philsey
New member
This entire NPR piece is about negotiations - the 4R story starts at 8:30.
How a hostage negotiator buys a car
How a hostage negotiator buys a car
How an FBI hostage negotiator buys a new 4R
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That's a great insight into bargaining, but his example is precisely WHY I buy my vehicles on the internet. I can sit in my living room replete in underwear, drinking a cold beer and Doritos fallout all around me while negotiating a deal. No gas wasted, and I can forward the offers to other dealers and have them meet or beat the offer.
philsey
New member
Evidently hostage takers haven't reached that level of technological sophistication yet.
Titanpat57
Senior Member
Thanks for that little treasure....:lmao:
What websites do you use?
I used CarsDirect (Mr. McCarthy: [email protected]) for lowest price.
It was 110 miles from home, but deal was unbeatable, and it was financing at MY TERMS! It was great to walk in to a dealership with my plates and all papers
It was 110 miles from home, but deal was unbeatable, and it was financing at MY TERMS! It was great to walk in to a dealership with my plates and all papers
No problem, thought you might like a recent pic also.....
I don't use any websites in negotiations, I merely use the dealer cost and go from there.
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Nashvegas34
New member
Can't unsee that, can I? No? Dammit.
It's funny this comes up, because my wife and I purchased our 13' SR5 this past fall. When we started the process, I wanted to do everything over e-mail. I didn't want to deal with everything that comes up with going to the dealership i.e. limiting my exposure to the sales people and managers, not being made to wait for long periods, not being pressured to buy on the spot, etc.
What I found was that in my part of the country, we still aren't quite there. I'm sure in LA, Chicago, etc. I could have done everything through e-mail, shown up for a test drive, and then complete the sale. In more rural areas the problems I have found are as follows:
1. Most dealerships do not have a dedicated internet department. Most dealers here seem to have sales people rotate into the position then back to floor selling throughout the week, or have a receptionist or software route the leads to sales people in a rotating manner.
2. Often you get a generic auto-response and then hear nothing. If you do hear something, the wait for responses even when you have clearly outlined you are buying a vehicle are often sporadic.
3. Even when you get the elusive sales-person who will e-mail you, when you get down to the final negotiation they force you to come in or stop seriously negotiating.
We had a discussion about this on a local forum, and the general concensus from people that either sell cars or have sold cars is they don't consider most people serious until they are on the lot (which I disagree with) and that they don't want to invest a lot of time in e-mail when the returns aren't as great as helping customers on the lot.
I think in the future more and more dealers will recognize they need a good internet department or they are losing out on business.
What I found was that in my part of the country, we still aren't quite there. I'm sure in LA, Chicago, etc. I could have done everything through e-mail, shown up for a test drive, and then complete the sale. In more rural areas the problems I have found are as follows:
1. Most dealerships do not have a dedicated internet department. Most dealers here seem to have sales people rotate into the position then back to floor selling throughout the week, or have a receptionist or software route the leads to sales people in a rotating manner.
2. Often you get a generic auto-response and then hear nothing. If you do hear something, the wait for responses even when you have clearly outlined you are buying a vehicle are often sporadic.
3. Even when you get the elusive sales-person who will e-mail you, when you get down to the final negotiation they force you to come in or stop seriously negotiating.
We had a discussion about this on a local forum, and the general concensus from people that either sell cars or have sold cars is they don't consider most people serious until they are on the lot (which I disagree with) and that they don't want to invest a lot of time in e-mail when the returns aren't as great as helping customers on the lot.
I think in the future more and more dealers will recognize they need a good internet department or they are losing out on business.
Those Toyota dealerships in FL that discounted the seriousness of my T4R purchase did so at their peril. I was in contact with no less than ten (10) at one time. I got into a email fight with Toyota of Orlando over their jackass policies. The salesman there said that he was the "Internet" Sales Manager, that means to me that he handles sales for the internet buyers. More importantly, if you are the supposed "Internet" Sales Manager, those sales and all communication/coordination will take place online.
So I'm coordinating a deal with this buffoon and he says that I need to call him. I asked "Are you the Internet Sales manager?" He said that he was. I asked him if he understood how communications took place OVER the internet. He answered that he did. I asked him if the dealership phone service was connected to the internet, to which he replied no. Needless to say I did not purchase my 5th Gen from him, and sent him my purchase info from the dealership that eventually DID sell me said vehicle.
So, Toyota of Orlando (and many others) missed out on a sale.
