SoSoRunner
New member
Just venting Beofang's customer service is utter trash!!!!!!! :mad2::redbrick:
On our last run in Anza my 2 way was giving me many problems battery wasn't lasting long after full all night charge, would get hot, I would get a shock or jolt when I would press the call button down, would get random interference when no one was talking.
So I contacted Beofang directly since it was already outside of my amazon return window. They rma'd my original for free and I was responsible for shipping to them only, $15 big deal right. I sent the rma back with the battery and I received the replacement without a battery so I had to wait another 2-3 days for the battery to arrive, already a little irritated. Now when I go to use the radio with the "menu" button doesn't work so I contact Beofang back and they said I need to send the radio back for another rma and that I'm again responsible for shipping to them...this is where I get pissed!
Why am I responsible for shipping if they didn't properly test the rma replacement? Man I'm never going to buy another product of theirs again! I get that cheap Chinese radios will have their problems but if the customer service is garbage that's not ok in my book!
Oh well I just bought a brand new one from Amazon and when it gets here I'm going to swap it with the shitty rma replacement and return it. That way I don't need to pay for anything (I have prime)...also I'm going to trash Beofang on their shitty customer service in the Amazon reviews!
Well Beofang customer service kinda redeemed themselves but too little too late. They ended up sending me another radio without letting me know. This was all after I did the Amazon switcharoo, so now I guess I have 2 radio's just one without a battery. So I just bought one of those corded battery packs that plug directly into the 12v power port.
It's just sad that they completely stopped responding to me when I told them that I wasn't going to pay for shipping to them again.

