Dealer lost my 2014 SR5 Prem, now offering 2015 for $200 more

Datchineseguy

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What would you guys do? A "Sales manager" just called me to tell me the car I have a deposit on has been taken, so now they have to find another one or can order a 2015 for $200 more than the negotiated deal. I was already @ $34,4XX on this vehicle (SR5 Premium 4X4 with 3rd row).

What do you guys think? Did I get lucky or will they end up screwing me somehow since it's a 2015. I'm waiting for the manager to talk to the powers that be on the deal and he will call me back.
 
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Get the deal in writing and then go buy it somewhere else that will "meet or beat"... I wouldn't deal with a place that sold a vehicle I had a deposit on out from under me. That's ridiculous.
 
What would stop them from selling the 2015 out from under you like they did with the 2014? If they find a sucker who will pay more for the 2015 than you it will happen all over again. Get the deposit back and only negotiate with dealers who have the truck you want in stock on the lot. Forget the rest who will all be trying to bind you to them via a deposit.
 
What would you guys do? A "Sales manager" just called me to tell me the car I have a deposit on has been taken, so now they have to find another one or can order a 2015 for $200 more than the negotiated deal. I was already @ $34,4XX on this vehicle (SR5 Premium 4X4 with 3rd row).

What do you guys think? Did I get lucky or will they end up screwing me somehow since it's a 2015. I'm waiting for the manager to talk to the powers that be on the deal and he will call me back.

That is classic "bait & switch." You put a deposit on a specific vehicle with VIN:####

If you search their lot and see it was sold, then they are obligated to sell you the SAME vehicle at the quoted price. If the dealership wants to sell you a 2015, then THEY can drop the price $200 (still making plenty of profit IMO) and provide YOU with quality customer service and dealership experience.

IF they (dealership) choose not to honor the deal made for VIN:### (for which a deposit which SHOULD have reserved THAT vehicle for you and you only), I would go in, get my deposit back and walk ("no, I will not hear any further deals from you, you broke a contract by selling the vehicle I had a deposit on")

Shady dealing like this is what gives the auto industry its' bad reputation!

That's my $.000005 worth.

Best of luck to ya!!
 
The resale value of a '15 will always exceed that of an comparable '14 by way more than $200.

But WHY the dealer lost the '14 is another question. Is the OP's dealer dishonest, or maybe it was another dealer who had first claim on the vehicle, agreed to a swap, and then reneged on the deal? I certainly don't know, but would want a better explanation. And I'd want them to walk me though Toyota's online build, porting, and delivery schedule for the '15 they want to sell you.

And if you opt for their '15, insist that your deposit it refundable without penalty at any time of your choosing.

Or enlist the aid of Diogenes to help you find a totally honest dealer.
 
BOTTOM LINE: You are a sucker if you pay $200 more unless there is about $500 more in options

Get your deposit back and go to another dealer. They're either lying to you or are incompetent. Take your business elsewhere. It's likely they found someone who would pay more for the vehicle you had the deposit on and simply took it away from you.
 
So after more discussions with the dealer, it sounds like they claimed the vehicle too late and another dealer snagged it. They are going to order a 2015 with the exact same specs and options and provide me a price in writing. I won't be holding my breathe until I get the email from them.
 
I just asked for them to make me a sweet offer on a Limited if they have access to one. We'll see what happens. Worst case I guess they get me a 2015 SR5 Premium for 2014 clearance price.
 
I've bought a few cars (and worked for a dealership years ago) and the T4R guys have given you some really good advice here. This is a breach of contract and although the dealer's behavior was heinous in my opinion, they may have offered you a fair option for their mistake/whatever they claim happened. But do you want to do business with them / do you feel like they're really trying to make it right?

The only other thing i'd like to add is to do your research and take a wingman when you're buying a car. It can really change the dynamic of the negotiation and free you up to make a good deal if you have a buddy that can pepper the sales staff with questions and conversation while you keep your focus. And remember, never go into a lot having to leave with a vehicle- you have lots of options, feel free to let the dealer earn your business!
 
