So an update for those following/interested in this strange turn of events -
Today I called the GM of the branch and naturally didnt get through to him, so I promptly followed up with an email (found it with some online digging). However, he had another sales manager
doh
call me to discuss it. I explained my displeasure and demanded I get my hitch receiver back. He had me send over the pics I took from Monday when I first saw the vehicle, showing the hitch. I also sent a current pic with no hitch.
He then went to investigate and after 3 hours, he called me back. He essentially didnt have an answer as to why it was removed, but noted that a few mechanics there confirmed it was an OEM receiver due to the appearance in the picture. Regardless, he quickly offered to order a new one and to have it installed once it came in. I stressed that this is a V8 so it needs a class III tow.
I asked why on earth it was removed in the first place, and his words were "I dont know how to answer that, we are handling that internally".
So, if all goes well I'll get a new hitch receiver installed early next week. The worst part of this all, to me, was the principle of it. SO I hope they figure out what shady sh*t is going on there behind scenes. Everything else with the truck is damn near perfect, so this dilemma has made it feel incomplete over the last 24 hours.
Today I called the GM of the branch and naturally didnt get through to him, so I promptly followed up with an email (found it with some online digging). However, he had another sales manager
He then went to investigate and after 3 hours, he called me back. He essentially didnt have an answer as to why it was removed, but noted that a few mechanics there confirmed it was an OEM receiver due to the appearance in the picture. Regardless, he quickly offered to order a new one and to have it installed once it came in. I stressed that this is a V8 so it needs a class III tow.
I asked why on earth it was removed in the first place, and his words were "I dont know how to answer that, we are handling that internally".
So, if all goes well I'll get a new hitch receiver installed early next week. The worst part of this all, to me, was the principle of it. SO I hope they figure out what shady sh*t is going on there behind scenes. Everything else with the truck is damn near perfect, so this dilemma has made it feel incomplete over the last 24 hours.