Coler2002
Member
Mine too. It was replaced under warranty but the new unit is also doing it 4 months later!
Entune Bluetooth skipping.
- Thread starter live_discover
- Start date
Mine too. It was replaced under warranty but the new unit is also doing it 4 months later!
Spokanesteve
Member
Possible solution/work around
Hello all:
I have switched the HU settings as follows:
Home --> Settings --> Bluetooth --> Select Phone --> Device Info --> "connect audio from vehicle off.
So far I have had seamless connections.
Does anyone know exactly what that settings controls or how it works?
Thanks, Steve.
Hello all:
I have switched the HU settings as follows:
Home --> Settings --> Bluetooth --> Select Phone --> Device Info --> "connect audio from vehicle off.
So far I have had seamless connections.
Does anyone know exactly what that settings controls or how it works?
Thanks, Steve.
4Reak Show
New member
2016 TEP, iPhone 6 and it does this as well. Vehicle on, music plays great. Control, music info, clear connection. Park, key off and out, key in and on, auto connect and it skips/chops and there's no longer music info. Toggle BT off then on and works perfectly. Irritating.
Dealership trip warranted nothing despite warranty and only 4,100 miles on vehicle as well as the staff being my personal friends. I wanted head unit replaced and they called Toyota and since tech's phones in shop connected they chalked it up to "my and wife's phone are not compatible" even tho it works great SOMETIMES. Total bs and I was pissed. I haven't tried the enTune app deletion as this problem is intermittent and currently is working ok. When it acts up again I'll try that and report.
Oh, and if you want to know the dealership that wouldn't help me (even tho my service writer friend just got done tellin me he's smoking an old lady for $1200 in bs jobs but wouldn't get my warranty work done) its certainly NOT jimmy vassar toyota in Napa. No way. Not them.
Dealership trip warranted nothing despite warranty and only 4,100 miles on vehicle as well as the staff being my personal friends. I wanted head unit replaced and they called Toyota and since tech's phones in shop connected they chalked it up to "my and wife's phone are not compatible" even tho it works great SOMETIMES. Total bs and I was pissed. I haven't tried the enTune app deletion as this problem is intermittent and currently is working ok. When it acts up again I'll try that and report.
Oh, and if you want to know the dealership that wouldn't help me (even tho my service writer friend just got done tellin me he's smoking an old lady for $1200 in bs jobs but wouldn't get my warranty work done) its certainly NOT jimmy vassar toyota in Napa. No way. Not them.
I had this same issue for a month or two that was solved by removing the entune app from my iPhone and entirely removing my iPhone from the list of devices on the head unit. Upon re-setting up my phone in the bluetooth settings I did not have the issue for at least a month or two until it started happening again. While potentially not a permanent solution, removing the phone entirely as a device from the head unit and re-pairing them may serve as a fix for an extended period.
Dude. Happens ALL the time!
I've tried everything. Best solution for me is to toggle Bluetooth once on my phone and it's fixed... Until the next trip lol.
It HAS to be a crappy programming/coding issue with the head unit. It happens with different devices and multiple settings/resets.
Sent from my iPhone using Tapatalk
I've tried everything. Best solution for me is to toggle Bluetooth once on my phone and it's fixed... Until the next trip lol.
It HAS to be a crappy programming/coding issue with the head unit. It happens with different devices and multiple settings/resets.
Sent from my iPhone using Tapatalk
infinitedev
New member
I have an android phone- Moto X Pure. This happens intermittently, and my go-to solution is pressing and holding the volume button to restart the radio. Easier than toggling bluetooth on the phone. Happens often when switching audio sources on on my phone- if I'm playing music with google play all access, then get a phone call, it will have issues playing music again when the phone call is over.
4Reak Show
New member
Just pisses me off Toyota won't warranty the issue. These vehicles aren't cheap to buy and they should work, at least til after the warranty expires. What's the point of warranty if they don't replace or fix it. Bogus.
Brandonium
Member
Moto X Pure here also. Sometimes toggling the power on Entune works for me but most of the time it's an entire phone restart. I am guaranteed to have less chances of issue if my phone is recently restarted otherwise it's a crapshoot.
4Reak Show
New member
What's the protocol for starting a repair campaign? Class action? Action request? I'll start the leg work if we can get a bunch of people signed up as a common issue. False advertising or something.
