fourfive
Senior Member
They will not honor the warranty if they know your suspension is altered from stock. I made the mistake of driving my truck to the store, and the service manager saw it parked and thought it looked lifted. So he asked me about it. I wasnt going to stand there and lie about it. Its quite obvious that my 4runner is not sitting at stock height. So they decided to let me use the warranty that one time, but said it would have to be the last as my suspension was "altered"
Maybe your NAPA will be more relaxed about the fine print
Unfortunately this will many times be a bit of an issue regarding warrantied parts on a modified vehicle. I worked part time in the service department at an acura dealership throughout highschool and undergrad and anytime a modified acura (in those days it was the integras) would roll up with a failed/defective part, any warranty replacement was almost always denied. And it didnt seem to matter if the part had anything to do with the mods...i was definitely suprised by this. Ive seen customers try to take it up the chain to upper management to get the failed parts warrantied but after a long dragged out process it would still get denied. The very few times i saw parts get covered for a modified car was if the customer happened to get one of the "cooler" managers and they were having a good day...it also helped when the customer was stern but respectful...the rude customers seemed to get F*d with for awhile before the final denial. The way the fine print on the warranty was labeled it pretty much left it open for denial at the managers discretion. Definitely felt bad for a lot of those customers.
Summary, if you do the napa lifetime warranty, show up in another car just to avoid that situation.
When i recently replaced my cv axles with toyota reman's, the driverside outer boot developed a 1inch tear on the outer boot the next day. So I bought the toyota boot kit, rebooted my old toyota axle (courtesy of kball's write up) and took my newly purchased torn cv back to the dealer bc they told me it had a 12 month warranty. But i was paranoid that they would try to deny it since my 4runner is lifted. So i drove my fiance's honda to the dealer. Good thing i did bc when i brought in the cv, the parts manager asked to take a look at my truck. Told him i couldnt drive it since i was holding the axle in my hand. He seemed to be ok with it and said he would send it back to toyota and see what they say. This was last wkend and im still waiting back for an answer.
As always, im sure it will always depend on who you are dealing with.