I am due to have my belt replaced pretty soon and am looking for recommendations for a shop in the northern VA area that does solid work.
Avoid Priority Springfield Toyota
I got mine done at Redline Motorsports in Manassas and haven't had any issues. I've had other work done by them too. They were the cheapest around and I know other people that have had work done by them and liked them.
just wondering, why is that?
How much did they charge if you don't mind me asking?
If you don't want to go to the dealership, I highly recommend Hi-tech auto and truck center in Chantilly. They do great work at a fair price.
I think they are a sponsor on this site and will give discounts to T4R'ers if you mention this site.
I have to say, my experience with Hi Tech has not been confidence inspiring. I contacted them for a quote on the Timing Belt job and received an email estimate pretty fast. However when I replied to the email with a few questions about lead time and how long they would need my truck I got nothing. A week went by, I sent a follow up email (i don't have long distance or cell service at my house) and still nothing. I contacted them yesterday about doing a suspension install and mentioned that I had to go elsewhere for the timing belt since they were unresponsive. They said they'd call back with an estimate and...nothing. I can't say anything as to the quality of their work but I can say their follow through leaves a bit to be desired.
I ended up going to Miller Toyota in Manassas at a ~$100 premium over Hi Tech. I opted for the dealership since I'll be moving soon and wanted better recourse at a national level.
I have to say, my experience with Hi Tech has not been confidence inspiring. I contacted them for a quote on the Timing Belt job and received an email estimate pretty fast. However when I replied to the email with a few questions about lead time and how long they would need my truck I got nothing. A week went by, I sent a follow up email (i don't have long distance or cell service at my house) and still nothing. I contacted them yesterday about doing a suspension install and mentioned that I had to go elsewhere for the timing belt since they were unresponsive. They said they'd call back with an estimate and...nothing. I can't say anything as to the quality of their work but I can say their follow through leaves a bit to be desired.
I ended up going to Miller Toyota in Manassas at a ~$100 premium over Hi Tech. I opted for the dealership since I'll be moving soon and wanted better recourse at a national level.
I came in for preventative maintenance and they ended up not doing the work as expected. The assistant service manager who handled my visit took my 4Runner out for an unauthorized joy ride without my knowledge and did not let me know after visit. It took a while to straighten everything out from original work needing to be done to confronting them with footage from unauthorized drive. They ended up bending over and finished the job accordingly. Never going back there again.
It's just a disorganized dealership which is unfortunate because Priority is a big time name brand in Hampton Roads along with Charles Barker. Priority is trying to expand to Northern VA opening up several dealerships and I moved to Fairfax last year...was trying to find a new home here but unfortunately I do not see any quality dealerships here in NOVA. I use Charles Barker Toyota off Laskin Rd. in Virginia Beach for major repairs because I have a family account with them for 20+ years
http://www.toyota-4runner.org/4th-g...ice-mgr-dealership-joyride-4.html#post2622635
Honestly it could be possible they got their act together after my visit so service dept. might be better and efficient this time around...either way I'm not going back there. They broke the trust as soon they took it out for an unauthorized joy ride. It's the principle that matters to me
that's crazy... there are always a few of those people working for the dealership. But I personally know a few of the techs and service writer that have worked there for years. Very hard working and humble people.