Aiden James Customs - Anyone heard from them lately?

[ryguytheman]

I was aware of this thread & read his explanation & went ahead anyway with the order. I received the Diode Dynamics stuff right away as well as an LED Light. I ordered in JUNE 2018 & I’m still waiting for my bezels. I’ve sent an email, politely worded, inquiring about ETA, once a month since October 2018. It’s now January2019 - still no product & all emails have gone unanswered. I am currently hoping it’s still just delayed & not effectively stolen money at this point. At 7-8 months & no reply I’m trying to decide when & what my next step should be. Sad really as I would be satisfied with an email reply with an excuse and some kind of ETA if only to have my order acknowledged.

As I mentioned above, I ordered mine in July 2018. After several emails, he finally responded to me in September, stating that I'd have them by the end of December.

Still nothing.

 

[97BlackAckCL]

My buddy and I both ordered our bezels beginning of February 2018. I got fed up around November and cancelled my order, my friend just received his bezels a week ago. So if you ordered in June, I wouldn't be expecting them anytime soon.

As far as contact, the guy posts on a bunch of 4Runner Facebook groups daily. The only way to get in contact with him is to publicly call him out on one of the groups. That's how I got my refund after 2 months of trying to get it done privately between email and phone. Kinda sad but I guess that's what it takes.

Good luck.

This is really a shame and I have seen him posting all the time in FB groups, and then he gets super defensive when someone calls him out, yet this thread and others experiences on here is the reason I will not order anything from him. This is no way to do business, especially as a member of the T4R community. No production should take 8 months with zero answer of emails. My guess is he's so far behind that he refuses to answer anything because he constantly has people inquiring about order status since he ignores them and takes so damn long to make anything. This is really sad

As I mentioned above, I ordered mine in July 2018. After several emails, he finally responded to me in September, stating that I'd have them by the end of December.

Still nothing.

Definitely a shame, I would chase him down on FB and demand a refund, this is beyond poor business practice and he should be held accountable for the way he does business...

 

[Myr6eatsme]

What are these bezels you guys are ordering? Are they worth it?

 

[ryguytheman]

What are these bezels you guys are ordering? Are they worth it?

Link below, basically a plug-and-play running light mod.

https://aidenjamescustoms.com/colle...2014-2017-4runner-led-drl-fog-light-bezel-kit

 

[97BlackAckCL]

What are these bezels you guys are ordering? Are they worth it?

If they're ordering it and getting no response for 8 months, I'd say they are not worth it. Especially for 240 bucks :wtf:

 

[rayofsi]

Note: These kits currently have a long lead time due to high demand. We have just hired two new employees and are training them now to reduce the lead time however, please currently expect at least a 90 day lead time until we can get them fully up to speed to ensure quality of the builds are up to our high standards. You can order and will be put in the list and your order will be fulfilled in the order received.

Pretty sure these things.. take 30 minutes? hour tops to make? if hes really been making so many of them? He would have everything ready to batch make them. and not be making them one at a time........

 

[Saker]

Note: These kits currently have a long lead time due to high demand. We have just hired two new employees and are training them now to reduce the lead time however, please currently expect at least a 90 day lead time until we can get them fully up to speed to ensure quality of the builds are up to our high standards. You can order and will be put in the list and your order will be fulfilled in the order received.

Pretty sure these things.. take 30 minutes? hour tops to make? if hes really been making so many of them? He would have everything ready to batch make them. and not be making them one at a time........

Exactly this ^

His website has been stating the same for 6-8 months about training the 2 new employees! REALLY?!?!?!?!

I was going to order some and waited just to see if he was going to get it together. Obviously he hasn't.

 

[RobotTrader]

Try hitting up Li over at ArcLightLEDs

I messaged him awhile back about making these since he knows what he's doing. He's not sure if there's enough interest but would look into it if there was.

 

[YellowSnow]

:wacko:

Why are you guys not just using Cali Raised? Lifetime warranty, made in the USA, competitive pricing.....8 months for a POS fog light bezel?

 

[Saker]

:wacko:

Why are you guys not just using Cali Raised? Lifetime warranty, made in the USA, competitive pricing.....8 months for a POS fog light bezel?

Don't see anything on their site that looks like the item made.
Please correct me if I am in error!

 

[AND]

I ordered a 7/8 prinsu rack from him and had no problems at all.
He answered my email within 2 days and my rack shipped unbelievably fast. It only took 1 weekish.

Original price for the rack on prinsu is $815 and he has it for $675.

PS. I dont work for this guy [MENTION=121627]Toyota-Tech[/MENTION] nor have i ever met him. Just sharing my experience

 

[mrblah]

Since he works out of his garage, he probably gets everything dropped ship from wholesaler to customer. Anything you order that he actually has to stock.....good luck getting it in a timely manner. You basically are giving him a no-interest loan.


Not sure why anyone buys anything from him.

FYI, this guy has been doing this for years...same excuse every single time, and suckers still fall for it.

 

[Titanpat57]

Since he works out of his garage, he probably gets everything dropped ship from wholesaler to customer. Anything you order that he actually has to stock.....good luck getting it in a timely manner. You basically are giving him a no-interest loan.


Not sure why anyone buys anything from him.

FYI, this guy has been doing this for years...same excuse every single time, and suckers still fall for it.

and he gets all butt hurt for being called out...wise up and stop throwing money at this dude until he gets his sh it together....stop being a sucker.

 

[EddieV4runnin]

Pelfreybilt V3.0

 

[YellowSnow]

Pelfreybilt V3.0

Yep...you won’t last long in this business crapping on people and offering horrible customer service.

 

[themuffinman619]

and he gets all butt hurt for being called out...wise up and stop throwing money at this dude until he gets his sh it together....stop being a sucker.

I think his fanboy followers get butt hurt the most.

 

[97BlackAckCL]

Pelfreybilt V3.0

First thing that came to mind when revisiting this thread...

 

[weeeee]

opcorn:

 

[Toyota-Tech]

Not that many or maybe even any of you will care but I am committed to doing whats right and getting this train back on the tracks. I have stopped selling the kits so I can catch up, I have invested in a company that will produce the kits at the same quality as I do and at a quicker pace and for quite some time have stepped back from social media to avoid taking time away from customer service. I am regrouping and organizing to be better for my current and future customers. I have grown a lot business-wise, now I need to make the appropriate changes.

I have sent communication to all current open orders and shipped 5 orders today. They (those with open orders) have a direct line of communication to me.

That said, I truly will make this right and will either get the orders out or provide full refunds as requested to.

This will be my last post in this thread as I will be focusing on an improved future in this new year!

 

[Saker]

Not that many or maybe even any of you will care but I am committed to doing whats right and getting this train back on the tracks.

[MENTION=121627]Toyota-Tech[/MENTION],
That shouldn't be the way a company or person should start off a reply to people here that has ordered or was going to order any of your products!
Are you trying to lose all business from this site?
Lots have supported you / your business by ordering what seemed to be a quality product only to be delayed and communication made scarce at best.

I, myself contacted you about your product and got the same story 8 months ago. Maybe when you get it together, you can come back and let us know a realistic turnaround time and how the items may be purchased.
Did I say realistic turnaround time? Emphasis on REALISTIC

This will be my last post in this thread as I will be focusing on an improved future in this new year!

So, how will we know when you have put the train back on track????