File this one along with the intermittent steering shimmy around 60mph. I have issues with Entune from the bluetooth skipping to the whole headunit crashing and rebooting. The only "solution" I've found is to hold the power button down for a few seconds to do a reboot on the headunit. I'm seriously considering replacing the whole thing with something aftermarket that's compatible with CarPlay.
I've experienced the head unit crashing / locking up. The times I seem to notice it occurring are:
1. When using google maps w/ sketchy cell service. The head unit locks up and requires a reboot by holding the power button.
2. When using google maps and a podcast or music. It occurs when skipping ahead in the podcast or to the next song. The head unit locks up and requires a reboot by holding the power button.
This morning I've experienced the dreaded Bluetooth skip. I thought it was the podcast app, but I experienced it w/ Pandora and the music app. Once I got to work I tried the aux cable / port and all was well w/ that, but that requires me to use the phone while driving if I want to skip ahead.
I unpaired my phone from the head unit and head unit from the phone. I reconnected everything and it seemed to work before I came into work (so I could complain about it in this thread).
The one thing that happens is when we take the 4Runner my wife will use her phone to play music in the car. I have almost no music on my phone. We did this last night. I have no idea if this has any bearing on the problem.
This is the first vehicle I've owned w/ Bluetooth connectivity. I have to say I find the head unit lock up extremely annoying as it happens when I need it most. The intermittent skipping is already old and it's only happened once. I also experience random selection of what I want to listen to when the phone connects. I really hate that. The phone connects and the head unit will start playing music or a podcast. It seems totally random and is really frustrating.
I've pretty much just resorted to only using the USB interface for playing music. Upside is it charges my phone in the car while I go from place to place, downside is I have to plug it in/unplug it and I can't pass my phone to the backseat or plug in friends phones from the backseat. I've thought about just going to the dealership and complaining, showing them the problem, and asking for it to be replaced. But after seeing everyone else's spotty luck with that, I'll just wait for a more permanent fix. Has anyone identified if it's a hardware or software problem?
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
4Reak Show
New member
I read somewhere (maybe another thread on here, couldn't find it again) that somebody had called Toyota and gone thru the chain and FINALLY got someone that said there was a bad batch of stereos. And that was someone working for Toyota. Of course nobody wants to honor this now. That's very frustrating to buy a brand new car and have less than 5K miles and they refuse to honor an 80K bumper-to-bumper warranty with a proven bad component. Especially since, like I said these guys working at this dealership are my personal friends. Well, they were. Until I saw their loyalties lay with their wallets.
I guess it's just foolish of me to use my hard earned American currency to purchase a highly credible yet basic product and expect what little bit of fancy features it has to actually operate properly. Here I thought integrity was making a comback...
I guess it's just foolish of me to use my hard earned American currency to purchase a highly credible yet basic product and expect what little bit of fancy features it has to actually operate properly. Here I thought integrity was making a comback...
I don't remember that exactly, but I remember someone referencing whether it was a JBL head unit or not. I think the cross over was 2014 to the current head unit and the current head units have a greater frequency of issues.
Ryan1975
New member
So...HI!
I just wanted to take a moment to address those that have participated in this thread for a minute and describe what happened to me over the past few months and what I experienced the other night.
First - see signature - I had a 2012 Trail w/ Entune that supposedly had text messages...but I could never make it work. I've now had my 2016 for 56k miles / 19 months or so. So for a grand total of over 120k miles / 5yrs I have never been able to get my text messages to display on my head unit.
For the past year or so in my 2016 TEP, if I was listening to a podcast or a bluetooth music and I shut off the vehicle without disconnecting the phone first, I would have a hell of a time getting the phone to reconnect. Occasionally the phone would begin to play and it would be a horrible skipping event. The eventual solution to fixing everything involved all the standard troubleshooting steps to include disconnecting bluetooth on the phone, disconnecting the phone from the interface on the headunit, powering down the headunit (did you know the headunit doesn't really power down until you shut off the ignition?) and shutting off the phone. The only real solution to fixing the issue was a complete down of the vehicle...and well at 80mph in morning rush-hour that's kind of an issue.
