It has been 20 days since I returned my rack to OrangeBoxx and still no refund.

[engineeer]

This is a follow-up on this thread that was unfortunately locked due to people sending it way off-topic.

Details so far:

• The 5th gen PSD rack OrangeBoxx made for me not only didn't fit right, but it was poorly designed and built.
• I tried to work with the owner to resolve the issue.
• After being insulted a few times by the owner, I asked for a refund. The owner refused to give me a refund.
• I started the thread linked above to share my experience.
• The owner joined the thread and proceeded to provide even more subpar customer service. He claimed that when my defective rack arrived, he would provide video evidence of it installing properly in a different 5th gen.
• I paid $23 to ship the defective rack back to OrangeBoxx on 5/1.
• The rack was received by them on 5/8 (UPS proof of delivery).

It is now 5/28, 20 days since they received the defective rack, and they still have not refunded me my ~$170 nor have they provided video evidence that the rack actually installs into another 5th gen.

My credit card company waited 2 weeks after the item was shipped back to see if OrangeBoxx would be honest and issue me a refund. Since they have not, my credit card company has issued a refund. Now I have PayPal (OrangeBoxx uses them to take payments) trying to contact me nonstop to undo my credit card company's chargeback.

 

[2flyfishin]

Doesn't this belong in the buyers/ sellers feedback thread?

 

[engineeer]

Doesn't this belong in the buyers/ sellers feedback thread?

The problem is with their 5th gen PSD rack design and build quality, which is why I posted it here originally--the terrible customer service is the cherry on top.

I was going to have the previous thread revived, but there's a lot of posts that admins would need to remove to get it back on-topic, so I opted to make a new thread instead.

 

[CF_Machete]

That sux. I was kind of hoping [MENTION=135550]OrangeBoxxfab[/MENTION] and you would have resolved this. Looking at your initial install pics compare to successful install pics, your brackets were the issue. A $15 part and an "oops, we f'd up" would have avoided this whole mess and would have saved a reputation in a niche industry.

Can't wait for the video.

 

[OrangeBoxxfab]

We are working with Paypal to resolve this problem.

 

[OrangeBoxxfab]

That sux. I was kind of hoping [MENTION=135550]OrangeBoxxfab[/MENTION] and you would have resolved this. Looking at your initial install pics compare to successful install pics, your brackets were the issue. A $15 part and an "oops, we f'd up" would have avoided this whole mess and would have saved a reputation in a niche industry.

Can't wait for the video.

We will not provide video since all the parts did not come back with unit.

 

[engineeer]

We will not provide video since all the parts did not come back with unit.

Which part is missing?

 

[tristero]

We will not provide video since all the parts did not come back with unit.

Since I can't quote your original post

http://www.toyota-4runner.org/5th-g...-boxx-fabrication-psd-rack-2.html#post2685499

"Once this product arrives I will be video taping me removing it from the packaging and attempt to install in a 5th Gen 4runner and find where the issue is.
...
I will be posting more at a later date when his part is returned and seeing wha t the issue truly was.."

 

[OrangeBoxxfab]

Which part is missing?

The only part we got back was the rack it self. We will no longer entertain discussing this matter in public.

 

[urbancynic]

Thanks for posting engineer. The manner in which this has been handled looks to be very unprofessional.

 

[weeeee]

The only part we got back was the rack it self. We will no longer entertain discussing this matter in public.

Awesome customer service.

 

[tristero]

The only part we got back was the rack it self. We will no longer entertain discussing this matter in public.

Just to recap, you promised on a public forum that you would address the issue with your product once the item was received. IMO you owe the community what you promised. Call me crazy.

For all of you out there that has never owned YOUR mistake and did the right thing to make it right. May the world continue to revolve around just you.

Relevant

 

[Foques]

wow.. glad I saw this. Was going to pick up a few things from these douchebags. I'll keep the money.
will spread the word as well.

thank you, OP.

 

[RyanEJ25]

The only part we got back was the rack it self. We will no longer entertain discussing this matter in public.

Seems legit. A+ service. :tape:

 

[Saker]

The only part we got back was the rack it self. We will no longer entertain discussing this matter in public.

Our customers before and after you buy from us means allot to us. We try to learn from our mistakes. We do listen to our customers when they speak out to us.

Wonder how this part is going to work out?
You might want to be a little more transparent regarding the top quote.

 

[rayofsi]

easiest excuse ever.. We got the package.. but not everything we need to video..

First they insult customers, and treat everyone like retards.. Now they are just plain retarded.

 

[spizike9]

The only part we got back was the rack it self. We will no longer entertain discussing this matter in public.

You mean OP stole that awesome custom made bracket you sent him the second time? olice:

 

[CF_Machete]

Once this product arrives I will be video taping me removing it from the packaging and attempt to install in a 5th Gen 4runner and find where the issue is.

Still waiting to see this promised video from the original thread. This video should prove what the OP did and did not send back as well as if the OP's issue was due to install error or if the wrong product was sent initially.

just say'n... "roll the video tape"

 

[Aznisegi]

Wonder how this part is going to work out?
You might want to be a little more transparent regarding the top quote.

This is exactly how you do not run a business. Oh well, I liked the rack, but I guess no more! Hope the op gets his money back.

 

[weeeee]

Too bad the mods haven't seen fit for them to either resolve the situation or ban them from this forum.