The people at this dealership do seem rather "extremely laid back"... I doubt I will be able to get a 2015 for the same price else where... for some reason Super white with the third row seems to be a hard vehicle to locate in the Midwest.

I have bought quite a few cars and this is the first time the dealer didn't have the vehicle I wanted on the lot. Otherwise the internet negotiations were pretty straight forward.
 
OP, based on the prior replies, my opinion is surely in the minority, if not on the fringe. First, these folks are car dealers, and warrant low expectations from consumers. Second, you are buying a 4Runner, not your fifth Mercedes S Class in as many years. I see no reason to expect much in the way of good will or exceptional discounting in your transaction.

Like you, I have bought many cars from dealers over the years. I have not found any reason to stay loyal to a single one of them. My primary objectives in a vehicle purchase are to: 1) get a vehicle that pretty closely matches my criteria; 2) minimize the vehicle cost; 3) minimize my time spent on the transaction; and 4) minimize the extent to which my personal convenience is compromised by the transaction.

If the 2015 rig they have offered is a good deal, why not just buy it for a measly $200 more, as long as you have the deal in writing and have a reasonable expectation you are not going to get strung along. You will certainly spend more time, may spend more money, and may end up even more inconvenienced by going elsewhere. It's just business for the dealer. Make it just business for you, and get on to the next thing, like mods!

Best of luck - Mawgie

p.s. I bought my used 2013 T4R at a dealership I walked out of two years ago after they "insulted me" on a trade offer. (I went elsewhere and traded the car at a price that met my criteria.) This year, I went back to the dealer I had walked out of with low expectations, because I liked the used T4R they had. I dealt with exactly the same guy on my trade. He did not remember me or how poorly things went the last time I was at the dealership. This time, I ended up getting more than I hoped for on my trade, paid an acceptable price for my T4R, and it all went down less than 15 miles from my house. Total elapsed time from walking into dealership to driving home in T4R with new plates was 7 hours.
 
My opinion.
If you still want to deal with them, no matter what reason they have given you.
Tell them to match the 2015 price with what they had agreed upon with your previous contract for the 2014. Make sure it has the same options.
They can eat the $200.00 loss. <--(Which isn't exactly a loss)

Tell them that would be the least they can do since they screwed up!

just sayin'
 
+1 about calling them out on their "bait & switch" tactic. Tell them to eat the $200 and honor the contract or you'll report them for illegal business tactics.
 
OP - did the dealership originally take your deposit towards a specific vehicle (i.e. a VIN number) or did they take your deposit as a requirement for them to try to find a vehicle matching certain criteria that you defined? If the former, then I'm squarely in the majority in suggesting you find another dealer. That said, where I live the later is the norm. Sure they would like to sell you something off the lot "today," but if you want white and everything they have is black, then them asking for a refundable deposit while they try to trade with another dealer, or swap one of their incoming allocation, is quite reasonable (and also, I might say, not 100% reliable).
 
So my deposit was for a car and was provided with the VIN. I'm not exactly sure what happened to the vehicle, but I think they just didn't claim or reserve the car from a delivery that arrive at the port and it went to whoever it was supposed to get it.

They pretty much said they could get me a 2014 from Ohio, but it would have 300 miles on it as the would drive it from Ohio to Chicago. I told them no and then they said the only other option would be to get a 2015 with the same specs. The bonus is that the third row option now comes with the rigid running boards plus it will be a newer model rather than a 2014.75. I'm just waiting for the confirmed price of invoice plus -$750 for the 30th anniversary sale that puts it at an awesome price.
 
I'm just waiting for the confirmed price of invoice plus -$750 for the 30th anniversary sale that puts it at an awesome price.

I think the 30th anniversary discount is already in the invoice, so it sounds like you're paying invoice. Not a bad deal for a new model year!
 
Dealer just confirmed $34,500 will be the price of the vehicle. Now the wait begins... They said it should arrive in a few weeks, it just arrived at the port. Not sure which port that would be.
 

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