Ain't it a drag how plastic clips or trim parts snap from age. I had a shop replace my plugs and wires and most of the wire holder/stand-offs are now broken. sigh.
If it were a like-year'd Volvo you wouldn't have an interior door pocket anywhere because they'd have all disintegrated by now.
It's true! I have 2 90s volvos and I have to be super cautious when it's time to remove trim. To be fair, the Toyotas have better plastic, but the volvos have way better steel
I was similarly disappointed when I had the valve cover gaskets replaced by the dealer. They broke all that stuff and then the gaskets leaked again in two years. I did them myself that time and taped some of that broken/brittle plastic up while in there and felt better.
Understandable to be disappointed but those things just happen, no fault of the mechanic.