rileyru
New member
Took the 4Runner to the dealer this morning for an oil change and NC state inspection. Service was really busy, so they asked if I could leave it for a few hours. My wife picked me up, and this afternoon I got a call from the dealer saying it was ready.
When I went back, the service advisor asked me if I was aware of a safety recall on the vehicle. I said they had informed me before about the unintended acceleration software update. I told him I had already declined it previously, due to never having any issues through the years, and because the 4Runner is an off-road oriented vehicle which encounters situations on trails where the brake and throttle might be applied at the same time.
The advisor walks me outside (bad sign) in the cold and explains that when someone else called me, they were supposed to get my permission for the recall instead of telling me the vehicle was ready... Long story short, they’d had an internal miscommunication, and the recall was done without my consent. He said his master tech was off today but they would work on a solution (I asked him to put this in writing). This really irritates me because the update seems completely unnecessary and I doubt they can fix it.
I did a search on the forum, but most of the info on this recall is several years old (looks to have expired?) Couple of questions:
- Can anyone confirm exactly what this update does and if the recall was expired?
- Could this software update be a nuisance on the trail?
- Can the update be “reversed?”
When I went back, the service advisor asked me if I was aware of a safety recall on the vehicle. I said they had informed me before about the unintended acceleration software update. I told him I had already declined it previously, due to never having any issues through the years, and because the 4Runner is an off-road oriented vehicle which encounters situations on trails where the brake and throttle might be applied at the same time.
The advisor walks me outside (bad sign) in the cold and explains that when someone else called me, they were supposed to get my permission for the recall instead of telling me the vehicle was ready... Long story short, they’d had an internal miscommunication, and the recall was done without my consent. He said his master tech was off today but they would work on a solution (I asked him to put this in writing). This really irritates me because the update seems completely unnecessary and I doubt they can fix it.
I did a search on the forum, but most of the info on this recall is several years old (looks to have expired?) Couple of questions:
- Can anyone confirm exactly what this update does and if the recall was expired?
- Could this software update be a nuisance on the trail?
- Can the update be “reversed?”
