Ordered mine on Memorial day sale 2021. I asked for updates 3x and was told a few more weeks every time. :sobbing:
I’m glad I came across this thread I was looking at bxbuilt for my 3rd gen before I saw the lead times. I was like surely it still can’t be that long. I just looked at TEQ but it shows bxbuilt as a projector option so sounds like it would be the same issue?
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This is the response I got today when I inquired about my order placed on 29 DEC 2021....
Hey Gregory, we do apologize for the delay in communications. We have been dealing with a lost shipment of projectors and housings the last week so we do apologize. We should have the replacements here in the next 7-10 business days is what the tracking is telling us. Then we will be sending out tons of builds asap along with yours that is ready and prepped to be built. Still about 2-3 weeks out brother if not sooner.
Not holding my breathe.....
Man that’s crazy. I bought my kit in early 2021 and did the retrofit myself. It’s a great product and their support at the time was good.
But if you don’t take care of your customers your success will not last long…
This is the response I got today when I inquired about my order placed on 29 DEC 2021....
Hey Gregory, we do apologize for the delay in communications. We have been dealing with a lost shipment of projectors and housings the last week so we do apologize. We should have the replacements here in the next 7-10 business days is what the tracking is telling us. Then we will be sending out tons of builds asap along with yours that is ready and prepped to be built. Still about 2-3 weeks out brother if not sooner.
Not holding my breathe.....
Hilariously, BXBuilt made a post on their Instagram today that was of course, a very attractive female leaning on her 4runner with a set of their lights installed. I commented on the post, asking if she had also waited 11+ months or if she got them faster because she is more attractive than the rest of us (and presumably an "influencer").
The women actually responded to the post, stating that she had purchased the DIY kit and had a local shop do the install. As I was in the process of responding to her, to thank her for the info and suggest that was probably the route I should have gone, I was blocked by BXBuilt.
I generally like to give vendors the benefit of the doubt, but to advertise a 6-9 week lead time that goes to 11+ months with ZERO communication is ridiculous.
Headlights aren't real important?....that seems silly. I'm sure your halogen bulbs are significantly better than stock. That being said, not everyone interested in LED headlights is looking for the "spinning, multicolor demon-eye light show". Some of us just want functional upgrades with properly engineered housings and cutoffs so as to NOT blind oncoming drivers.
In this case, its most unfortunate that a company seems to have come up with a solution but the demand has far exceeded their supply. And thats not entirely a bad thing, but when said company is still running 15% off Veterans Day sales with outstanding orders from a year prior, it needs to be addressed and publicized to future potential customers.
What's the interest they've earned on my $400 they've been holding since 29 DEC 2021, assuming it was invested in your average index fund?? Now multiply that by tens or hundreds of customers....absolute BS business practices.
They do seem to have a really solid social media though….. I was particularly entertained by the landcruiser doing parking lot three wheeled donuts.