Major repairs after shop did work....

[Johns06yota]

Long story short I was getting my passenger side cv axle replaced and the shop that did the work is having to redo their work as they bent my skid plate beyond repair, broke my ABS, traction control, (all those lights were on) put the axle on the wrong side, and now I have a major vibration in my front end so needless to say they will be repairing everything for free. The owner of the place is a good guy so I trust him but the person that did the work must have been new.

What could the vibration be? It is almost a whirring vibration was mostly noticeable at lower speeds. Did the guy that did the work bust my front differential?

 

[DZNUTS]

Check your front hubs


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[Inv4drZm]

What could the vibration be? It is almost a whirring vibration was mostly noticeable at lower speeds. Did the guy that did the work bust my front differential?

Check wheel bearings, sounds like them.

You would know if it was the differential generally speaking.

 

[Johns06yota]

Check wheel bearings, sounds like them.

You would know if it was the differential generally speaking.

I didn’t even think about that. Would removing the cv axle cause that or would there have been damage already that was just compounded by the work done? Luckily whatever work is done is free at this point to get it back in order.

 

[fihnguy]

^ The only way that I see to "ruin" the bearings during the shaft installation is to over tighten the hub nuts, quite significantly. In all likelihood it is the latter, i.e. the problem existed before the work has been done (if it is in fact the bearing(s)).

 

[Johns06yota]

^ The only way that I see to "ruin" the bearings during the shaft installation is to over tighten the hub nuts, quite significantly. In all likelihood it is the latter, i.e. the problem existed before the work has been done (if it is in fact the bearing(s)).

The thing that confuses me is wouldn’t I have felt a vibration before as well if the bearings were starting to go bad?

 

[Montego Murph]

What could be the situation is that bearing was 75-80% done, but the tech did something wrong which drove it all the way home in 100 miles instead of 20,000.

 

[Johns06yota]

What could be the situation is that bearing was 75-80% done, but the tech did something wrong which drove it all the way home in 100 miles instead of 20,000.

Yeah I mean something was done because the tech didn't drive it at all after the repair was done as my odometer was the same as when I brought it in. Hopefully I get a call from the shop saying everything has been repaired.

 

[Johns06yota]

My other big issue is that Im not sure what wires/sensors were broken to cause all the abs and traction control functions to stop working. I hope nothing is botched together to repair.

Also What do yall think should be done in regards to the skid plate? I just painted both a few months back and now the rear one is bent beyond repair in my opinion. If it isn't replaced when I pick it up should I bring it back and say they need to replace it with a new one? My old one was in perfect shape

 

[ecally]

The tech may have beat the end of the CV shaft hard if it was rusted in the hub splines, to free it up for removal. That could possibly damage an old bearing.

 

[verman84]

That would scare me. If they can't properly fix your vehicle when you pay them, how can you know if they will do it properly a second time for free? Also, if the guy who actually fixed your car is new, how would they let him screw up so badly? was nobody checking his work? How did abs wires get cut? Why was your rear skid plate destroyed? People on this thread (non mechanics) have replaced cv axles at home with better results.

This just sounds like too many issues to be coming from a professional mechanic. I wouldn't be trusting them with my car again if they let me drive it home in that condition in the first place. It's unsafe. The guy might be great but apparently his mechanics are not competent at their jobs.

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[Johns06yota]

The tech may have beat the end of the CV shaft hard if it was rusted in the hub splines, to free it up for removal. That could possibly damage an old bearing.

That would scare me. If they can't properly fix your vehicle when you pay them, how can you know if they will do it properly a second time for free? Also, if the guy who actually fixed your car is new, how would they let him screw up so badly? was nobody checking his work? How did abs wires get cut? Why was your rear skid plate destroyed? People on this thread (non mechanics) have replaced cv axles at home with better results.

This just sounds like too many issues to be coming from a professional mechanic. I wouldn't be trusting them with my car again if they let me drive it home in that condition in the first place. It's unsafe. The guy might be great but apparently his mechanics are not competent at their jobs.

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So I just picked the car up the abs wire they said they would replace it’s currently electrical taped. The guy that worked on it bent the skid plate back out some and painted over it but it’s still considerably damaged. Both my new front wheels are pretty scraped up now too and the vibration is still there.

 

[ZiaMan]

insist that when they are done that you want a dealer to inspect their work. If they balk get a lawyer and ask for their insurance info as you will be filing a claim.

This sounds like a shitshow and would be highly skeptical they can fix anything they broke. As evidenced by their skidplate "repair", they just dont care and want you gone.

 

[AuSeeker]

So I just picked the car up the abs wire they said they would replace it’s currently electrical taped. The guy that worked on it bent the skid plate back out some and painted over it but it’s still considerably damaged. Both my new front wheels are pretty scraped up now too and the vibration is still there.

insist that when they are done that you want a dealer to inspect their work. If they balk get a lawyer and ask for their insurance info as you will be filing a claim.

This sounds like a shitshow and would be highly skeptical they can fix anything they broke. As evidenced by their skidplate "repair", they just dont care and want you gone.

At this point I wouldn't take it back to them I would take it somewhere else to get the work done correctly, I would however call or go back to the garage that did the work and tell them you no longer trust them to fix what they have messed up and you're taking it somewhere else to get what damage they did repaired and or replaced and you expect them to reimburse you if they balk or say no, tell them you will see them in court and at this point I would suggest a dealer fixing the issues, talk to the dealer first and see if they will sign an affidavit as too what damage was done by the other garage and the cost to fix and or replace the parts along with their repair bill, you may have to type up or download an affidavit form with a blank area they can fill in and then take to the original garage so they can reimburse you or if necessary go straight to your county courthouse and file it with them for Small Cliams Court or sometimes called Magistrate's Court in some NC counties, Make sure you have all reciepts and any before photos you have showing the parts they damaged were not so and or on new condition before they worked on your T4R.

