Anyone else having Issues with XenonDepot Headlights?

[Berty_K]

I've been running my [MENTION=12905]XenonDepot[/MENTION] headlights for just under a year now (bought 10/15/17) Followed the instructions and made sure all the socket adapters were clean and tightly connected.

Recently, I've been running into some issues. I dont offroad. Just city driving in chicago.

First, one if my relays fried. Came out one morning to find one of my headlights had been on all night. Pulled out the hid kit because I had no control over my headlights and found the plugs in my sockets had corroded as well.

Got in touch with xenondepot and they replaced my one relay. They also told me to scrub off the corrosion and reinstall with dielectric grease. Wasnt happy with this and pushed back, but they were adamant. Fine. Gave it a shot.

I've been having more issues since. My lights only work intermittently. I keep needing to resand and reconnect the sockets.

Sometime they turn off randomly. Other times they wont ignite at all. Very bad.

Anyone else encounter issues like this? I know xenondepot has a 3 year warranty. Should I pursue a replacement?

 

[XenonDepot]

[MENTION=141814]Berty_K[/MENTION] - To confirm, are you having an issue with the new harness that we sent you? Which socket are you finding corrosion on specifically? The trigger connection is in your headlight, so it really shouldn't be exposed to the elements.

Steve

 

[Berty_K]

[MENTION=141814]Berty_K[/MENTION] - To confirm, are you having an issue with the new harness that we sent you? Which socket are you finding corrosion on specifically? The trigger connection is in your headlight, so it really shouldn't be exposed to the elements.

Steve

Hi Steve, thanks for the quick response. I wasnt sent a new harness. Just 1 new relay.

I was told to continue using my corroded harness.

Here are some pics from before I scrubbed them with rubbing alchohol.

 

[XenonDepot]

no problem.

Are those the connectors that plug into the ballast (outside the headlight housing)?

 

[Berty_K]

no problem.

Are those the connectors that plug into the ballast (outside the headlight housing)?

I think your mixing up 5th and 4th gens. 4th gens dont have a headlight housing. Everything is in the engine bay.

These are the connectors that plug into the ballast. Ballast sockets were also corroded, however.

Fyi- I dont offroad or drive through rivers. Just Chicago city driving.

 

[XenonDepot]

I think your mixing up 5th and 4th gens. 4th gens dont have a headlight housing. Everything is in the engine bay.

These are the connectors that plug into the ballast. Ballast sockets were also corroded, however.

Fyi- I dont offroad or drive through rivers. Just Chicago city driving.

never underestimate Chicago winters

Possible to give you a quick call to discuss? If so, please send me a PM and I will be happy to give you a call.

Steve

 

[Berty_K]

never underestimate Chicago winters [emoji14]

Possible to give you a quick call to discuss? If so, please send me a PM and I will be happy to give you a call.

Steve

PM sent

 

[ghs215]

Bilstein take note: This is excellent customer service.:trophy:

 

[Berty_K]

Bilstein take note: This is excellent customer service.:trophy:

Couldn't agree more. Gave them a call and they got me squared away. Thank you

 

[JeffMerr]

Xenon Depot always comes through, running a second set on my second 4runner and couldn't be happier with them.

 

[RPC]

I’ve had a set in my truck since 2009 and can’t recommend XD highly enough.

 

[chompster4runner]

I have their volt ballast and bulb for just over 3 years now. I expected it to be dead in a year..lol

 

[XenonDepot]

Thanks for all the amazing feedback and love on our HID Kits! :banana:

Danny