I have seen this failure more times then I can count, experienced it several times myself. I have had stems bend, and snap, bases break(like this), I have had rods completely pull out of the "eye", snap rings bend and drop the collar, and seals blow... All of those things I have personally had happen to me with Bilstein 4600 and 5100s, I have had enough Bilstein failures to never get them another dime. Their lifetime warranty is a complete load of BS. I'm sure Steve at Sonoran Steel is just eating the cost and giving you a new shock out of pocket. As Bilstein will not work with customer(individuals or shops/dealers). Their warranties are void if the vehicle is ever driven off road, or is modified from its original state. Yes even though these shocks are designed to work on a lifted truck application. I have spent enough money on Bilsteins to have a set of icon 2.5 COs... Never again...
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