ChaosStarter
New member
To the Toyota service techs: there was once a day when dealerships had technicians that would diagnose issues without computers without SB's without machines. They were considered technicians, you guys are part changers, you read a SB dealing with related symptoms then you go start changing out parts until the problem goes away... oh that's technical all right.. your ASE certification doesnt mean ****, your years of reading SB's means nothing. You work for a flat rate book in which charges I or any other customer for a certain number of hours per job yet you line jobs up side by side to get them done as quick as possible you care nothing about the quality of work you provide of if the problem even gets fixed only how many hours you can rack up in a days work. yeah there may be a few Toyota Techs out there that actually do care and thank you to those ladies and gentlemen that take there jobs to that extra level of ensuring quality service.
I've explained everything I've had to while only going to the training manual once to prove a point. You're right, we didn't have all these computers to help us diagnose 10-15 years ago. We (and still do) have repair manuals for every car and every year it's out. Now, they're just online making it quicker to access. You still have tests to perform. If I see a car with an oxygen sensor heater circuit code, I don't just assume it's the internal element that's fried and replace the O2, I test for power and ground to make sure the rest of the circuit is working properly on every single one.
You know why we have to line jobs up? Because they don't pay ****, and when you work on commission, what choice do you have? Sit around and hope work comes to you and it's all gravy? Or bust your ass on multiple cars and make a decent paycheck?
I'm proud of everything I do at work. I treat customers like family and my CSI scores are proof of it with one of the highest in the dealership (I believe I'm around a 95% for about 80 surveys). I take care of my them. I don't belittle people (as others have done in this thread). I talk to them and try to explain things to them the best I can, just as I have done so here, which no one can deny. If you don't want to listen, that's fine. I could care less. I'm fine with everyone working on their own cars anyway, less headaches for me to deal with.
I would like.... no, LOVE for some of you guys who think this job is so ****ing easy to come do it for a week. See what kind of b.s. you have to deal with, see what kind of customers you have to deal with. I will even help you out with things because I'm not getting fired for something you **** up (you're not borrowing my tools though). Come try to rebuild a 4cyl motor in the time Toyota gives us, I know I can, can you? I'll put money on it that you can't.....and when you can't, that's money that you're losing out of your pocket. I've seen a lot of people come through this industry because they love cars and want to work on them every day, and then they can't handle it, not one bit. We have 25-30 techs in our dealer, most have been here 10-15 years. Some, I wouldn't trust to work on my own car personally, but I'm picky.
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