Letter from Toyota - Super White and Blizzard Pearl Peeling Paint?

[WeedKillrr]

No letter and no issues with my '18 in Super White.

Sorry to hear about those that are having issues.

 

[BlueHoriz0n]

Funny that I came across this thread this morning. I’m a painter at a high end body shop and we’ve started to receive warranty work from Lexus for their white RX’s and GX models for delaminating. I know Honda in the past has had the same issues primarily horizontal panels. It’s not that the paint is soft it’s that there is less clear coats on these vehicles. With the amount of cars that are produced and if they are able to cut cost by adding a a fraction of materials than they are saving billions of dollars. Coming down to a numbers game where sales out weigh quality.

 

[IEsurfer]

Damn I'm thinking of getting a 2021 super white but now I'm reconsidering to grey instead. The white paint issue was huge on tacomaworld, guys with brand new third gens would have peeling white paint within months.

 

[StrykerT4R]

Letter received. 2018 Super White. No problems (yet).

 

[SoCal Dawg]

Funny that I came across this thread this morning. I’m a painter at a high end body shop and we’ve started to receive warranty work from Lexus for their white RX’s and GX models for delaminating. I know Honda in the past has had the same issues primarily horizontal panels. It’s not that the paint is soft it’s that there is less clear coats on these vehicles. With the amount of cars that are produced and if they are able to cut cost by adding a a fraction of materials than they are saving billions of dollars. Coming down to a numbers game where sales out weigh quality.

Could you advise on how I could get my scratches repaired /painted? The 2 on the back I can live with but one on passenger door I would like to get fixed. I’m so ticked. I’ve owned many Toyota, including a white 2001 and never seen paint this thin and brittle. I’m literally using a SIM card tool to ‘fill’ the scratch with touch up paint it’s so thin.

 

[SoCal Dawg]

Damn I'm thinking of getting a 2021 super white but now I'm reconsidering to grey instead. The white paint issue was huge on tacomaworld, guys with brand new third gens would have peeling white paint within months.

No joke, my rear door tapped the garage door above it and it looked like someone took a flat head screwdriver to the paint. I never even heard it hit and was being careful. The nozzle to a water hose hit my passenger door and it looks like the flat head screwdriver was turned thin side and scratched to the metal almost an inch long. I wouldn’t be upset if these were blemishes or something I could get out with mineral spirits or even lacquer thinner but these are to the metal every time and it takes very little to get to the metal.

 

[IEsurfer]

No joke, my rear door tapped the garage door above it and it looked like someone took a flat head screwdriver to the paint. I never even heard it hit and was being careful. The nozzle to a water hose hit my passenger door and it looks like the flat head screwdriver was turned thin side and scratched to the metal almost an inch long. I wouldn’t be upset if these were blemishes or something I could get out with mineral spirits or even lacquer thinner but these are to the metal every time and it takes very little to get to the metal.

What has toyota said about the matter?

 

[SoCal Dawg]

What has toyota said about the matter?

I just sent them a message this morning. If I don’t hear back I will call them. I KNOW my vehicles will get scratches and dings.. I am just seriously concerned with how easy it is for a light contact/scratch to go all the way to metal. I have 1,464 miles on it. Doing the 3rd touch up this morning.. still can’t believe how thin the paint is.

 

[SoCal Dawg]

What has toyota said about the matter?

Other than the paint, I LOVE IT. KDSS rocks. I want to wrap it but not shelling out $5K for Toyota’s paint issue.

 

[Salvo Jimmy]

2016 SR5 purchased Oct 2015, 040 paint, no letter, no problem.

Maybe VIN specific???

 

[IEsurfer]

It's not just the white, I had a 3rd gen cement taco I would lightly wheel, got pin stripes which is to be expected but I had one twig take it down to the bare metal

 

[SoCal Dawg]

It's not just the white, I had a 3rd gen cement taco I would lightly wheel, got pin stripes which is to be expected but I had one twig take it down to the bare metal

Exactly. I understand marks.. but going to metal so easily is not ok.

 

[Nick B]

Funny that I came across this thread this morning. I’m a painter at a high end body shop and we’ve started to receive warranty work from Lexus for their white RX’s and GX models for delaminating. I know Honda in the past has had the same issues primarily horizontal panels. It’s not that the paint is soft it’s that there is less clear coats on these vehicles. With the amount of cars that are produced and if they are able to cut cost by adding a a fraction of materials than they are saving billions of dollars. Coming down to a numbers game where sales out weigh quality.

We just bought a new 2020 GX460 in Pearl so I’m curious of the model years you are seeing in your shop .
Thanks in advance.

 

[packetcollision]

Another 2020 Super White owner here. I haven't had any significant problems yet, but did notice some chipping at the edges of the rear bumper where it meets the quarter panel. Not a huge deal as the piece is plastic, however, I do have concerns that it chips/peels further.

Definitely disappointing to see, but certainly not limited to Toyota. I saw similar things happy with a white Focus ST I owned for a bit.

 

[Nick B]

I have a black 2010 Trail that I bought new and I noticed right away that the paint was soft . If I’m not careful when washing and drying a fingernail can scratch right down to the primer .

 

[BlueHoriz0n]

We just bought a new 2020 GX460 in Pearl so I’m curious of the model years you are seeing in your shop .
Thanks in advance.

I just did a 2010 GX, I rarely see it on newer cars. Even the Honda pilots we do are at least 10 years old. People rarely keep their cars for more than 6 years so it’s usually the second owner that has to deal with the issue

 

[SoCal Dawg]

As an update, I have been working through a case with Toyota. Toyota has offered to paint the two metal areas where the scratches and chip are. Have a call soon with the local dealership on how long that will need it to make the repairs (paint passenger door and rear gate.)

Has anyone here had paint jobs like this done by a dealer? Curious as to any experiences.

 

[SoCal Dawg]

Updated thread with Toyota response.

 

[Dollar Retriever]

Toyota learned from GM


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[mteolus]

Good thing they don't refresh very often. The kinks they find the first couple of years will be fixed and everything will be great from then on. :lol: