**4th gen cracked dash warranty replacement
- Thread starter Lanceman123
- Start date
I do feel that Toyota is going above and beyond by fixing this. Surprised they aren't limiting it to the initial owner or with some other caveat. The reality is, however, it is an inferior dash pad. I had an 86 4Runner that aside from some cracking around the vents up by the defroster, was in fine shape. It's disappointing that manufacturers would be getting "worse" and not better with their materials.
SureShot516
New member
i was told unless they inspect the crack they will not order the part
preacher35
New member
I would suggest that if your Runner has over 100k miles on it, and you have NOT had already replaced, to go ahead and get the A/C Evaporator coil replaced as it sits between the dash and the firewall. It seems that EVERY 4th gen Runner eventually has this problem. We're talking about a $200.00 part that costs $1,200.00 to replace because of its location..... Just food for thought.
BlackWorksInc
New member
The current letter states that the 2nd stage "repair" is due out in "May 2015" so it could be May 1st - May 31st.
I'm keeping tabs on TIS myself for my own vehicle so I'll post anything if I see it.
j_h_cole
New member
SureShot516
New member
So......
here's the deal at least in New York
Originally i called toyota customer service to insure that i was in fact covered, which confirmed i was covered under the warranty enhancement program, i was given a reference number in case it was later needed
Next: I called my local Toyota dealer and spoke with customer service (first caller had no clue of the program) second caller a few days later instructed me to make an appointment and noted the so they could inspect it (needed before they would order part) they also noted the reference number
Show up for them to inspect it and gentleman tells me you need to they need to take photos and determine it was not cause by misuse, abuse etc...
he saw my half moon crack over the airbag area and confirmed it's "classic" of how they are cracking 2-4 weeks i will get a call to bring it in for the estimated (7hr) replacement
here's the deal at least in New York
Originally i called toyota customer service to insure that i was in fact covered, which confirmed i was covered under the warranty enhancement program, i was given a reference number in case it was later needed
Next: I called my local Toyota dealer and spoke with customer service (first caller had no clue of the program) second caller a few days later instructed me to make an appointment and noted the so they could inspect it (needed before they would order part) they also noted the reference number
Show up for them to inspect it and gentleman tells me you need to they need to take photos and determine it was not cause by misuse, abuse etc...
he saw my half moon crack over the airbag area and confirmed it's "classic" of how they are cracking 2-4 weeks i will get a call to bring it in for the estimated (7hr) replacement
I have a 2003 that I ordered new. I talked to the service manager and he said that stage one was to reimburse those that had their dash replaced and paid for it. He said it may be later this summer before stage two kicks in and that he would call, or I can check in, to get mine replaced.
The extended warranty covers several models.
Phil
The extended warranty covers several models.
Phil
trickbiker121
New member
Which NY dealer did you take it to?
SureShot516
New member
Sunrise Toyota in Islip, NY
2-4 weeks, they give me a loaner car and they put it in, he said they "WILL NOT" order the part without inspection first
there are approx 3.8 million vehicles affected, that's 27+million hours of labor + parts they are not going to make this easy. I suggest you call your local dealer and make the appointment before it turns ugly
2-4 weeks, they give me a loaner car and they put it in, he said they "WILL NOT" order the part without inspection first
there are approx 3.8 million vehicles affected, that's 27+million hours of labor + parts they are not going to make this easy. I suggest you call your local dealer and make the appointment before it turns ugly
BlackWorksInc
New member
I'd be curious where they got their inspection criteria, I have not seen anything released as of yet.
trickbiker121
New member
Thanks that's not far from where I live. Since this is an extensive task I want to go to a dealer with good techs. I haven't found a good Toyota dealer on LI yet. Huntington Toyota's service advisors are very pushy and try to sell unneccesary work and Smithtown Toyota is overpriced but since its warranty work i might go to them. I really would like to see someone on this forum get it done first before I jump in. Also my 4runner does not have webbed cracks like some other members on the forum. I just have one long hairline crack across the dashboard starting from top of the instrument panel. So it might not be enough damage for them to authorize it under warranty.
SureShot516
New member
trickbiker121
New member
I called Smithtown Toyota yesterday and they said to wait until I receive the second letter.
Rbrunsmanjr1
New member
Although I'm a bit late in responding preacher thanks. Seem like a great suggestion.
Is this the same thing as the condeser? If so, rockauto has a denso for $57
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