After reading through this thread the other day I went ahead and decided to do a hard reboot on everything. I ensured my phone was completely updated, I updated all of the apps, I downloaded BOTH entune apps on my phone and went out to the truck to ensure that it was the latest version (more on this later)
I fired up the truck and deleted ALL phones out of the system and re-added only my phone. AND...drumroll... after updating everything, connecting all apps back and ensuring everything was logged in, I have the most flawlessly performing Entune system ever. I even have Text Messages displayed from my iPhone.
Now - surely I thought this wasn't possible. I have been on this board a long time, now with multiple trucks - I found a little known setting that I am sure many of you know about, but based on my experience there are a large number of you that don't know - when you connect your phone via bluetooth you need to click the (i) next to Toyota 4Runner in your iPhone under settings - bluetooth. Once there you MUST enable push notifications to the Toyota 4Runner...who woulda thunk? In the 3 days of driving since cleaning up my settings / entune I have never had another issue with connecting / text messages again.
"My computer is acting up"
"Well, have you restarted it yet?"
I feel like I'm back on Help Desk again.
So back to Entune and latest version - I attempted to connect my phone via USB and update to the latest version over WiFi - couldn't find that option but I swear I have done it that way in the past. Is downloading the latest version onto a USB the only way?
I just wanted to take a moment to address those that have participated in this thread for a minute and describe what happened to me over the past few months and what I experienced the other night.
First - see signature - I had a 2012 Trail w/ Entune that supposedly had text messages...but I could never make it work. I've now had my 2016 for 56k miles / 19 months or so. So for a grand total of over 120k miles / 5yrs I have never been able to get my text messages to display on my head unit.
For the past year or so in my 2016 TEP, if I was listening to a podcast or a bluetooth music and I shut off the vehicle without disconnecting the phone first, I would have a hell of a time getting the phone to reconnect. Occasionally the phone would begin to play and it would be a horrible skipping event. The eventual solution to fixing everything involved all the standard troubleshooting steps to include disconnecting bluetooth on the phone, disconnecting the phone from the interface on the headunit, powering down the headunit (did you know the headunit doesn't really power down until you shut off the ignition?) and shutting off the phone. The only real solution to fixing the issue was a complete down of the vehicle...and well at 80mph in morning rush-hour that's kind of an issue.
After reading through this thread the other day I went ahead and decided to do a hard reboot on everything. I ensured my phone was completely updated, I updated all of the apps, I downloaded BOTH entune apps on my phone and went out to the truck to ensure that it was the latest version (more on this later)
I fired up the truck and deleted ALL phones out of the system and re-added only my phone. AND...drumroll... after updating everything, connecting all apps back and ensuring everything was logged in, I have the most flawlessly performing Entune system ever. I even have Text Messages displayed from my iPhone.
Now - surely I thought this wasn't possible. I have been on this board a long time, now with multiple trucks - I found a little known setting that I am sure many of you know about, but based on my experience there are a large number of you that don't know - when you connect your phone via bluetooth you need to click the (i) next to Toyota 4Runner in your iPhone under settings - bluetooth. Once there you MUST enable push notifications to the Toyota 4Runner...who woulda thunk? In the 3 days of driving since cleaning up my settings / entune I have never had another issue with connecting / text messages again.
"My computer is acting up"
"Well, have you restarted it yet?"
I feel like I'm back on Help Desk again.
So back to Entune and latest version - I attempted to connect my phone via USB and update to the latest version over WiFi - couldn't find that option but I swear I have done it that way in the past. Is downloading the latest version onto a USB the only way?
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After reading about using the USB cable and playing directly from the phone I elected to start doing that. I had been doing that since Tuesday night and it was working wonderfully. That is until tonight. Now all of a sudden the head unit will not recognize the phone through the USB port and cable. Now I'm forced to use Bluetooth. This head unit nonsense is so frustrating and is by far the least favorite thing about this vehicle. I absolutely hate the randomness of inconsistencies with it.
Any updates to Bluetooth Skipping? My 18 SR5P hiccups at least once a minute when listening over bluetooth. I mostly listen to Podcasts or Music - and it is noticeable on both.
I tried updated both the phone and Entune app - no luck. Tried deleting the Entune app, and changing "Connect from Phone" instead of "From Vehicle". Nothing has worked.
Less than 1000 miles in ...
I tried updated both the phone and Entune app - no luck. Tried deleting the Entune app, and changing "Connect from Phone" instead of "From Vehicle". Nothing has worked.
Less than 1000 miles in ...
