This is for Alamo Toyota service dept
I don’t have experience with multiple dealers in SATX, but last summer (Jul 2019) when I was there for extended training I had a fair bit of work done by Alamo Toyota. Picked them because it was closest dealer to where I was living on the north side and had pretty good reviews.
Dropped my 2005 4Runner off shortly after the opened on a Saturday morning asking for oil change, two tires, spark plugs and coolant flush since I had driven a couple months before from Philadelphia laden with cargo, and within about a month I was looking at a 12-ish hour drive to MS pulling a uhaul trailer, where I live now.
Within about an hour I had a link to a video of the inspection done by the service tech and a phone call a bit after with a quote.
The video showed a lot. Couple extra things they saw that needed attention including a torn cv boot and recommended a power steering and brake flush and new serpentine belt, and air filters.
I declined the air filters and serpentine belt because air filters I can buy and change out for much cheaper and the belt was pretty new.
The rest of the work I signed off on and had a call at about 3 pm saying it was ready and had a smooth experience picking it back up. I would not hesitate to have my car serviced there again.
Contrast that with the cluster-**** that is my local dealer now (next closest is over 1 hr away) I’m going to start doing most projects myself and find a local mechanic because customer service here is nil.
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I don’t have experience with multiple dealers in SATX, but last summer (Jul 2019) when I was there for extended training I had a fair bit of work done by Alamo Toyota. Picked them because it was closest dealer to where I was living on the north side and had pretty good reviews.
Dropped my 2005 4Runner off shortly after the opened on a Saturday morning asking for oil change, two tires, spark plugs and coolant flush since I had driven a couple months before from Philadelphia laden with cargo, and within about a month I was looking at a 12-ish hour drive to MS pulling a uhaul trailer, where I live now.
Within about an hour I had a link to a video of the inspection done by the service tech and a phone call a bit after with a quote.
The video showed a lot. Couple extra things they saw that needed attention including a torn cv boot and recommended a power steering and brake flush and new serpentine belt, and air filters.
I declined the air filters and serpentine belt because air filters I can buy and change out for much cheaper and the belt was pretty new.
The rest of the work I signed off on and had a call at about 3 pm saying it was ready and had a smooth experience picking it back up. I would not hesitate to have my car serviced there again.
Contrast that with the cluster-**** that is my local dealer now (next closest is over 1 hr away) I’m going to start doing most projects myself and find a local mechanic because customer service here is nil.
Sent from my iPhone using Tapatalk
