There have been a couple of postings on this forum about CVJ Axles and I wanted to add a very positive posting regarding them. Sorry if this is kind of long but there was a lot that went into this. If this isn’t the correct thread for this to be in, let me know and I’ll move it.
The service I received from CVJ Axles is something I would expect any company to do but far too few actually do it without being forced to do it. They corrected the problem, without argument, and with attentiveness. I would recommend CVJ Axles to anyone looking to replace their axles with a company who stands behind their product. The rest of this posting is why I recommending them.
Thanks to postings in this forum I had decided to replace my worn suspension on my 4Runner with on OME 3’ lift. Along with the new lift I needed to replace two leaking CV axles on the front end. Through a recommendation I decided to try CVJ Axles and what they had to offer. I purchased two replacement axles and paid an extra $60 for the silicone inner boots. I installed the OME lift myself and had the axles installed by a local service shop. Everything was good, until about at 800 miles in, the boots started leaking. I called CVJ Axles and spoke to Steve, the owner of the company. He asked that I come down and show him my 4Runner. We talked for a bit, he came out took a few pictures and we exchanged some polite conversation. He took his time to explain to me how the boots were supposed to perform and how they are not, pointing out that some of my ribs were rubbing and how that will destroy a boot at high speeds. He told me he wanted to research the angles my axles were sitting at and that he would contact me the next day. I assured him that I bought the lift from a reputable company and had even verified that I had installed it correctly, I had called them on the way to his shop. I even agreed to install the diff drop kit to see if it would relieve the angles at all. I had asked that he replace the axles and have them installed free of charge to me, thinking that the boots were to blame for my problems.
I installed the diff drop kit that same night. I took some before and after pictures and really couldn’t see a difference. I emailed Steve the new pictures and included some postings from this forum that discussed if the diff drop kit was even worth installing. Steve came through, calling me the next day. He offered to have the axles replaced with the normal black Neoprene boots two days later at a repair shop that he does business with. Steve even refunded me the extra $60 I spent on the silicone boots.
Upon returning home with my new axles installed I took a peak under my 4Runner to see what the new axles were looking like. To my surprise the new axle’s ribs were touching on the inner boot. I had driven about 80 miles on them and could already see a wear line that the smaller rib was creating against the larger rib it was touching. I parked my 4Runner and called Slee Off Road to get a third opinion. Over the phone the gentleman at Slee asked me what I had installed. After explaining all the parts, it turns out that I was sold a spacer for the strut tower that shouldn’t have been installed. It pushed the front end of my 4Runner up about 1.25 inches higher than my rear end measuring from hub to fender and it was causing the CV axles to be over extended all the time.
I spent the afternoon removing the spacers and now everything is sitting where it’s supposed to be. Since Steve had the customer service to stand behind his product, refund my money, and have the axles replaced free of charge. I couldn’t sleep thinking that he paid for something that wasn’t his fault. I contacted him directly and asked to make amends. I offered up the $60 refund and to pay him back whatever he spent to replace my axles. He accepted the $60 back but refused anything else. He mentioned that he takes these opportunities to learn and resolve any of their problems in their product. He thanked me for all the pictures I had taken and asked if he could use them for future display on his web site. I’m sure the silicone boots would have worked out as intended but unless I wanted to replace my new axles again I don’t get the opportunity to use them.
If you get a chance, check out CVJ Axles.
Here are some pictures of the axles before and after the spacer was removed.
Front right axle before diff drop with spacer
Front right axle after diff drop with spacer
New right axle with spacer still installed
New right axle after removal of spacer
Close up of right axle after removal of spacer
The service I received from CVJ Axles is something I would expect any company to do but far too few actually do it without being forced to do it. They corrected the problem, without argument, and with attentiveness. I would recommend CVJ Axles to anyone looking to replace their axles with a company who stands behind their product. The rest of this posting is why I recommending them.
Thanks to postings in this forum I had decided to replace my worn suspension on my 4Runner with on OME 3’ lift. Along with the new lift I needed to replace two leaking CV axles on the front end. Through a recommendation I decided to try CVJ Axles and what they had to offer. I purchased two replacement axles and paid an extra $60 for the silicone inner boots. I installed the OME lift myself and had the axles installed by a local service shop. Everything was good, until about at 800 miles in, the boots started leaking. I called CVJ Axles and spoke to Steve, the owner of the company. He asked that I come down and show him my 4Runner. We talked for a bit, he came out took a few pictures and we exchanged some polite conversation. He took his time to explain to me how the boots were supposed to perform and how they are not, pointing out that some of my ribs were rubbing and how that will destroy a boot at high speeds. He told me he wanted to research the angles my axles were sitting at and that he would contact me the next day. I assured him that I bought the lift from a reputable company and had even verified that I had installed it correctly, I had called them on the way to his shop. I even agreed to install the diff drop kit to see if it would relieve the angles at all. I had asked that he replace the axles and have them installed free of charge to me, thinking that the boots were to blame for my problems.
I installed the diff drop kit that same night. I took some before and after pictures and really couldn’t see a difference. I emailed Steve the new pictures and included some postings from this forum that discussed if the diff drop kit was even worth installing. Steve came through, calling me the next day. He offered to have the axles replaced with the normal black Neoprene boots two days later at a repair shop that he does business with. Steve even refunded me the extra $60 I spent on the silicone boots.
Upon returning home with my new axles installed I took a peak under my 4Runner to see what the new axles were looking like. To my surprise the new axle’s ribs were touching on the inner boot. I had driven about 80 miles on them and could already see a wear line that the smaller rib was creating against the larger rib it was touching. I parked my 4Runner and called Slee Off Road to get a third opinion. Over the phone the gentleman at Slee asked me what I had installed. After explaining all the parts, it turns out that I was sold a spacer for the strut tower that shouldn’t have been installed. It pushed the front end of my 4Runner up about 1.25 inches higher than my rear end measuring from hub to fender and it was causing the CV axles to be over extended all the time.
I spent the afternoon removing the spacers and now everything is sitting where it’s supposed to be. Since Steve had the customer service to stand behind his product, refund my money, and have the axles replaced free of charge. I couldn’t sleep thinking that he paid for something that wasn’t his fault. I contacted him directly and asked to make amends. I offered up the $60 refund and to pay him back whatever he spent to replace my axles. He accepted the $60 back but refused anything else. He mentioned that he takes these opportunities to learn and resolve any of their problems in their product. He thanked me for all the pictures I had taken and asked if he could use them for future display on his web site. I’m sure the silicone boots would have worked out as intended but unless I wanted to replace my new axles again I don’t get the opportunity to use them.
If you get a chance, check out CVJ Axles.
Here are some pictures of the axles before and after the spacer was removed.
Front right axle before diff drop with spacer
Front right axle after diff drop with spacer
New right axle with spacer still installed
New right axle after removal of spacer
Close up of right axle after removal of spacer
