He probably found out when he read the receip.
...listed on little oil change reminder window sticker
or
listed the oil type on an invoice
After waiting two weeks, I finally got the dealership to provide me with the list of repairs they completed during their 99 point inspection that "I" had to pay for when I purchased the vehicle. When I asked what oil was put in it, they said they would look into it. When the salesman saw this (see below) he called me to bring it in to have the oil changed.
* Disclaimer* (I have learned my lesson about going to a dealership other than the maker of the vehicle) - I purchased the 4Runner from a local Jeep dealer who had someone trade in their 4Runner for a 2014 Jeep Grand Cherokee - Just wanted to get that out of the way. *FLAME SUIT IS ON*
I know people have been wondering how a Toyota dealership put the wrong oil in... Well they didn't. The Jeep tech who didn't do their due diligence by reading the OIL CAP screwed it up. I use to think that these guys who claim to be ASE Certified Techs should understand how to read and understand directions and repair a vehicle correctly. I was wrong. They were about putting in whatever oil they had in house that would allow the truck to run. Keep Reading.. it gets better.
So I contact the dealership and after several calls between the salesman and myself they tell me to bring the 4Runner in today to get the oil changed. I even took time to call the service guy who was helping me to tell them the 4Runner takes a special filter and it comes with two rubber o-rings and an o-ring extraction tool. The service guy says "Hey Thanks! I will get it ordered and have the part here before you arrive! Cool. I am thinking they will fix the problem quickly...or so I thought.
I get to the dealership service bay and I check in. The service lady apologies for the mix up and says that they will change the oil and put Synthetic back in. Great.. No problem.
I walk out to see the two techs standing under the 4Runner staring at it like they were lost! I walk over and they ask, "where the heck is the filter?" I walked under the lift with them and showed them where to look for it. "How do you get to it?" Man...I was thinking they should have a way to find this out. I was wrong. They didn't. I pulled out the cell phone and showed them [MENTION=65614]Antman[/MENTION]'s write up (THANKS ANTMAN!) about how to change your oil. Amazing! The lead tech thanked me for teaching him something. 20 minutes later, we had access to the filter. I thought we were good...Almost...
The service lady calls me back to the main desk to do some paper work and I walk back into the bay to see the techs are backing off the filter and then SPLASH -OIL EVERYWHERE! I hear one tech say, "THIS ISN'T EASY... WHAT A MESS!" I looked at him and let him know that he didn't drain the oil from the filter first. "What are you talking about?" he says. I point to the plastic puller and the second o-ring. "Is that what that is for? I have seen this one time before but I didn't know what to do with it! THANKS!" I even had to show him how to insert the puller to remove the other old o-ring. I was just glad I was there.
So when they go to put oil back in the 4Runner. The tech goes over to the Synthetic barrel and starts pumping. I see no indication of what the oil is he is pumping so I ask what type of oil it was he was pumping. "Synthetic... just like you asked for." So immediately asked if it is 0W-20. "I have no idea. It is Synthetic. That is all I can tell you." HERE WE GO AGAIN! SERIOUSLY?? You just drained my oil to replace it with 0W-20 and you are about to put in some unknown type of synthetic back in my truck?? So we stopped to get the Service lady involved again. By this time it is 6:45pm and everyone had left to go home except for these two techs and the service lady. Service lady confirms that the oil is a 5w-20 Blend and that they needed to use 0w-20 just like the cap said on the truck. Cool issues resolved right?? NOPE.....GUESS WHAT? The parts department who had the 0w-20 is locked up and everyone went home. Truck is ready to have oil added... but now we have no OIL! I was about to suggest they give me a loaner and I would run up and get my own oil but the parts lady called a few more people. Four phone calls later, someone answered. Call the dealership manger and let them know. So we did.
I few more phone calls to the dealership manager by the service lady, we get the go ahead to enter the parts department and get the oil we needed. Next thing I know the tech jumps the parts counter, setting off the alarm and grabs a case of 0W-20 oil for my truck. As we are filling up the truck various dealer support staff are running to the Parts department to find out what was going on.
Talk about an interesting evening. They fill up the truck, back it out and I roll out. The entire time the alarm is sounding and no one on the dealership lot is able to reset it and turn it off. FUN TIMES!
I am just glad that is all behind me now! Thanks again to everyone who posted!
