I checked and couldn't find a BT fuse.
I pulled the radio fuse for a few minutes. No changes.
Entire Bluetooth failure
- Thread starter mrt6644
- Start date
I checked and couldn't find a BT fuse.
I pulled the radio fuse for a few minutes. No changes.
sting1373
New member
My 2015 trail did the same thing. The bluetooth option was greyed out like you were driving. I pulled the battery and let sit for about 5 mins disconnected which worked for a week. Then stopped working again. I think the dealer said he had to reflash back to factory and reupdate. Im thinking it froze during an update. Basically dealership it and have them deal with it so you wont make it worse.
Was it covered under the warranty?
HoustonTRD
New member
I think what I'm reading is that you don't even have the Bluetooth option within the Entune stereo. If that's the case, you have 2 options - try to update the unit yourself using USB, or take it to the dealer. I would recommend the first option. You can check this link:
http://www.toyota-4runner.org/5th-gen-t4rs/206008-new-version-entune-available.html
This is the email that was sent out:
http://www.toyota-4runner.org/5th-gen-t4rs/203671-entune-update-email-5.html#post2103539
And here is the page from Toyota with the actual download for the file you need. Even if it's not the most current, this should get you back to where you can access Bluetooth. Once that is done, then you can update using your phone if you wish:
https://securedp.toyota.com/download-app/toyotaHeadUnits
Good luck!
ST1FLER
Banned
he does, he stated it used to work just fine and now it doesnt. USB is what I mentioned earlier but he doesnt seem to want to believe that....
arelendsee
New member
Easy fix
Find a kid 9-18 yrs old and let them fix it. Works for me, every time.
Find a kid 9-18 yrs old and let them fix it. Works for me, every time.
Dropped my '14 Yrail off at the dealer today to have few things addressed, including Entune that doesn't pair devices via Bluetooth 75% of the time, and cuts out every 30 seconds when using my Ipod for music. Dealer said they had to reflash the Entune which included an update. As others have said, I would let the dealer mess with it. Good luck!
BlackWorksInc
New member
[MENTION=120152]mrt6644[/MENTION]
Did you ever get a chance to get the software version? Also what is the faceplate number (i.e. the little number in the corner of the headunit bezel, in Rigtec's picture it's that tiny writing to the left of the Toyota logo)
Have you taken it to the dealership yet? If you're under 3yr/36k (which I would think you'd be in a 2015), the headunit is covered under the "Bumper to Bumper" warranty. We replace a handful of them on new vehicles all the time, but more commonly I am finding the units just need a software update.
In the meantime, if you can post the information I could probably give you a rough idea if it's gonna be a software update or a headunit (either way you're going to the dealer, but I guess if you want to understand the process and feel more informed about it; I'll be more than happy to help as best as I can. )
Did you ever get a chance to get the software version? Also what is the faceplate number (i.e. the little number in the corner of the headunit bezel, in Rigtec's picture it's that tiny writing to the left of the Toyota logo)
Have you taken it to the dealership yet? If you're under 3yr/36k (which I would think you'd be in a 2015), the headunit is covered under the "Bumper to Bumper" warranty. We replace a handful of them on new vehicles all the time, but more commonly I am finding the units just need a software update.
In the meantime, if you can post the information I could probably give you a rough idea if it's gonna be a software update or a headunit (either way you're going to the dealer, but I guess if you want to understand the process and feel more informed about it; I'll be more than happy to help as best as I can.
)Kamikazi99
New member
mrt... They aren't understanding your point... this is NOT a phone issue! The radio is showing Bluetooth off and there is no way to turn it on!
I'm pretty sure in the year and a half since the last post was posted, he's either resolved it or traded it in lol.
amy16_4Runner
New member
Bluetooth and phone setup prompt/button missing from Entune head unit
My bluetooth and phone setup prompts/buttons are missing/greyed out on the Entune head unit display.
I've had my 2016 4runner since October 2015 and never had any issues with my Entune Premium Audio System with Nav, (non Jbl). Suddenly a month ago the Bluetooth and phone buttons are greyed out in settings. I attempted to access it by pressing the phone button on the steering wheel and it gets stuck on "Bluetooth is initializing. Please try again shortly."
I've read various toyota forums and only came across one similar post and there is no resolution posted. I called my dealership and they were clueless so I called Entune. They gave me a TSB# to give my dealership to reference. The TSB recommended an update, 13TDANNA-DA11_0140.kwi. I found this update on the Toyota downloads website and attempted to install it. I got an error it was not compatible, so I removed the SD as the TSB instructs, attempted again, and still got the same error. I called Entune again and they informed me the TSB was revised in April 2017 and the download on the Toyota downloads website was not the correct version. I informed my dealership of this when I went in for my appointment, however, they attempted the same download I did and got the same error. They said they'd need to contact toyota tech support and would need to reschedule after researching the issues.