Here's what you need to know for small claims court in North Carolina.

http://www.ncdoj.gov/getdoc/906abea...Guide-to-Small-Claims-Court-Josh-Stein-1.aspx

Other possible helpful links for NC small claims court.

https://www.google.com/search?q=nor....69i57j0l5.12066j0j7&sourceid=chrome&ie=UTF-8

 

[Jemplyr77]

No way would I let them touch my rig again. I agree with the others, take it to the dealer and get it repaired correctly. I understand it is an additional cost, but at this point the vibration and abs is a safety issue. Document everything and let them know you will be handing them a bill afterwards. If they balk, see you in court!

 

[Inv4drZm]

Those ABS wires (by the upper control arms) are pretty fragile, if you allow the parts to dangle by the wire when you are working on it, it is common for those to give issues and light up your dash. A bungee cord should be used to hold the spindle in the air but sounds like they didn't do that.

 

[Johns06yota]

insist that when they are done that you want a dealer to inspect their work. If they balk get a lawyer and ask for their insurance info as you will be filing a claim.

This sounds like a shitshow and would be highly skeptical they can fix anything they broke. As evidenced by their skidplate "repair", they just dont care and want you gone.

At this point I wouldn't take it back to them I would take it somewhere else to get the work done correctly, I would however call or go back to the garage that did the work and tell them you no longer trust them to fix what they have messed up and you're taking it somewhere else to get what damage they did repaired and or replaced and you expect them to reimburse you if they balk or say no, tell them you will see them in court and at this point I would suggest a dealer fixing the issues, talk to the dealer first and see if they will sign an affidavit as too what damage was done by the other garage and the cost to fix and or replace the parts along with their repair bill, you may have to type up or download an affidavit form with a blank area they can fill in and then take to the original garage so they can reimburse you or if necessary go straight to your county courthouse and file it with them for Small Cliams Court or sometimes called Magistrate's Court in some NC counties, Make sure you have all reciepts and any before photos you have showing the parts they damaged were not so and or on new condition before they worked on your T4R.

Here's what you need to know for small claims court in North Carolina.

http://www.ncdoj.gov/getdoc/906abea...Guide-to-Small-Claims-Court-Josh-Stein-1.aspx

Other possible helpful links for NC small claims court.

https://www.google.com/search?q=nor....69i57j0l5.12066j0j7&sourceid=chrome&ie=UTF-8

No way would I let them touch my rig again. I agree with the others, take it to the dealer and get it repaired correctly. I understand it is an additional cost, but at this point the vibration and abs is a safety issue. Document everything and let them know you will be handing them a bill afterwards. If they balk, see you in court!

Thank you all for the replies I really appreciate it. Currently the situation is as follows. I am home for the summer from college and my dad is going to take a look at everything, assess the damage and we will be going to talk with the owner directly. The only way we are letting the work be done there is if he does it himself. Otherwise we will be bringing it to another shop/dealer and have them take care of it. This also rides on whether or not they will own up and pay for these other parts such as the skid plate, bearing, wheels, etc. (abs wire he said he needed to order but would replace it). If we can't come to an agreement then legal action may be needed

 

[Johns06yota]

In regards to the situation, if the repair does end up needing a new wheel bearing what all is involved with that process. I know an oem bearing is 150 dollars and labor i'm sure is not cheap. The issue though revolves around the fact that this is in the gray area where I can't necessarily prove there wasn't a vibration even though I know personally that there wasn't one. Do yall think this could cause problems for me when working out repair details?

 

[DZNUTS]

1) even if the shop owner does the work himself, I wouldn’t trust anything from that garage.
The simple fact that the owner permitted people of such ill repute to work on his client’s vehicles and represent his company, says all I need to hear about the owner.

2) have the dealership document their conclusion as to the reason the vibration is present and whether or not they feel it is due to negligent repair work.

3) let the shop owner know that you no longer have any trust in him or his employees and are thus taking your vehicle to the dealership.

Upon completion of the repair work at the dealership, you will present him with the bill and expect to be fully reimbursed.

Inform the shop owner that if he does not fully reimburse you for the incurred expenses from the dealership, you will not only file a claim in small claims court for the reimbursement of the repair bill but you will also be seeking financial compensation for income lost due to the additional time the vehicle was in his garage as well as the dealership.

4) inform the shop owner that you will be posting reviews online on Yelp, Google, Facebook, etc. your review will simply state the facts of your experience with his company. You will also be filing a complaint with the BBB.

Be sure to put ALL of this in a letter that you can either drop off in person or mail with signature required (preferred over deliver in person)

Don’t forget to include replacement (not repair as they are brand new)of the damaged wheels. Lastly, be sure to mention the simple fact that thank god you didn’t get into an accident and god forbid become injured or worse due to the negligence of his mechanics.


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[Johns06yota]

I went to drive the 4runner today to get a feel for the vibration again and I think I pinpointed the issue but wanted some feedback if anyone has had the same experience. The vibration is between 20-40 miles per hour with the sweet spot being 25-35. I haven't had it up to highway speed yet. As was stated before it is a loping vibration as if something is off balance. When I engage 4wd the vibration completely goes away. When put back in 2WD the vibration is back. To me this sounds like inner pinion bearing (diff bearing) does that seem to match the symptoms?