Went to the dealer for a speaker issue - Was lied to and caught them mocking me
- Thread starter hasoon2000
- Start date
hasoon2000
New member
I spoke to a lawyer, who's a family friend. I'm not going to upload the video, but they said it's okay if I mention the dealer and write them a bad review. However, not going to mention the dealer. I'm going to give them a chance on how they are going to rectify the situation. They said it's okay for me to show the Service Manager the footage.
MayorBloom
New member
For all those people that are either slamming or guessing what is legal or not. I own a call center, inbound calls; some may call it an answering service if you have ever heard that term before. I have had clients, without my knowledge record my staff, so I have learned much in dealing with this.
All states are either one or all party states. If the state is an all party, all people must be informed. If they are informed and continue the conversation, it is acceptance by ignoring the warning....kind of like "you have the right to remain silent". In a one party state only one person of the party has to be informed, usually the recording party.
So if you were to speak legally from what the op has said. The dealership was informed of the cam, which was in plain sight and has a video screen that has disclaimers notifying the occupants of the recording process. Because you did not see or acknowledge the warning is not a shield to protect you from being recorded...
I have a friend that has a similar service to mine in IL, which is an all party state. They record every call that comes in. They do not answer the phone and say you are being recorded, when they answer the phone the caller hears a very soft beep. That beep is considered legal notification that you are being recorded.
I hope I have not muddled the convo, I just find it interesting how easy it is to legally record someone without their knowledge, usually due to ignorance of the person being recorded. These laws will change when the legal system catches up to technology. But I do think the OP, should swap out the dash speakers for some aftermarket anyway.
All states are either one or all party states. If the state is an all party, all people must be informed. If they are informed and continue the conversation, it is acceptance by ignoring the warning....kind of like "you have the right to remain silent". In a one party state only one person of the party has to be informed, usually the recording party.
So if you were to speak legally from what the op has said. The dealership was informed of the cam, which was in plain sight and has a video screen that has disclaimers notifying the occupants of the recording process. Because you did not see or acknowledge the warning is not a shield to protect you from being recorded...
I have a friend that has a similar service to mine in IL, which is an all party state. They record every call that comes in. They do not answer the phone and say you are being recorded, when they answer the phone the caller hears a very soft beep. That beep is considered legal notification that you are being recorded.
I hope I have not muddled the convo, I just find it interesting how easy it is to legally record someone without their knowledge, usually due to ignorance of the person being recorded. These laws will change when the legal system catches up to technology. But I do think the OP, should swap out the dash speakers for some aftermarket anyway.
probos
New member
I read a good majority of this thread,..it's always disappointing when you trust that someone that is suppose to provide quality service falls short of the mark. Definitely sucks. I guess my question for the OP is, what is your expectation of them (dealership) "rectifying the situation"? They obviously didn't do what they said they did (dash cam proves that), so, do you simply want them to perform the work they were suppose to do? Did they charge you for said work? Personally, if it was me I would have never taken in my vehicle for a semi-nebulous rattling noise due to the cheapo speakers being turned up too loud. My experience with dealerships is they're going to do everything they can to do as little work as possible to make the max money. I don't give them my business,...hell, I didn't even go to them for my "free" oil changes they give with the bullshit Toyota Care for the first 2 years.
I would have let them know I have the unprofessional behavior of their employees on my dash cam SD card, tell them I'm extremely disappointed with the situation,..and then never go back. Done. No way I would expend any additional energy on the situation.
I would have let them know I have the unprofessional behavior of their employees on my dash cam SD card, tell them I'm extremely disappointed with the situation,..and then never go back. Done. No way I would expend any additional energy on the situation.
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BlackCloud
Member
Linda Tripp
Haha, wiretapping with details regarding an extremely high profile case involving the president? Being that this implicated the Clintons, she's lucky she didn't commit "suicide" by shooting herself in the back of the head, twice.
Tisoy281
New member
Bwahahaha! Shhh... You'll anger the snowflakes....
Jetboy
New member
That's not even close... I'm looking for someone "recording conversations or video of someone in [the recording person's] private car or home"
unless she happened to have recorded Monica while Monica driving Linda's car making a phone call to Linda. I guess that would qualify technically. Not really the idea here, but if that's the case - this is a winner. Otherwise, probably not.
But it does raise an interesting question. If it were Clinton's car, and his dash cam was a twin camera with one looking back into the vehicle, and she gave him a BJ on film, would Clinton have to have permission to video sexual activity in his own car? Or what if - more like my hypothetical - Monica, Bill, and Hillary were having a 3 some in Al Gore's car. Then Al Gore uses the video set to the music of his own saxophone to blackmail Clinton into watching is documentary.
Hadelson
New member
I am of the opinion if you let them take advantage of you-they will. Goes to being informed on the issues and product.
Similar Situation: Wife and I purchased several Toyota's from a dealer in Allentown-Pennsylvania. Was satisfied with experience and service.
