Dealer Tech Opinion - Recent 10K Service

You guys expect too much from these so called "techs".

The service was free......for a reason. The real mechanics don't even do the oil changes. They pay some kid in high school $10 and hour to crank those out.

Nothing special about the dealers doing the work, except for the fact that it is free, because when the kid at the dealership gets off work he goes down the street and works his second job at Jiffy Lube for a few hours.

BTW...Jiffy lube does not use, "used" motor oil, that's a load of crap. Recycled, reclaimed, cleaned, filtered, refurbished might be a different story.
 
:behindsofa: :smow::moping:

~

That's not an indexing mark really, its just a casting left-over. The Tab is just so it doesn't back off completely by itself.

That being said a of people do over tighten them, I like to just snug them with a ratchet and even then they can be tight to get off with heat cycling.

The tires... man that's always been a compromise for me. When I first got out of school I was all, "Torque Sticks and Torque Wrenches! Torque them wheels on! YEAH!" and was promptly laughed at and teased for months because of it. The reality is that the Flat-Rate system teaches all mechanics to just zap those wheels on, a little extra snug is better than loose because you're not getting paid enough for the oil change & rotation to do everything exactly and make hours (even more true with Toyota Auto-Care program.)

I can't say I'm not guilty of that or that I'm any better than the next guy who says, "I got a feel for it" (I kinda do, we tested it with a torque wrench; I'm usually only about 10-15ft over spec on wheels.) But it's just how the industry is, but when it comes to everything else most good mechanics bust out the torque wrench when it's needed (at least my co-workers and I do.)

Its hard because the reality is that the "higher-up" mechanics don't want to do "Lube-Line" stuff because it actually hurts our hours and pay check directly. But then you have all these typically under-trained, under-motivated, and/or under-skilled Lube Techs servicing customer vehicles and they don't often do the best job. Which sucks, because how is that customer supposed to feel confident in leaving their car with us, when they get their vehicles back with oil spots and loose filters and such. It's just how the industry has evolved and honestly it has always bothered me a bit. Part of it is on the customers (in general) who would rather spend $30 at Jiffy Lube for a 10 minute oil change than $50 for a half-hour/hour oil change done by someone who will actually care and make the effort to look and take care of the vehicle. The other part is the dealerships focusing on quantity over quality despite lauding they don't. Its always "don't rush, take your time, make it quality... but get it done in 10 minutes and get the Multi-Point on my desk in the first 2 minutes so I can nail them for up-sells when they can't run away."

My personal opinion is that oil changes should be at least .5hrs for a tech and give us the opportunity to make money while taking our time for up-sells, evaluating the vehicle, and applying detail touches (i.e. actually wiping down the valve cover/beauty cover, torquing the wheels properly, ect) But
the reality is then the company doesn't make as much money, customers feel like they're getting ripped off because Jiffy Lube down the street does it in 10minutes for half the price (even though that probably means they're just dumping used oil in the engine instead of good oil and not tightening the wheels.) Its all about them Benjamins, even most independent shops get stuck in this sort of industry accepted rut, only the higher end shops that can afford to spend the time and money per customer often have the whole "velvet rope" treatment.

I was lucky I guess at my Volvo dealer our service manager paid us .4 hrs to do oil changes. The shop ate the cost overage and just charged customers the going oil change rate at quick lube shops. We all did everything, there were no specific lube techs etc. Just a couple guys did the alignments though. I used to sell oil changes if it wasnt on the work order. .4 hrs x a few a week added up at the end of the month. My flat rate started at $6 hr and the shop charged $15 in 1979. When I retired the flat rate paid me $24 and the shop charged $122. My largest 2 week pay period was for 350 flat rate hours. That was in the 80s when the new cars came in base and we added all the accessories like cruise control, ac, roof rack pr mirrors etc. They paid us well to do these. After clocking 20 hrs a day on customer cars we would stay till 7 or 8 and hang accessories on new cars and rack up another 10 hours. It was hard work and a long day but the money was excellent.
 
The service was free......for a reason. The real mechanics don't even do the oil changes. They pay some kid in high school $10 and hour to crank those out.

Nothing special about the dealers doing the work, except for the fact that it is free, because when the kid at the dealership gets off work he goes down the street and works his second job at Jiffy Lube for a few hours.

BTW...Jiffy lube does not use, "used" motor oil, that's a load of crap. Recycled, reclaimed, cleaned, filtered, refurbished might be a different story.

Actually there was a scandal in our area with a handful of jiffy lubes a few years back that were physically reusing waste oil in customer's vehicles to save money. I'll see if I can locate the article later.

I was lucky I guess at my Volvo dealer our service manager paid us .4 hrs to do oil changes. The shop ate the cost overage and just charged customers the going oil change rate at quick lube shops. We all did everything, there were no specific lube techs etc. Just a couple guys did the alignments though. I used to sell oil changes if it wasnt on the work order. .4 hrs x a few a week added up at the end of the month. My flat rate started at $6 hr and the shop charged $15 in 1979. When I retired the flat rate paid me $24 and the shop charged $122. My largest 2 week pay period was for 350 flat rate hours. That was in the 80s when the new cars came in base and we added all the accessories like cruise control, ac, roof rack pr mirrors etc. They paid us well to do these. After clocking 20 hrs a day on customer cars we would stay till 7 or 8 and hang accessories on new cars and rack up another 10 hours. It was hard work and a long day but the money was excellent.

Yeah, that was the old days when being a mechanic was more profitable. These days the manufactuers have cut warranty time pretty damn thin and the corporations that own most dealerships are cutting times and thinning out profit margins for a lot of techs. The family owned dealers seem to be better than say AutoNation owned stores.
 
Actually there was a scandal in our area with a handful of jiffy lubes a few years back that were physically reusing waste oil in customer's vehicles to save money. I'll see if I can locate the article later.



Yeah, that was the old days when being a mechanic was more profitable. These days the manufactuers have cut warranty time pretty damn thin and the corporations that own most dealerships are cutting times and thinning out profit margins for a lot of techs. The family owned dealers seem to be better than say AutoNation owned stores.

You need to start your own shop.
 

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