I had my 2nd appointment a week and a half later, and whatever they tried that Toyota recommended, didn't work and they said it needs a new head unit. I've been waiting 2 and a half weeks for it to come in. In the meantime I've tried just about everything. I've uninstalled Entune from my phone, forgot all devices connected to my phone, and wiped cache. I'm unable to enter bluetooth on the entune unit to remove my phone from the unit, so instead I deleted all personal info through settings. I tried connecting 3 other phones too, and no other phone, iOS 9, 10 or Android version 7.0, can see my toyota. It's like its unplugged. Weird thing is, my presets for my radio and XM come and go. Sometimes, my Entune appears to have been reset to factory, and other times if I soft reset it a couple times my presets from when I bought the 4runner return. I sometimes create a few new presets for longer trips when I'm unable to access my old ones, then later, after restarting the ignition my original presets will return. I'm no longer able to play audio from an iPhone either in the USB port, I've tried that and get a connection error.
I'm tired of waiting for my new head unit, I'm on the road a lot and rely on my Bluetooth features to be hands free. Today I disconnected the negative battery cable for 4 hours, and still no success. The button is still greyed out and Bluetooth is waiting to initialize. An other users experience Bluetooth failure? Just curious if there is something the dealership might be overlooking? Do I really need a new head unit?
My bluetooth and phone setup prompts/buttons are missing/greyed out on the Entune head unit display.
I've had my 2016 4runner since October 2015 and never had any issues with my Entune Premium Audio System with Nav, (non Jbl). Suddenly a month ago the Bluetooth and phone buttons are greyed out in settings. I attempted to access it by pressing the phone button on the steering wheel and it gets stuck on "Bluetooth is initializing. Please try again shortly."
I've read various toyota forums and only came across one similar post and there is no resolution posted. I called my dealership and they were clueless so I called Entune. They gave me a TSB# to give my dealership to reference. The TSB recommended an update, 13TDANNA-DA11_0140.kwi. I found this update on the Toyota downloads website and attempted to install it. I got an error it was not compatible, so I removed the SD as the TSB instructs, attempted again, and still got the same error. I called Entune again and they informed me the TSB was revised in April 2017 and the download on the Toyota downloads website was not the correct version. I informed my dealership of this when I went in for my appointment, however, they attempted the same download I did and got the same error. They said they'd need to contact toyota tech support and would need to reschedule after researching the issues.
I had my 2nd appointment a week and a half later, and whatever they tried that Toyota recommended, didn't work and they said it needs a new head unit. I've been waiting 2 and a half weeks for it to come in. In the meantime I've tried just about everything. I've uninstalled Entune from my phone, forgot all devices connected to my phone, and wiped cache. I'm unable to enter bluetooth on the entune unit to remove my phone from the unit, so instead I deleted all personal info through settings. I tried connecting 3 other phones too, and no other phone, iOS 9, 10 or Android version 7.0, can see my toyota. It's like its unplugged. Weird thing is, my presets for my radio and XM come and go. Sometimes, my Entune appears to have been reset to factory, and other times if I soft reset it a couple times my presets from when I bought the 4runner return. I sometimes create a few new presets for longer trips when I'm unable to access my old ones, then later, after restarting the ignition my original presets will return. I'm no longer able to play audio from an iPhone either in the USB port, I've tried that and get a connection error.
I'm tired of waiting for my new head unit, I'm on the road a lot and rely on my Bluetooth features to be hands free. Today I disconnected the negative battery cable for 4 hours, and still no success. The button is still greyed out and Bluetooth is waiting to initialize. An other users experience Bluetooth failure? Just curious if there is something the dealership might be overlooking? Do I really need a new head unit?
Last edited:
Update?
Anyone have any updates on this issue? Looks like my 2014 SR5 Premium is in same condition.
Anyone have any updates on this issue? Looks like my 2014 SR5 Premium is in same condition.
Archathema
Junior Member
Same issue here. 2013 Trail edition. Phone paired fine for about two weeks. Now bluetooth options on entune are greyed out. Have done entune reset via service menus, deleted phone info and deleted bluetooth settings for vehicle and repaired and did battery disconnect. No luck.
Same issue here
Same issue on my 2015 Trd Pro. My brother connected his phone for the first time, playback stopped mid-song and we were unable to get it to reconnect. I pushed down on the volume knob for 3 seconds to have it restart, nothing. Now when I go to the Setup menu, the Bluetooth and Phone buttons are greyed out. I am unable to connect any phone, the menu to add a phone doesnt even come up any more. If I go to Apps>Phone I get a message “Waiting for Bluetooth”. Two things that happened leading to this: iPhone iOS 11 was recently updated. And as mentioned, my brother added his device whilest before, it was only my phone.
I’ve tried resetting a million times, forgettting the 4Runner on my phone and trying to look for it again, diaconnected the battery for 4 hours. No joy...
May bring it to the dealership this week, hopefully they’ve bumped into this issue before.
Same issue on my 2015 Trd Pro. My brother connected his phone for the first time, playback stopped mid-song and we were unable to get it to reconnect. I pushed down on the volume knob for 3 seconds to have it restart, nothing. Now when I go to the Setup menu, the Bluetooth and Phone buttons are greyed out. I am unable to connect any phone, the menu to add a phone doesnt even come up any more. If I go to Apps>Phone I get a message “Waiting for Bluetooth”. Two things that happened leading to this: iPhone iOS 11 was recently updated. And as mentioned, my brother added his device whilest before, it was only my phone.
