TCstang
New member
In April I ordered a set of 5100 and Spc UCA from Wheeler Off-road and everything was received timely. However one of the front shocks was missing the spring clip and unable to be installed. I had to purchase another locally to complete the install and ship it back to wheeler. Their customer service started off great but since has been highly disappointing and I have yet to receive my refund even though the product has been officially received back since 4/25/18. I have included the email exchange. Just something to consider before ordering from them. Do to the risk of another mishap and not being able to recoup my money or even get a response at this point I will not ever use them again.
Edit- refund received 6:25 cst 5/16/18.
Good morning,
I am following up again on the lack of response and credit to my account. The product has been returned since 4/25/18 and I am still missing my credit please respond to today with when the exact date I will receive my refund. The length of time this has taken is now at a ridiculous level. Any further lack of response will result in this email thread being posted on multiple Toyota forums and all over social media since this currently doesn’t seem to be worth resolving for you so that others may be warned prior to being out any money.
Pissed off,
Stephen Edwards
On May 9, 2018, at 9:47 AM, stephen edwards <[email protected]> wrote:
Hello,
I am following up on the status of my refund. I show the shock was received back on 4/25/18. That’s been 11 business days as of today. How much longer can I expect this to take?
Thank you,
Stephen Edwards
On May 3, 2018, at 3:06 PM, Wheeler's Off-Road Support <[email protected]> wrote:
Hey Stephen,
I apologize for the delay. Unfortunately we are still waiting for Bilstein to issue the credit.
As soon as we get it though we will get that credited right back to you.
Support Team
*Follow us on Facebook & Instagram*
www.wheelersoffroad.com
On Thu, May 3, 2018 at 7:35 AM, stephen edwards <[email protected]> wrote:
Good morning,
I am following up again to see the status of my refund. I have not received a reply to my previous inquiry. The incomplete shock was shipped back April 19th.
Thank you,
Stephen Edwards
On May 1, 2018, at 4:27 PM, stephen edwards <[email protected]> wrote:
Hello,
I am following up to see when my refund will be processed?
Thank you,
Stephen
On Apr 19, 2018, at 11:49 AM, Wheeler's Off-Road Support <[email protected]> wrote:
Awesome, thank you very much.
I will forward this on to the billing department to get them working on your credit.
If you have any other questions or concerns, feel free to ask.
Support Team
*Follow us on Facebook & Instagram*
www.wheelersoffroad.com
On Thu, Apr 19, 2018 at 9:34 AM, stephen edwards <[email protected]> wrote:
Hi,
I have dropped the shock off. Also here is the confirmation.
<image1.jpeg>
Thank you,
Stephen Edwards
On Apr 19, 2018, at 10:35 AM, Wheeler's Off-Road Support <[email protected]> wrote:
Hey Stephen,
I apologize for the delay. Here is the call tag for those shocks though.
You will need to write the RGA # on the outside of the box they are shipped in.
This shipping label is only good for 10 days as well.
RGA# 14652RGA-2
<unnamed.jpg>
If you have any other questions or concerns, feel free to ask.
Support Team
*Follow us on Facebook & Instagram*
www.wheelersoffroad.com
On Tue, Apr 17, 2018 at 8:15 AM, stephen edwards <[email protected]> wrote:
Hello,
I wanted to follow up and see if you have the call tag for me to ship the shock back to have the refund processed?
Thank you,
Stephen Edwards
On Apr 13, 2018, at 1:25 PM, Wheeler's Off-Road Support <[email protected]> wrote:
Hey Stephen,
I apologize about that, I am working with our supplier on that now to get a call tag to ship that back and getting you a credit for that shock.
As soon as I get that information for you I will let you know.
If you have any other questions or concerns, feel free to ask.
