery is having issues, history, blah, blah, blah) A few days go by with no reply so I email him for an update. He asks for the battery information again and then goes radio silent (again) As I was driving home day I realized I needed to call or email again as I hadn’t heard anything from him. I got home and low and behold, a 60lb box is sitting at my doorstep. I have a new battery!

Northstar was great, I get they are a small company that caters to large industrial applications so their customer service for us small guys may not be a primary focus. Email was the best way to contact them, don’t bother calling. Batter Solutions here in Long Beach was great too, they were super helpful even when I hadn’t given them a dime out of my pocket. The moral of the story here is I would advise against using Samoorian for this deal again, see if Northstar will use another vendor. The only time he was remotely prompt in his responses is when Northstar had eyes on it. I don’t know his story over there, but I’d think another vendor could make the process a bit smoother on all accounts.

Case closed, I have a new battery, and I’m happy. Now to dive into a bad transmission...


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Well, your story ended better than mine, I just finally gave up and deleted my text message chain I had with him not responding. I wouldn't recommend anyone wanting a fast turnaround on a bad battery participating in these group buys, and the X2 Power branded version of this battery is the same cost locally for most people with the normal monthly discounts they provide.

 

[sugjavier]

I just reached out to [email protected] for a warranty replacement because AAA said that per their test my battery needs replacement. I hope he responds because this thing has a 4 yr warranty and I just got it mid 2019. I'll keep you guys updated

Also called him at 417-838-0736
[MENTION=405652]ajskowron[/MENTION] did you have to send your old battery back?

 

[ajskowron]

I just reached out to [email protected] for a warranty replacement because AAA said that per their test my battery needs replacement. I hope he responds because this thing has a 4 yr warranty and I just got it mid 2019. I'll keep you guys updated


[MENTION=405652]ajskowron[/MENTION] did you have to send your old battery back?

No, a new one showed up at my doorstep. The guys at Battery Solutions were kind enough to take care of the recycling and I called it a day. I think as long as you have adequate information to warrant the inks one you’re fine.


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[Hamburgerpimp]

it's once every six months.

Next one is in November

[MENTION=122940]ramonortiz55[/MENTION], any word of if a 11.0 group buy is happening soon? I have a 27F that I got from group buy 1.0 that I am looking to replace as its now 5 years old, still seems to be going strong, but looking to get a new one in there.

 

[DannyLlama]

Same, mine is 5+ years old.

 

[ramonortiz55]

[MENTION=122940]ramonortiz55[/MENTION], any word of if a 11.0 group buy is happening soon? I have a 27F that I got from group buy 1.0 that I am looking to replace as its now 5 years old, still seems to be going strong, but looking to get a new one in there.

It's been awhile, sure has.

I will have to find out and see

 

[Jaysen4runner]

Ill be interest when you guys find out

 

[daxone]

I’m interested if there’s another one


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[halflife78]

Just be aware if you buy from this distributor he uses you are pretty much screwed from a support perspective. My battery went dead in less than a year and after almost 2 months of trying to get it replaced I just chalked it up to a lose and went and bought another battery locally. My Northstar from this previous GB is sitting in my garage currently.

 

[sugjavier]

Just be aware if you buy from this distributor he uses you are pretty much screwed from a support perspective. My battery went dead in less than a year and after almost 2 months of trying to get it replaced I just chalked it up to a lose and went and bought another battery locally. My Northstar from this previous GB is sitting in my garage currently.

So I emailed [email protected] and [email protected] back in Dec 28th 2020.
He responded via email asking for the same info: Serial number and the address to send it to. I provided the info probably 3x with pics just to make sure he's good.
After this he never responded to my other email attempts for status updates.

So I found his number online: 417-838-0736 and called him to confirm its him. This was around Dec 30th too.

I sent him a text January 13th since I haven't received any updates and he responded via text saying "I submitted it and waiting on Northstar at this point."

I responded ok ty just let me know when it's shipped.
Couple weeks later still no text and no battery.
Hoping to just get a replacement arrive at my doorstep sometime February. I'll update here if I ever get it.
I'm working from home so traveling is not a need but I would like to get the support we deserve for such an expensive battery.

 

[halflife78]

To be honest, another problem I have with this entire thing is the fact it's been discussed that there is an issue with this supplier and [MENTION=122940]ramonortiz55[/MENTION] has never once addressed the issue in any sort of way.

I basically went and bought the alternate branded version of this battery, X2Power, and my local batteries plus and with a discount code I found it was pretty much the same price as the one I bought here, except I can just return it locally for warranty issues that will actually be honored.

 

[sugjavier]

So I emailed [email protected] and [email protected] back in Dec 28th 2020.
He responded via email asking for the same info: Serial number and the address to send it to. I provided the info probably 3x with pics just to make sure he's good.
After this he never responded to my other email attempts for status updates.

So I found his number online: 417-838-0736 and called him to confirm its him. This was around Dec 30th too.

I sent him a text January 13th since I haven't received any updates and he responded via text saying "I submitted it and waiting on Northstar at this point."

I responded ok ty just let me know when it's shipped.
Couple weeks later still no text and no battery.
Hoping to just get a replacement arrive at my doorstep sometime February. I'll update here if I ever get it.
I'm working from home so traveling is not a need but I would like to get the support we deserve for such an expensive battery.

Update: my replacement battery arrived in my doorstep the other day. No issues with it (used a battery tester that measures state of charge/health and voltage etc.)

However I didn't hear any followup email/text/call from Mike. Tbf I rather have the warranty replacement arrive than have to keep bugging him

 

[ramonortiz55]

Update: my replacement battery arrived in my doorstep the other day. No issues with it (used a battery tester that measures state of charge/health and voltage etc.)

However I didn't hear any followup email/text/call from Mike. Tbf I rather have the warranty replacement arrive than have to keep bugging him

Was this the replacement from Mike? or did you end up going thru Northstar in the end?

 

[sugjavier]

Was this the replacement from Mike? or did you end up going thru Northstar in the end?

I only contacted Mike. I believe he contacted Northstar for me and had to wait since they didn't have them readily available.

 

[nglayton]

Was this the replacement from Mike? or did you end up going thru Northstar in the end?

My 65M from GB 6.0 has bit the big one it's can't hold a charge for more than a day.........just shy of the 3 year warranty.

It's funny because my 31M from 2 years earlier than that is still running strong...although it could be time to replace it soon.

I have emailed Mike this morning at both of his email addresses to start the replacement process.

Ramon, is there a contact at Northstar that I/we should be using for warranty replacements?

 

[nglayton]

Quick Update

After my initial email, Mike responded pretty quickly and asked what the resting voltage of the battery was and if I tried to charge it (?? like duh)

I responded immediately with the answers of 11.1v and of course I tried to charge it.

I received no other responses from him.
One week later I asked for an update - no response.
Getting ready to shoot off another email asking for an update shortly..

 

[nglayton]

After my initial email, Mike responded pretty quickly and asked what the resting voltage of the battery was and if I tried to charge it (?? like duh)

I responded immediately with the answers of 11.1v and of course I tried to charge it.

I received no other responses from him.
One week later I asked for an update - no response.
Getting ready to shoot off another email asking for an update shortly..

Well since this post....complete radio silence. I've only emailed the guy two, maybe 3 times, to get an update. I'm not even naging at the pace of 1 email per week at this point.

Nothing, no response of any kind.

So unless like others have mentioned, the replacement just shows up out of the blue without warning, I got screwed. :noidea: :noidea: (ok, this might be exaggerated a little)

I guess only time will tell.

 

[nglayton]

Still not giving up

I found the online warranty submission on the northstar site.

I have submitted a claim and we will see what happens with Northstar directly.

Dropping almost $300 and not getting to the end of the warranty period isn't the end of the world. Painful, yes. but the battery lasted 30 months. It died quick at that point. I might as well see if I can get it replaced one way or the other.

Note to self, next time, pay via credit card with purchase protection.......

 

[DannyLlama]

Thanks for your updates, I am confident they will help someone in the same boat.
[MENTION=122940]ramonortiz55[/MENTION] - another group buy on the way?!!