Tdub
New member
A few thoughts: (aside from that rack MUST go)
1) Go higher. Who does SE report to? SE gave their decision - the dealer is not backing the inspection as mandated by corporate. Your case aside, how to they intend to remedy the fact that their dealers are making their own rules? If that's the case, Toyota Certified isn't worth the paper it's written on. It should be called dealer certified. Toyota's name is being tarnished if they don't hold their dealers accountable.
2) I would never recommend something like this, but I've written a nice fictional story in the first person for your enjoyment: I'm always one to pursue the responsible and ethical course of action, that is until others change the rules of the game. Given my blood is near boil just in reading this post, I would rip that freakin' rack right off the truck. Sheet metal screws?? I carry surfboards all the time at freeway speeds. That produces very significant up-force, particularly with long boards. I am quite certain my use of this rack would rip it clean off the roof. GUESS WHAT NOW DEALER?? You're fixing the roof, replacing with a factory or factory equivalent rack, AND you are reimbursing me for $2000 worth of surfboards that are all over the freeway and you guys are lucky they didn't land on another car and cause a serious accident. You sound like a very nice guy that wants an honest deal, and rightfully so. I'd start raising hell if I were you. They're not responding to reason.
3) So my advice - picket them. My friend realized she got a bad deal on her car (not Toyota) and picketed out front on a weekend - standing there with a poster board sign "THIS DEALERSHIP RIPPED ME OFF" right as customers are pulling into the parking lot. Within minutes they came out and asked her to come inside. She declined and said the time for conversation was over. If they were ready to act she'd come in. They took her car back and gave her the next trim level up at cost, which was less $$ than she paid for the base model. Not that I'm saying she deserved all that because after all she signed the deal and had no real recourse - she was just ticked off. You my friend have a legitimate case. They will soon realize it's cheaper to give you what you want than to lose customers thanks to your appropriately negative picket sign.
Good luck. Kick some A**!
1) Go higher. Who does SE report to? SE gave their decision - the dealer is not backing the inspection as mandated by corporate. Your case aside, how to they intend to remedy the fact that their dealers are making their own rules? If that's the case, Toyota Certified isn't worth the paper it's written on. It should be called dealer certified. Toyota's name is being tarnished if they don't hold their dealers accountable.
2) I would never recommend something like this, but I've written a nice fictional story in the first person for your enjoyment: I'm always one to pursue the responsible and ethical course of action, that is until others change the rules of the game. Given my blood is near boil just in reading this post, I would rip that freakin' rack right off the truck. Sheet metal screws?? I carry surfboards all the time at freeway speeds. That produces very significant up-force, particularly with long boards. I am quite certain my use of this rack would rip it clean off the roof. GUESS WHAT NOW DEALER?? You're fixing the roof, replacing with a factory or factory equivalent rack, AND you are reimbursing me for $2000 worth of surfboards that are all over the freeway and you guys are lucky they didn't land on another car and cause a serious accident. You sound like a very nice guy that wants an honest deal, and rightfully so. I'd start raising hell if I were you. They're not responding to reason.
3) So my advice - picket them. My friend realized she got a bad deal on her car (not Toyota) and picketed out front on a weekend - standing there with a poster board sign "THIS DEALERSHIP RIPPED ME OFF" right as customers are pulling into the parking lot. Within minutes they came out and asked her to come inside. She declined and said the time for conversation was over. If they were ready to act she'd come in. They took her car back and gave her the next trim level up at cost, which was less $$ than she paid for the base model. Not that I'm saying she deserved all that because after all she signed the deal and had no real recourse - she was just ticked off. You my friend have a legitimate case. They will soon realize it's cheaper to give you what you want than to lose customers thanks to your appropriately negative picket sign.
Good luck. Kick some A**!
