Discount Tire...

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hamburglar210

New member
Sucks. I guess I should give them credit for so far trying to make this right but WTF!?

I took my TE in Friday to have Duratracs(265 C loads) mounted and everything seemingly went well until I got on the highway late Saturday... holy god the tires were unbalanced. Yesterday I took it back in, told them the issue and they disregarded some of the software on their Roadforce machine to "properly" balance all 4 tires that were way off according to the tech. Only problem was they snapped a lug so after some grief they agreed to pay whatever it cost to fix at any shop I chose to take it to.

Just an hour ago I picked my TE up from the Lexus dealership down the street and hopped on the highway to deliver the bill to DT... feels like they literally did nothing to balance the tires. The steering wheel was all over the place and my head was shaking from the vibrations. I'm going in one last time tonight, I'll be watching the entire procedure with probably the GM, I'll be getting the printouts, and they're not using the stupid gun again.

If they cannot get it right they're going to be paying to have a balance done at the best and most expensive shop in Denver(so I need recommendations).

Already this week sucks.


Update: Everything wound up being taken care of at no cost to me other than time. I'm annoyed it wasn't correct the first or second time and that a lug broke but the DT on E. Arapahoe did make it right.
 
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hamburglar210 said:
Absolutely blows. I guess I should give them credit for so far trying to make this right but WTF!?

I took my TE in Friday to have Duratracs(265 C loads) mounted and everything seemingly went well until I got on the highway late Saturday... holy god the tires were unbalanced. Yesterday I took it back in, told them the issue and they disregarded some of the software on their Roadforce machine to "properly" balance all 4 tires that were way off according to the tech. Only problem was they snapped a lug so after some grief they agreed to pay whatever it cost to fix at any shop I chose to take it to.

Just an hour ago I picked my TE up from the Lexus dealership down the street and hopped on the highway to deliver the bill to DT... feels like they literally did nothing to balance the tires. The steering wheel was all over the place and my head was shaking from the vibrations. I'm going in one last time tonight, I'll be watching the entire procedure with probably the GM, I'll be getting the printouts, and they're not using the stupid gun again.

If they cannot get it right they're going to be paying to have a balance done at the best and most expensive shop in Denver(so I need recommendations).

Already this week sucks.
Click to expand...

http://www.toyota-4runner.org/engin...accessories/173-tire-balancing-must-read.html

David
 
Wow that really sucks man! I Have never had an issue with Discount. They did a great job with the Coopers on my Trail. FWIW the one that I used was off 120th and I25. Hope it works out this time. Another thing to keep in mind, if the cant get them balanced then it could be one of the actual tires causing the problem.
 
Sorry to hear you ran into a bad shop or worker but don't blame all Discount Tire shops.

I had the Lafayette, CO Discount Tire order in my Nitto Trail Grappler then mount and balance them on Konig rims. All 5 were perfect the first time. They even did a run out test on my rims for me to make sure they were good before mounting.
 
The Discount in Aurora has mounted and balanced tires for my last 3 trucks without issues. Always polite and remember me when I come in. Bummed to hear you had a bad experience.
 
these tires are REALLY HARD to balance.. it took road forcing mine which i've never had to do on any of my vehicles.. and 2 of my 4 tires were out of spec for a good tire. i could have probably returned them but my friend got them within reason..

on a side note.. when i played in loose mud with the truck and then washed out the wheels.. by leaving some mud on the inside lip of the rim. i think it balanced itself out and was as smooth as could be.. i wish i had left that mud there.. i scraped it off with a flathead screwdriver and a lil shimmy came back hahahaha
 
Even good tire shops are going to eff up or make a mistake here and there. It's definitely important to get it right the first time, but I think a true testament to a great shop is how well they handle their mistakes. My wife brought in her Mini to Discount Tire to have them check out what seemed to be a slow leak. I'm not sure what they did, but when they came to talk to her they admitted that they messed up her tire during the inspection and gave her a FREE replacement. This was a $250 runflat tire that they just outright replaced. Sounds like Discount Tire is at least trying to do you right by taking care of the lug issue. Hope they get everything resolved for you soon.
 
