Randys Ring and Pinion

[ReconCmdr]

OP: Which RR&P did you call? Try giving the Seattle/Everett WA shop a call - that's where the HQ is and Randy himself. I've been there for my initial rear ARB install and then for my re-gear. Really enjoyed the service there. I thought I had a problem after driving from WA to MT and they even offered to take care of the costs outside of their own shop, but turns out all was well.

I called the main number off of their website. To be fair the customer service guy I spoke with was very helpful. It wasn't until I spoke with their tech department that things went awry. They INSISTED it was the correct application as they read on the forums two threads where they were installed, even though the manufacturer insist its not the correct application. I will try to track down today the number for the HQ and see if maybe I can get ahold of the man himself.

I am sure that overall they have given very satisfactory service to many customers. Just not my experience.

 

[ReconCmdr]

Write a demand letter. Its going to be very easy for you to recover all damages when the manufacturer of the part says its not for your vehicle.

Brillant, Thanks for the advice....amazing build on your vehicle by the way...just spent the last hr looking through all your amazing mods! Love the lights! I should be studying for my gross anatomy midterm but your build thread was just to tempting....besides endless hrs of dissection videos of the human head, not the funnest way to spend a saturday morning.

Thanks again for your advice, and subscribed to your thread to keep following your adventures.

 

[ReconCmdr]

I get what you're saying, but that doesn't remove the fault from the installer.

you bought the parts, and they installed them. if there was a problem, it should/would have been discovered during the install. you drove on it for a while. in my opinion, that removes any liability from the seller.
it sucks, but that's how I see it...

Nevada, Thank you for your opinion, I just read through your build thread and it seems like you have had good luck with Randys. As I said in another reply on here I had a a good experience with their customer service guy however that did not extend to their technical guy. I am happy you had a great experience with them. Sadly that was not my experience. With regards to the level of their responsibility in this case agree to disagree.

Happy wheeling.

 

[ReconCmdr]

From what I'm reading, Randy's shipped a set of front and rear diffs already loaded with limited slips, and the OP paid a shop to have the diffs put on the truck. If that's right, you can't blame the local shop, because they didn't install the LSD in the diff. In this situation the blame lies completely with Randy's Ring and Pinion.

I don't know what to think of what the OP is reporting though, because I've never heard of anything but professional conduct and excellent customer service from Randy's. Keep us updated, Recon.

Kid, Randy's did not ship the diffs pre-built. I ordered the front and rear LSD's from them when I was having my truck re-geared. As I have found from a few sources the front LSD can be installed easily enough however those who have more expertise with toyota diff installs such as the shop I have taken mine to this time and ECGS have said that it is just wonky enough that it will cause issues if not modified. ECGS having a great deal of experience with the LSD for our vehicles says extensive modifications have to be made for it to work properly without causing damage to the system.

At any rate at this point I have to make decision how to proceed with my front end. Thanks for your comments.

 

[rideexileex]

Any luck?

 

[b.miller123]

I would be calling back to their customer service people since you had better luck with them. Two threads on an internet forum as technical research is just plain lazy. I'd be asking the customer service people if you can talk to a supervisor in the tech department. You have to remember that the tech guys aren't customer service guys. That is why they are tech guys and not answering phones. However, that doesn't justify them being complete morons. With something like this, you have to just keep taking it up the chain until you get to someone with common sense, but you have to keep calm about it and don't be a dick. That will never help.


Making a BBB claim or calling up the lawyers is overkill for the current situation.

If I was paying someone to do actual technical work and they told me that a couple threads on an internet forum said it was good, I'd fire them.

 

[Brique]

The company represented that the part would work, instead it destroyed your diff. The tech guys at the company still insist that it's a match despite clear indication to the contrary from the manufacturer. I can't see how rr&p isn't liable for a refund plus labor plus incidental damages.

That said i agree that lawyers and bbb are premature at this point. Like others have said, go up the chain and try to get hold of this Randy fellow himself. If i owned a business I'd want to know if my customer had an experience like yours. I'd want to make it right for the customer and I'd really want to correct some attitudes in my organization.

If you approach this Randy like he's the same way you might have some real luck.

Sorry to hear about your experience. Please keep us posted.

 

[ReconCmdr]

All, I was and am still quite disappointed with Randys Ring and Pinion. I have not tried to call and contact the head guy as I spent enough time and energy tracking down what the issue was already to no avail with customer support or technical guys there.

As a full time graduate student taking 28 credit hrs /qtr with two consulting jobs on the side I just had no more time or desire to follow what I deemed would most likely ultimately be a useless path. I decided to send all my front 3rd member and LSD to ECGS and have them do their magic. Everything is finally completed after 9 weeks of figuring out what the issue was.

Thanks to ECGS for the work on the front 3rd and LSD and to ACC Toyota in Atlanta for the install.