offroadingatc
New member
Around the end of August I was offroading and smashed up one of my running boards pretty bad, and at that point decided it was time for rock sliders. After a bunch of research regarding quality, and also wait times I went with Rocky Road
I ordered Supersliders for my 2011 SR5 on Sept 1st, they shipped within a week, and I had them by Sept 14th! I had a problem however, they did not fit my vehicle. At this point in time I was unaware of the major differences between models, so I didn't realize that my SR5 was not the same as a US model.
Rocky Road was fantastic in resolving this problem. They responded to me within hours of each email being sent, within a week we had determined that both parties were unaware of the model differences. They took full responsibility for it, and shipped me a new pair (and the old pair back) at considerable expense. I received them yesterday, so it took about 2 months overall, but 1/4 of that was time spent in shipping, and a week of that was down time as we tried to figure out why they didn't fit so even considering I got the wrong parts, my actual wait time was only about 5 weeks!
Anyways, I'm really happy with the product, I had to enlarge a couple holes to make one side sit level, and I also have the same issue with only 5 of 6 bolt holes being threaded but I have ordered some tail nuts, so that problem will be resolved shortly.
Anyways I hope others will considering ordering products from them, as I think we should support companies that give great customer service!
I'll post pics soon...
I ordered Supersliders for my 2011 SR5 on Sept 1st, they shipped within a week, and I had them by Sept 14th! I had a problem however, they did not fit my vehicle. At this point in time I was unaware of the major differences between models, so I didn't realize that my SR5 was not the same as a US model.
Rocky Road was fantastic in resolving this problem. They responded to me within hours of each email being sent, within a week we had determined that both parties were unaware of the model differences. They took full responsibility for it, and shipped me a new pair (and the old pair back) at considerable expense. I received them yesterday, so it took about 2 months overall, but 1/4 of that was time spent in shipping, and a week of that was down time as we tried to figure out why they didn't fit so even considering I got the wrong parts, my actual wait time was only about 5 weeks!
Anyways, I'm really happy with the product, I had to enlarge a couple holes to make one side sit level, and I also have the same issue with only 5 of 6 bolt holes being threaded but I have ordered some tail nuts, so that problem will be resolved shortly.
Anyways I hope others will considering ordering products from them, as I think we should support companies that give great customer service!
I'll post pics soon...