Rear Hatch Jams

I did a search but couldn't find anything on this topic. I'm hoping that someone else had this issue and there's an easy fix before I start tearing apart the rear door.

Recently I had this experience:

Passenger "ok, I'll just get my stuff out of the trunk and go"
Me: "great, hang on, I'll come back and close the hatch."
Passenger "Oh whatever, I know how to close a trunk"
Me: "Wait, it has a....
Passenger (slams rear hatch so hard that the dashboard vibrates and I hear an electric "gear-skipping" noise from the back hatch)

The next time I tried to open the rear hatch, it was completely jammed. I would touch the rubber button and I could hear the internals cycle, but it would only let the door open a little bit -- I guess if there was a dual latch system, only one latch was opening.

I was able to coax it open by locking and unlocking the door switch a few times and gently opening the tailgate a little and then pushing it back down... I have no idea internally what this accomplished but I was able to get the door open and closed and then back home.

For the next few days everything was fine and I more or less forgot about it, but this morning it started jamming again, but this time I just folded the seats down and reached through instead of messing with it.

So my questions are thus:

1) Is there some sort of safeguard for the electronic latch for the times when people who won't listen slam the hatch with all their might?

2) Is what I describe a known issue with a simple fix? I'd like to know before I completely remove all the door panels to look for a part that is loose or cracked

3) Is it possible to somehow disable this feature and just make it a regular plebian non-electric latching door so that I don't have to worry about people messing with it and ruining it? (Generally this is the approach I have to take with everything I own)
 
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Different problem but this thread might help

http://www.toyota-4runner.org/4th-gen-t4rs/187167-rear-hatch-wont-stay-closed.html

I've had people slam mine as well. Frustrating because they don't listen, or I wasn't fast enough to run back there and shut it myself before they could slam it. :twitch:

1a. I've not heard of any safeguard, other than the hatch is engineered to be shut manually, probably in case the auto mechanism fails. How do you engineer against people slamming it shut, other than super strong shocks that provide resistance?

2a. I've had the same problem where it would come partially open but then stick on the second part of the lock. I had to cycle the door locks several times and it seemed to fix itself.

https://www.youtube.com/watch?v=sSNMyV9ZOfE

https://www.youtube.com/watch?v=VsXnrD7XEls

3a. You could just disconnect the power to the mechanism, but there would need to be some kind of manual handle/latch mechanism to open it manually, which the hatch doesn't seem to come with.
 
How do you engineer against people slamming it shut, other than super strong shocks that provide resistance?

I have a friend who works for a vinyl lettering shop. Maybe I'll have a decal made that says ELECTRONIC LATCH - DO NOT SLAM.

This will accomplish two things:

1) It will look incredibly stupid with the hatch open and everyone around sees these big neon letters.

2) I'll have this conversation continuously
WHAM! "Hey, I saw your sign. What's an electronic latch?"
 
LOL sadly you speak the truth. There's no way around it.

Mom has a 2016 Toyota Highlander. The back hatch is so hard to shut manually, there is no way to slam it. Seems like a really nice design with the little button on the bottom of the hatch door sill to shut it.

I never liked the idea of auto everything for a vehicle built for offroading, although I know it's really built for mom-roading.
 

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