I’ve tried resetting a million times, forgettting the 4Runner on my phone and trying to look for it again, diaconnected the battery for 4 hours. No joy...
May bring it to the dealership this week, hopefully they’ve bumped into this issue before.
I had this problem for the first 2+ years that I owned my 2015 Trail.
It was really annoying.
But, during one of my services at the dealer, they updated the software or firmware.
Now it never happens. Not sure if it was just the dealer fix or if the iPhone received an update that fixed it.
Now the only issue I have is when I accidentally activate Siri while listening to Bluetooth audio. It jams up then.
Otherwise all good.
I'll see if I can post the firmware version here for reference.
It was really annoying.
But, during one of my services at the dealer, they updated the software or firmware.
Now it never happens. Not sure if it was just the dealer fix or if the iPhone received an update that fixed it.
Now the only issue I have is when I accidentally activate Siri while listening to Bluetooth audio. It jams up then.
Otherwise all good.
I'll see if I can post the firmware version here for reference.
<solved>
I had this same problem on my 2014 Limited with Nav. I was traveling from Wichita, KS to Springfield, MO. The dealer in Springfield hadn't heard of this, and the dealer where I bought it (in Wichita) never called me back. Thankfully had Google for nav which worked just fine.
(FYI - the problem happened when I tried to connect a new Galaxy Tab A to the audio system - it's almost like the bluetooth is stuck trying to connect, but can't, and never times out).
At home, I did a ton of research and was able to resolve it myself.
What solved it:
Updating the head unit software
Link: https://securedp.toyota.com/download-app/getUpdates
Instructions I used to update the software (from the same site
Link:
https://securedp.toyota.com/static/toyota/pdf/ToyotaSDPUserGuide.pdf
Followed the instructions, used an 8GB Sandisk cruzer (brand new from the package). It worked flawlessly and immediately booted up with full functionality back. I then went in and deleted my bluetooth pairings (as the Remove personal software button doesn't do this for some odd reason). But so far the next today it appears to be back to normal.
I had this same problem on my 2014 Limited with Nav. I was traveling from Wichita, KS to Springfield, MO. The dealer in Springfield hadn't heard of this, and the dealer where I bought it (in Wichita) never called me back. Thankfully had Google for nav which worked just fine.
(FYI - the problem happened when I tried to connect a new Galaxy Tab A to the audio system - it's almost like the bluetooth is stuck trying to connect, but can't, and never times out).
At home, I did a ton of research and was able to resolve it myself.
What solved it:
Updating the head unit software
Link: https://securedp.toyota.com/download-app/getUpdates
Instructions I used to update the software (from the same site
Link:
https://securedp.toyota.com/static/toyota/pdf/ToyotaSDPUserGuide.pdf
Followed the instructions, used an 8GB Sandisk cruzer (brand new from the package). It worked flawlessly and immediately booted up with full functionality back. I then went in and deleted my bluetooth pairings (as the Remove personal software button doesn't do this for some odd reason). But so far the next today it appears to be back to normal.
armartinez
New member
Having Same Issue on 2013 Limited w/ Entune + Nav
I am having the same issue.
Latest firmware has been loaded and verified successful.
Compared version with latest found on Toyota's web site.
I have turned Bluetooth on and off many times.
I believe the problem is being caused by the vehicles BT service turning off.
Bluetooth usually connects fine when power is first turned on but stops shortly after. That is when all bluetooth options go away or grayed out.
I can press setup, then bluetooth and everything is grayed out except at the top line. Pretty sure it says "Bluetooth off" with a square to the left of it. Nothing happens when I click on it in an attempt to turn it on.
From this point, I can cycle through the sources until I get back to Bluetooth the screen says "BT Stopped"
I can then turn the vehicle "off and back on again" and go straight to setup where the bluetooth options are now available. I can then un-pair and re-pair my Samsung s10+.
Sometimes, it will work for a few days to a few weeks. Recently, it will not work past a minute or two.
It seems like something is turning off the vehicles bluetooth service to me.
Any ideas?
I am having the same issue.
Latest firmware has been loaded and verified successful.
Compared version with latest found on Toyota's web site.
I have turned Bluetooth on and off many times.
I believe the problem is being caused by the vehicles BT service turning off.
Bluetooth usually connects fine when power is first turned on but stops shortly after. That is when all bluetooth options go away or grayed out.
I can press setup, then bluetooth and everything is grayed out except at the top line. Pretty sure it says "Bluetooth off" with a square to the left of it. Nothing happens when I click on it in an attempt to turn it on.
From this point, I can cycle through the sources until I get back to Bluetooth the screen says "BT Stopped"
I can then turn the vehicle "off and back on again" and go straight to setup where the bluetooth options are now available. I can then un-pair and re-pair my Samsung s10+.
Sometimes, it will work for a few days to a few weeks. Recently, it will not work past a minute or two.
It seems like something is turning off the vehicles bluetooth service to me.
Any ideas?
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