Hi UBWine09,
Open the hood and remove the main relay/fuse box top cover. See a fuse labeled: RAD 20A. The fuse is amber in color (RAD is short for Radio). Pull that fuse and leave it out for A MINIMUM of four hours. Doing this will RESET the hard-drive and processor in the head unit.
When you re-install the fuse you should have lost your preset radio stations (so you may want to write them down to make reprogramming them a snap)! There's nothing wrong with your HU; they will all get full of temporary files and history logs and so... a hard reboot will eventually become necessary.
Once this is done, your tuner/nav system should be as good as new! If this MASTER RESET procedure doesn't resolve the trouble, an operating system update may be needed depending on what software version is running your audio system! Please be sure to report back and let us know how you make out with this simple operating system quick-fix as others here may benefit. 'Best to you',
rig