I finally decided to pull the trigger on a TRD Pro. Set an appointment with sales to review, decide on price and order. When I arrived, the salesperson was late and then totally uncooperative in discussion to the point he was rude and condescending.
I contacted the dealer leadership several times leaving them messages without any response.
Long Story Short-worked with another dealer in Hamburg-Pennsylvania who found exact TRDP I wanted at MSRP. Took three months.
Shortly after I had my Barcelona Red TRDP-drove to old dealer on a Saturday and Parked it out Front. Several people came over to look at it to include Rude Sales person and Sales Manager. I engaged in conversation with both loud enough for many to here. Told them both they lost this sale due to the Salesperson's rude behavior and the Managers lack of follow-up.
I have not returned to this dealer since. To date, don't think they've moved any 4 Runner TRD Pro's
Similar Situation: Wife and I purchased several Toyota's from a dealer in Allentown-Pennsylvania. Was satisfied with experience and service.
I finally decided to pull the trigger on a TRD Pro. Set an appointment with sales to review, decide on price and order. When I arrived, the salesperson was late and then totally uncooperative in discussion to the point he was rude and condescending.
I contacted the dealer leadership several times leaving them messages without any response.
Long Story Short-worked with another dealer in Hamburg-Pennsylvania who found exact TRDP I wanted at MSRP. Took three months.
Shortly after I had my Barcelona Red TRDP-drove to old dealer on a Saturday and Parked it out Front. Several people came over to look at it to include Rude Sales person and Sales Manager. I engaged in conversation with both loud enough for many to here. Told them both they lost this sale due to the Salesperson's rude behavior and the Managers lack of follow-up.
I have not returned to this dealer since. To date, don't think they've moved any 4 Runner TRD Pro's
Muzzle of Bees
New member
If they are paid this way maybe they should find a different line of work. They are there to solve a problem, not complain about their work scale.
Do you think I care how they are paid? I have my own problems. There is no excuse for them to be this way. If they can get away with it now what prevents it from happening in the future?
wfo9
New member
This is how a dealer service department is structured and this is why they provide such incredibly poor service (if you want to call it service). This is also why the avg repair is is up to about $700 these days. There are a lot of mouths to feed at a dealership and many of those mouths are fed by warranty and out of pocket repairs.
It's not the techs fault really (although many of them are worthless). It is just where the industry has gone.
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shrub1
Member
Joke. The service manager is aware of how his/her employees operate and conduct business, which is why the rank and file are so brazen in their behavior.
You'd have to have rocks in your head to even let this dealership touch your truck to make it right, F that, just silly and imagine the laugh fest they will have at your expense once the manager reviews with you.
I know you have made up your mind. If it were me, I'd burn it down with that video and then remove it once the dealership contacts you and threatens legal recourse. By then enough people would have seen it to make a dent in their reputation.
Dealerships
Its time to cut your losses. Just walk away.
IMO, There is no reason other than a factory recall (airbags) to visit the dealer.
I suggest you find a independent Toyota/Lexus mechanic that will service your 4R. At least a independent how specializes in Japanese Autos.
They won't do warranty work but there business depends on repeat costumers and building a relationship with you and your vehicle.
Its time to cut your losses. Just walk away.
IMO, There is no reason other than a factory recall (airbags) to visit the dealer.
I suggest you find a independent Toyota/Lexus mechanic that will service your 4R. At least a independent how specializes in Japanese Autos.
They won't do warranty work but there business depends on repeat costumers and building a relationship with you and your vehicle.
No kidding. Out of curiosity, I just called my local dealer to get a quote to install front Bilstein 5100s with an alignment. The service guy said: "Based on previous experience, let's just call it an even $1000, give or take a $100". Bear in mind this did not include the cost of the shocks!
Tisoy281
New member
YIKES... My old dealership back in South Texas was such a pain in the ass to deal with, especially when it came to the recall on my previous 2011 SR5 for the airbag.
The one-party, all-party statutes apply to phone calls. The theory behind all-party is someone talking on the phone has an expectation of privacy. The laws were written before mobile phones.
Putting a camera in a car or your home doesn't come under this. If it did, nanny cams would be illegal in all-party states, as would video surveillance by the police and all kinds of hidden-camera reports by television stations.
Most state laws are way, way behind the technology, by the way.
Putting a camera in a car or your home doesn't come under this. If it did, nanny cams would be illegal in all-party states, as would video surveillance by the police and all kinds of hidden-camera reports by television stations.
Most state laws are way, way behind the technology, by the way.
crossfire190
New member
There is a distinction between audio and video recordings. The wiretapping statutes deal with audio recording. If the OP is in a two-party state, then his recording is illegal and he could face prosecution as previously pointed out by others. If the owner of the dealership is friends with the District Attorney... the OP's life could become very difficult very quickly.
Lurking litigator here. The relatively new Illinois statute governing video recording without consent, requires for a violation that the recording be done surreptitiously. The OP’s facts said the dealership employees made a comment about the camera on the dash in plain view, so it doesn’t sound hidden.
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