I hate going to dealers in the first place, and beyond that with Toyota in the Kansas City area I feel like you are going to either have a pleasant experience and pay more than you should, or... you are going to hate your sales people and finally get a good deal. I prefer the deal, and tried to minimize the frustration however it always came down to, "unless you are willing to come in I can't get a better price than this."
I have read on the Vette forums and other automotive forums where people have pretty much handled the entire deal on the internet, showed up with a check, took the test drive and signed the papers. I'm sure in the larger cities where there is a bit more competition this is much easier...
This is what I did. From the time I walked into the dealership, until I drove off the lot was a total of 30 minutes.
Man, I KNEW I shouldn't have cut my hair. Damn it!
So I guess this eliminates the need for a conceal and carry permit?
I bet it's a "blast" doing meth with this guy. I think he's met Chris Hanson at least twice (handle SilverBack69).
I bought one over the Internet
. I'm sure in the larger cities where there is a bit more competition this is much easier...
I don'tlive in a large city, but I bought my '11 LE this way. Saw a Chicago dealer's web listing, emailed my questions, got an email response, emailed an OTD price request. They emailed it back, we set up a time for the next day. I walked in with a check from my credit union, drove out a bit later in my new 4runner. I did everything "internet' with a dedicated Internet person, but she handed me off to a sales person when I walked in. He only did the paperwork and tried to sell me warranty addons.
AND, that saved me about $4,000 over what my local dealer wanted for a SR5 with more miles and no options. Seems that in Chicago, there was a glut of LEs at the time, and where I live, the Toyota dealer considers us a captive market.
I'm happy with the car, the deal, and sales service at Continental Toyota in Chicago.
John
. I'm sure in the larger cities where there is a bit more competition this is much easier...
I don'tlive in a large city, but I bought my '11 LE this way. Saw a Chicago dealer's web listing, emailed my questions, got an email response, emailed an OTD price request. They emailed it back, we set up a time for the next day. I walked in with a check from my credit union, drove out a bit later in my new 4runner. I did everything "internet' with a dedicated Internet person, but she handed me off to a sales person when I walked in. He only did the paperwork and tried to sell me warranty addons.
AND, that saved me about $4,000 over what my local dealer wanted for a SR5 with more miles and no options. Seems that in Chicago, there was a glut of LEs at the time, and where I live, the Toyota dealer considers us a captive market.
I'm happy with the car, the deal, and sales service at Continental Toyota in Chicago.
John
Batang.Gapo
New member
Very informative, thanks for sharing.
fxoffroad
New member
Sounds like dealership BS to me. I've been buying vehicles (every 1-2 years) via the net since 2002 (back then in Iowa). Doing it via the net/e-mail completely changes the process... makes it stress-free without the BS and keeps you focused on the desired outcome. If you don't get the type of response you feel is appropriate - simply move on to another dealership.
Nothing better than putting a deal together via e-mail - going to the dealership - write a check, sign some docs and be on your way in about 15 minutes.
Nothing better than putting a deal together via e-mail - going to the dealership - write a check, sign some docs and be on your way in about 15 minutes.
I would have loved if we could have done that. In our experience it was not near that easy, and we contacted every Toyota dealership in the Kansas City area with the exception of Molle. We would have contacted Molle, but we got a good enough deal from Adams that we decided we just wanted to get through the deal. We also had a trade which does admittedly complicate the process, however, Adams did exactly what we wanted and gave us a base trade based on description and advised they may be able to do better after seeing the trade in person (which was perfectly acceptable).
Best way to get a great deal based on our experience:
1. Don't have a trade.
2. Negotiate deal online.
3. Secure your own financing from your financial insutuition (Credit Unions seems to have better rates, though this may not always be true.)
4. Walk in with check, say no to all extras, sign and drive.
Bob Laublaw
New member
I've been emailing dealers within 500-600 miles or so from me for a week or two, and not one has been amiable to working solely over the internet. I get some half-automated, half-ass hand-written reply, and NONE of my questions answered...And they're always ended with "give me a call @ xxx-xxxx". If I wanted to talk over the phone, I'd have called you, Mr. "Internet Director"...With a title like that, I'd assume you'd understand how this new-fangled "email" thing worked. Knobs.
/n00b
//looking for a New(or new-ish) 2012-2013 TE in Silver
/n00b
//looking for a New(or new-ish) 2012-2013 TE in Silver
