Pedal Commander Customer service is simply awesome... as good as the product itself. i bought a used Pedal Commander from a FB member of a 4Runner forum. I received it, connected it to my wife's runner, it worked fine but the moment i connected to my phone via Pedal Commander app, it stopped working and got stuck in the ECO mode. I contacted PC customer service and they helped me to (1) identify that the unit I had was lost/stolen (apparently the seller was supposed to return it to PC for diagnostics but instead sold it to me -and thus the disabled it via the phone app, and (2) offered me a great discount if I was to purchase one straight from PC... once I recover my $$$ from the FB seller. PC customer service really stayed with me until everything was sorted out happily... and I now have an amazing unit installed in my 4R... and will be buying one for my wife's 4R.