jca21
New member
not really sure....
today is day 98 since i placed my order still waiting for the ladder which i presume will take atleast another 2 weeks to get here... :ybrick:
**Group Buy: Gobi Racks and accessories**
- Thread starter RiDE
- Start date
not really sure....
today is day 98 since i placed my order still waiting for the ladder which i presume will take atleast another 2 weeks to get here... :ybrick:
jangoforhire
New member
Hey at least you guys have your racks!!
They spent ~3 months building my rack only to determine my light mounts wouldn't work. So they are starting mine all over. They took care of me with a discount and some free accessories. So I'm still a happy customer. But still.
Looks like I won't be getting anything for a while.
They spent ~3 months building my rack only to determine my light mounts wouldn't work. So they are starting mine all over. They took care of me with a discount and some free accessories. So I'm still a happy customer. But still.
Looks like I won't be getting anything for a while.
Qjake
New member
jca21
New member
just wanna get what i paid for brother :roadkill:
brockeverly
New member
I know, I know, this is not the Baja thread.....but......
If you all email John at Baja asking for a ladder, we might get one. I already told them that if they make one I will pull my Gobi off and buy one.
I sincerely hope all of you guys get this taken care of. You all have FAR more patience than me. I would have long ago reversed the charges with my credit card company and moved on. Nearly 100 days for a ladder and still not so much as a tracking number, give me a break....
If you all email John at Baja asking for a ladder, we might get one. I already told them that if they make one I will pull my Gobi off and buy one.
I sincerely hope all of you guys get this taken care of. You all have FAR more patience than me. I would have long ago reversed the charges with my credit card company and moved on. Nearly 100 days for a ladder and still not so much as a tracking number, give me a break....
jca21
New member
i really do need the ladder to throw things on top safely and have been carrying a small folding ladder with me to load stuff on top which is pretty lame and sometimes dangerous when i get to camp site with uneven ground.
i paid RiDE through paypal so calling my CC and reversing the charges isnt really an option here. Plus I "do" have my rack already, just missing the ladder.
Like i said above, I just wanna get what I paid for and have things be done and over with. Things like this just wear on you especially when your vacation and summer plans were developed around the rack and ladder.
brockeverly
New member
I hear ya buddy. If I were Gobi or Ride at this point, I would be quite thankful for your patience up to this point.
jca21
New member
thanks man,
i sent an email with no reply so i'm hoping that RiDE gets a hold of Sandra and asks her to email me my tracking number for my ladder.
whoa! 2 weeks? That seems a bit long.
brockeverly
New member
Gives them time to think of another excuse why it still hasn't shipped :redbrick:
jca21
New member
its shipping to me directly in Canada via USPS so 2 weeks is a reasonable time.
Apparently it DID ship, just that there is no tracking number for it so hopefully it arrives as promised.
brockeverly
New member
Hopefully we see this installed on your truck in the next couple of weeks then :guitar2:
jca21
New member
yeah, since ttn's went out and mine was in the same batch i'm hoping it actually did.
hoping to do a trip with the full setup soon.
I'm just glad they're all shipped! So we know for sure that they're on their way to all of us. I should receive mine tomorrow. Will keep you guys posted.
Michigander
New member
Yes, I am still waiting on my roof insert. Was supposed to ship many weeks ago, when my rack finally shipped they said my insert was going out two days later on FedEx. I gave up waiting for it, it gets here when it gets here. My order was about the same time as others.
If I think about it anymore, I will just get more upset. :wtf:
flying fuzz
Member
Has there been any apologies or excuses as to why this turned into a cluster fuq on Gobi's end? Any type of understanding that they screwed up or is their attitude tough sh!t?
Been looking into getting this rack/ladder system but I'm big on customer service and people who at least admit they screwed up. SO if you guys had the option to back out would you?
Been looking into getting this rack/ladder system but I'm big on customer service and people who at least admit they screwed up. SO if you guys had the option to back out would you?
Michigander
New member
For my rack, they said it was because it was custom when i asked what was taking so long. It took 7-8 weeks. When I ordered the rack, I was told that standard time for production was 2 weeks, with 2 extra days for my custom request. My custom request was to make the top hoop all the same height, no raised front hoop.
I did not receive an apology, but I did not specifically ask for one either. I would rather have just got my rack on time, or given a realistic timeframe from the get-go.
I am still waiting for the sunroof insert to ship.
The directions were well thought out. The packaging was well thought out as well.
My rack came bowed, it was out close to a half inch corner to corner. This made it difficult to get setup right on the truck. I did not call gobi and don't plan to, I don't know how it can be fixed without sending it back.
That is my experience. I won't tell you to run away, just be ready to expect a longer lead time than advertised, you will not be let down.
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