Good news guys, they really went above and beyond to accommodate me and get this fixed. The GM got involved and let me in the back to watch the whole process. The first two tries failed miserably because of software issues and a failing torque wrench. They hand tightened everything, balanced every tire twice today, and discounted the tire warranty just in-case anything else happens.

At the end, I'm annoyed it took this long and a lug snapped but they did get it fixed to my satisfaction and the GM told me to talk directly to him from now on when I come in. Good outcome to an annoying problem.
 
hamburglar210 said:
Good news guys, they really went above and beyond to accommodate me and get this fixed. The GM got involved and let me in the back to watch the whole process. The first two tries failed miserably because of software issues and a failing torque wrench. They hand tightened everything, balanced every tire twice today, and discounted the tire warranty just in-case anything else happens.

At the end, I'm annoyed it took this long and a lug snapped but they did get it fixed to my satisfaction and the GM told me to talk directly to him from now on when I come in. Good outcome to an annoying problem.
Click to expand...

That's good to hear. Sorry you had to go through all that in the first place, but at least they took care of it for you.

After having a bad experience with a local Goodyear shop and a warranty with a tire, I went to Discount to see how much they would sale me a replacement tire for. They made me such a good deal on a set of Duratracs, without any haggling, that they will have me as a repeat customer. Family always had good luck with them too.
 
Glad it worked out.
They usually make good on fixing things but you can't be reimbursed for time.

I had a 97 chevy P/U with alloy rims. I have to remember to tell them to use hand wrench on the lugs from now on. The kid had the gun jacked up so high it sunk the lug nut into the alloy. I had to take it to a brake shop down the road to use a grinder to cut the rim in half to get the lug out. Then it was discovered that 4 wheel studs were broken. Had to get my wife to come get me then spend the day driving to parts stores to try to find wheel studs. It got fixed but my entire Saturday was gone ! I figured I was due at least a coupon for 20% off tires or rims or something on my next visit. Didn't get anything. I wrote a letter and included photo's and sent it to Discount Executive Management and received a form letter apology in the mail. That said, they still fix flats at no charge and are usually the cheapest in town but you have to be up front and watch them that they don't over tighten the lugs. Especially if it is wife's car and she may have to change a tire herself at some point.
 
About a month ago at a discount tire I go to in Littleton for the past 10 years destroyed one of my wheels on the balancing machine - they said they didn't tighten it down all the way. They took full responsibility right from the start which was nice to see.

They ordered a brand new wheel from a 3rd party vender and got it installed a week later. I go home... hey that color doesn't look right, it's a shade darker. Turns out there are 3 shades of wheels for the TE so I had to wait another week for another one to come in. Asst Mngr calls and says wrong color again. LOL. I'm keeping my cool the entire time, the Asst Mngr has been very helpful and nice so I have no issue. I finally said call the dealership run the vin and get the right one, bingo.

I jokingly gave them a hard time, but they did what was necessary to get it right even though it took almost a month. I asked for a discount on my next tires and they documented in the system $100 discount for the hassle and my time :)
 
**it and gravity happen
Discount Tire has treated me well for more years than I care to recall. They are a huge supporter at the FJ Summit and probably other events.
 
hamburglar210 said:
Good news guys, they really went above and beyond to accommodate me and get this fixed. The GM got involved and let me in the back to watch the whole process. The first two tries failed miserably because of software issues and a failing torque wrench. They hand tightened everything, balanced every tire twice today, and discounted the tire warranty just in-case anything else happens.

At the end, I'm annoyed it took this long and a lug snapped but they did get it fixed to my satisfaction and the GM told me to talk directly to him from now on when I come in. Good outcome to an annoying problem.
Click to expand...

My faith in Discount is restored! Thanks for the update. :beer:
 
Beats what Merchant's said to me: We'll only install tires of the size that came off the truck.

Which is a load of BS, but all I could muster as a comeback was "Serious? mmkay!"
 
It's not Duratracs. It's Goodyear in general. We've had problems with balancing their oval shaped truck tires since at least the 1990s if not before that. Glad he got it riding somewhat decent.
 
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