I think all vendors should do this ...

afg10000

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One can always use extra candy -
 

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I took my truck in for an alignment yesterday - when I picked it up, I found a bag of homemade cookies with a note thanking me for my business.

They were good cookies, too.
 
Pelican parts, a go-to source for BMW parts, encloses a little can of excellent jelly beans, and the can is great for holding on to small parts when the beans are long gone.
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I took my truck in for an alignment yesterday - when I picked it up, I found a bag of homemade cookies with a note thanking me for my business.

They were good cookies, too.

I'm going to need an alignment after I replace my steering rack and some other stuff...

wonder if it'd be OK to drive to Salt Lake for an alignment...
 
Not the same, but better IMHO. Once got a haircut a few months back, and afterwards, the lady put that stuff on her hands barbershops use on your neck and such if you get a close shave. (Which I did.)

So the lady's applying the stuff, and rubbing it into my neck...and about 2 or 3 minutes later I realize she's still doing it. I guess she caught me cocking an eye in the mirror....she said "You looked like you could use a neck and shoulder massage."

Pay $7, get haircut AND 15 minute massage...good deal in my book. :D
 
Not the same, but better IMHO. Once got a haircut a few months back, and afterwards, the lady put that stuff on her hands barbershops use on your neck and such if you get a close shave. (Which I did.)

So the lady's applying the stuff, and rubbing it into my neck...and about 2 or 3 minutes later I realize she's still doing it. I guess she caught me cocking an eye in the mirror....she said "You looked like you could use a neck and shoulder massage."

Pay $7, get haircut AND 15 minute massage...good deal in my book. :D

Did you tap that? :eyebrows:
 
Did you tap that? :eyebrows:

I said 'lady,' not babe. She was about 20 years my senior. :rockthrow:

So unless she was Stifler's mom, uhm no. LOL

(Edited to add: Still a great 15 minute massage though. :eyebrows:)
 
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Not the same, but better IMHO. Once got a haircut a few months back, and afterwards, the lady put that stuff on her hands barbershops use on your neck and such if you get a close shave. (Which I did.)

So the lady's applying the stuff, and rubbing it into my neck...and about 2 or 3 minutes later I realize she's still doing it. I guess she caught me cocking an eye in the mirror....she said "You looked like you could use a neck and shoulder massage."

Pay $7, get haircut AND 15 minute massage...good deal in my book. :D

You got a haircut and a massage, and you only gave her $7.00! Cheap a$$! lol!

I pay $16.00 for just a haircut, once the tax and tip are factored in! :D
 
I was surprised to find this in a shipment from OTRATTW recently. I keep the key to a local mountain access road on it.
 

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I got an alignment done at the dealer on Monday, and the lead tech let me take his daughter home...


About those cookies, you sure they weren't special cookies?


And about that hair cut/massage, "its your duty, to tap that booty"
 
I got an alignment done at the dealer on Monday, and the lead tech let me take his daughter home...


About those cookies, you sure they weren't special cookies?


And about that hair cut/massage, "its your duty, to tap that booty"

I knew I should've been going to the dealer..

My small town Big O just sent me out with a free alignment half the time. He got my business whenever I'm back home.
 
There is a place in Cincinnati, OH called Auto4N and every time you get service done... no matter how small they always give out swag... their shirts are pretty sweet looking to boot. They always follow up with a post card mailed to your house thanking you for your business. It's the small things like this that are forgotten by the big box chains. It also helps that there management and mechanics are all experts.
 
You got a haircut and a massage, and you only gave her $7.00! Cheap a$$! lol!

I pay $16.00 for just a haircut, once the tax and tip are factored in! :D

Oh I did indeed give her a tip.

(A monetary one - get your mind out of the gutter. :playball:)
 
There is always something to say about going the extra mile. I try to give great customer service, and great prices for all the work that I do in my shop. While the food and candy is a great idea, it can come back and bite you. The last dealership I worked at was giving out donuts and snacks on Saturdays. One time a kid got sick and the mom blamed it on the free food. Turns out the dad was a liar...I mean lawyer and sued the dealership. We never gave away snacks again, and they even stopped the free coffee for a while.

As for the merchandise like the Carabiner and the t-shirts, I do have some t-shirts that I occasionally give away. Those things do bite into the budget though big time, and being a smaller town business, things like that add up fast.
 

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