Quote:
Originally Posted by TrdinOhio
Dirt in the mechanism is a horseshit cop out. Have you driven the 4Runner? These things have such drag and create such a vortex behind the truck it’s IMPOSSIBLE to keep the hatch clean.
If my service department told me that I’d probably answer with that it seems like a manufacturer defect or design flaw allowing dirt to enter the mechanism in the first place especially for a truck still under factory warranty.
I would KINDLY ask them to fix it under warranty or casually mention how you might see what Toyota corporate thinks about the situation...
1-800-331-4331 be polite
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They are fixing it under warranty, just wanted to know if anyone else has had something similar, being I do not agree with it either, and think it has to be a defect somehow as well. Mine is not just for show, I do get it dirty often and if there is something that may be a continuous problem I will want to know in advance to prepare for it is all. But this is probably a one off