Support Team
*Follow us on Facebook & Instagram*
www.wheelersoffroad.com
On Fri, Apr 13, 2018 at 8:43 AM, stephen edwards <[email protected]> wrote:
Hello,
When I received the bilstein front shocks one was missing the clip to raise the spring. I ended up having to purchase a new shock locally since I was half way through the installation when I opened the box. How do I go about returning this shock for a refund?
Thank you,
Stephen Edwards
Edit- refund received 6:25 cst 5/16/18.
Good morning,
I am following up again on the lack of response and credit to my account. The product has been returned since 4/25/18 and I am still missing my credit please respond to today with when the exact date I will receive my refund. The length of time this has taken is now at a ridiculous level. Any further lack of response will result in this email thread being posted on multiple Toyota forums and all over social media since this currently doesn’t seem to be worth resolving for you so that others may be warned prior to being out any money.
Pissed off,
Stephen Edwards
On May 9, 2018, at 9:47 AM, stephen edwards <[email protected]> wrote:
Hello,
I am following up on the status of my refund. I show the shock was received back on 4/25/18. That’s been 11 business days as of today. How much longer can I expect this to take?
Thank you,
Stephen Edwards
On May 3, 2018, at 3:06 PM, Wheeler's Off-Road Support <[email protected]> wrote:
Hey Stephen,
I apologize for the delay. Unfortunately we are still waiting for Bilstein to issue the credit.
As soon as we get it though we will get that credited right back to you.
Support Team
*Follow us on Facebook & Instagram*
www.wheelersoffroad.com
On Thu, May 3, 2018 at 7:35 AM, stephen edwards <[email protected]> wrote:
Good morning,
I am following up again to see the status of my refund. I have not received a reply to my previous inquiry. The incomplete shock was shipped back April 19th.
Thank you,
Stephen Edwards
On May 1, 2018, at 4:27 PM, stephen edwards <[email protected]> wrote:
Hello,
I am following up to see when my refund will be processed?
Thank you,
Stephen
On Apr 19, 2018, at 11:49 AM, Wheeler's Off-Road Support <[email protected]> wrote:
Awesome, thank you very much.
I will forward this on to the billing department to get them working on your credit.
If you have any other questions or concerns, feel free to ask.
Support Team
*Follow us on Facebook & Instagram*
www.wheelersoffroad.com
On Thu, Apr 19, 2018 at 9:34 AM, stephen edwards <[email protected]> wrote:
Hi,
I have dropped the shock off. Also here is the confirmation.
<image1.jpeg>
Thank you,
Stephen Edwards
On Apr 19, 2018, at 10:35 AM, Wheeler's Off-Road Support <[email protected]> wrote:
Hey Stephen,
I apologize for the delay. Here is the call tag for those shocks though.
You will need to write the RGA # on the outside of the box they are shipped in.
This shipping label is only good for 10 days as well.
RGA# 14652RGA-2
<unnamed.jpg>
If you have any other questions or concerns, feel free to ask.
Support Team
*Follow us on Facebook & Instagram*
www.wheelersoffroad.com
On Tue, Apr 17, 2018 at 8:15 AM, stephen edwards <[email protected]> wrote:
Hello,
I wanted to follow up and see if you have the call tag for me to ship the shock back to have the refund processed?
Thank you,
Stephen Edwards
On Apr 13, 2018, at 1:25 PM, Wheeler's Off-Road Support <[email protected]> wrote:
Hey Stephen,
I apologize about that, I am working with our supplier on that now to get a call tag to ship that back and getting you a credit for that shock.
As soon as I get that information for you I will let you know.
If you have any other questions or concerns, feel free to ask.
Support Team
*Follow us on Facebook & Instagram*
www.wheelersoffroad.com
On Fri, Apr 13, 2018 at 8:43 AM, stephen edwards <[email protected]> wrote:
Hello,
When I received the bilstein front shocks one was missing the clip to raise the spring. I ended up having to purchase a new shock locally since I was half way through the installation when I opened the box. How do I go about returning this shock for a refund?
Thank you,
Stephen Edwards
Last edited:
