Partznet.com review
- Thread starter stevied
- Start date
Register to hide this ad
sharp4runr
New member
I had a good experience ordering from them. What I ordered I got quickly and it was the correct item so no complaints from me.
Sorry you had a bad experience from them.
Sorry you had a bad experience from them.
jeober
New member
Seemed to have problems placing online order using Mozilla. Order appeared confirmed but never apparently received at Partznet. Becareful if using Mozilla.
Ordered 12 filters, received a factory case of filters. One month later at oil change time I opened the factory case to discover only 10. Called and person immediately recognized the error and agreed to send out 2. Steve actually bothered to call back to leave a chiding message about the time delay in checking order. Made no apologies about their mistake.
They lost me as a customer.
Ordered 12 filters, received a factory case of filters. One month later at oil change time I opened the factory case to discover only 10. Called and person immediately recognized the error and agreed to send out 2. Steve actually bothered to call back to leave a chiding message about the time delay in checking order. Made no apologies about their mistake.
They lost me as a customer.
I would say that my experience isn't much different than any online retailer. I emailed them a while back about something or other and never recieved a response. A couple months later, I did recieve a response when I emailed them a question about something different. I have since placed 2 orders with them and have had no problem with these. They were actually on my doorstep within 3 days....but, then again, I live in western PA.
Tom
Tom
while any company can mess up,
it's how they correct it that makes or breaks the customer relations. One would expect a small company like Partznet to be much more on top of things and to bend over backwards to correct an oversight so as to build a customer reputation. Calling a customer back to chide about the one month delay in inspecting the shipping is not only rude but short sighted. If large mail order companies like Cabellas or Land's End or Bass Pro Shop can do it with clock like precision, they ought to be right in line.
My response back to them would be...
"I apologize for waiting a month to open and check the package. I assumed your comapny could count to 12 when I ordered 12 filters and would ship the correct number to me. Apparently, I was wrong to assume that your employees could count and should I order anything from you again, which I severely doubt, I will certainly open it right away and check everything just to make sure you didn't FUCK IT UP!"
:xnuts:
it's how they correct it that makes or breaks the customer relations. One would expect a small company like Partznet to be much more on top of things and to bend over backwards to correct an oversight so as to build a customer reputation. Calling a customer back to chide about the one month delay in inspecting the shipping is not only rude but short sighted. If large mail order companies like Cabellas or Land's End or Bass Pro Shop can do it with clock like precision, they ought to be right in line.
My response back to them would be...
"I apologize for waiting a month to open and check the package. I assumed your comapny could count to 12 when I ordered 12 filters and would ship the correct number to me. Apparently, I was wrong to assume that your employees could count and should I order anything from you again, which I severely doubt, I will certainly open it right away and check everything just to make sure you didn't FUCK IT UP!"
:xnuts:
Cleric
New member
Wow, I am surprised to see any negative comments here. I have dealt with them several times now and have really been impressed. Every time I asked a question I got a response by the next day. All orders have been as expected. So far, I would rate them an A+ retailer. Hopefully they can get their shit together for everyone else, too.
