2014 TE , same issue as everyone else is having. Took back to dealership, they agreed there was an issue with vibrating steering. They rebalanced the wheels but said they weren't able to get rid of the problem. The assistant service manager stated that the service manager would need to handle my issue from there. Scheduled a second appointment so service manager could test drive with me. I was asked to bring my 4runner in at 7:30am so they could evaluate it before they got busy, I sat in the waiting area for 2 and a 1/2 hours, service manager comes in and tells me he's ready to do the test drive...
Nothing had been done to my 4runner at this point, I just needlessly sat in their waiting room forever for no reason. When I asked the service manager why I just sat for 2 plus hours while my SUV had nothing done, he replied he works long hours and came in late this morning because he worked late last night... When we do the test drive to duplicate the issue, the service manager says can feel the vibration. But when we return to the dealership and are getting out of the SUV, he says " since we couldn't duplicate the issue, there's not much we can do"... I'm like WTF! Are you serious! The service manager said he felt That "I" was shaking the steering wheel... I can't begin to express how effing frustrated I was when he pulled this shit. So I told the SM that I would be contacting the Toyota main customer service number to escalate the issue.
The Rep at Toyota USA told me that the wheels are not warranted by Toyota. Who said it was the wheels? Then the customer rep told me he would have to check with the service manager I had dealt with to get confirmation that there was an "actual issue". Of course the service manager said there was no issue, even though the assistant service manager said the were able to duplicate the issue when I first took the SUV in originally for the issue. But that was never communicated to the Rep at Toyota customer service. So, the customer service rep said there was nothing toyota could do since the dealership SM stated they couldn't duplicate the issue. At this point I threw in the towel. I don't need this crap. I've never been this frustrated about a brand new SUV.
This is my third Toyota SUV purchase and considering the way this issue was handled, this will be my last Toyota. The level of unprofessional service I received was mind numbing. What good is a warranty when the issues can't be resolved or even looked into professionally. And what's with the "we were able to duplicate the issue" and then "we weren't able to duplicate the issue" bullshit. Then the SM has the balls to say I was shaking the steering wheel... This is so ridiculous that I laugh when I read my forum posting.
Anyhow, stay away from Springfield Toyota, in Virginia unless you want to be mind E'ffed.
I still have the vibration in the steering wheels and I am just waiting for there to be a TSB solution, however long that may be (years). And I did file a complaint with the NTSB and I recommend everyone having the issue do the same. It might escalate the resolution to this issue if enough of us file with the NTSB.
No one should have to spend the amount of time and frustration as many of us have trying to get this trending issue resolved. Toyota is either completely disconnected to what is going on or they just don't care. As a point of reference, I told the Toyota customer rep about how common the issue was after reading these forum postings and he said they were not aware of any vibration steering issue with the 4runner... I call BS on that statement.
Okay, I'll get off my soapbox for now.