Not only did they break one of the 4 clips off of the box, but when I looked in, the filter was gone. I could have sworn a filter lies in the box correct? And the filter under the lid with the mass air sensor, does not come out correct? Actually seems like alot of filters for air to get through to reach the sensor, but I cannot recall. And the clowns never replaced one of the bolts for the skid plate they removed when they changed the oil. I'm obviously done going there, but had to because of shoulder surgery.