Rosen AV7500 DVD problems

[DizzyV6P]

I made a new topic on this so it'll get more hits on Google for this forum

Since this unit seems to be very new, there has been almost no posted problems section via Google search. Hopefully this thread will get enough hits so the info can get out there.

I just sent this email to Rosen's Service Department.

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Dear Sir or Madam:

My Toyota Dealer installed the Rosen AV7500 dual headrest system in my 2011 Toyota 4Runner. I am now having problems with the driver's side headrest. When I turn on the system, instead of the Rosen screen that I used to get, I get a "No Signal" error. After about 5 minutes, the Rosen screen comes up. When I put a DVD in the player, it either doesn't read or tries to read it for a long time. When I try to eject, it doesn't eject immediately and only after a few presses of the eject button. I usually have to wait about 5 minutes before it will eject. I have been using OEM Dora Halloween dvd and three difference Barbie dvd's.

I have read the instructions and the reset procedure doesn't work very well. I still get the No Signal error when I turn on the unit. The passenger side player doesn't seem to have this problem at all. I am able to at least allow the drivers side unit to view whatever is playing on the passernger side. It seems that for some unknown reason, the DVD player in the driver's side has a defective connection.

Any help would be greatly appreciated before I take it into the dealer to be replaced.

Sincerely yours,

XXXXXXXX

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I'll post up Rosen's response once I get it. I've already talked to my dealer and they said they will get a new one in, but I'm hoping there's an easier solution out there. I've notice a few dealers in the area offering this system for their customers so hopefully someone might know the answer to this problem. I've used to be able to use OEM dvd's and DVD-R backups w/o any issues so I don't know what might be causing this besides just a defective DVD plug or connection.

Dizzy

 

[DizzyV6P]

Rosen's Response:

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Dear Mr XXXXXXXX,

If Tech Support determines your system needs servicing, Rosen recommends going back to the original installer/dealership or an authorized Rosen Dealer for the system removal.

To locate a Rosen Dealer in your area, please click on the following link and enter your zip code Rosen Entertainment Systems: Dealer Locator. The original installer or local authorized dealer can assist with the removal the DVD System and send it into Rosen for the repairs. The Rosen authorized dealer will need a copy of the sales receipt of the system, or a copy of the new vehicle sale or lease contract (if the DVD system is listed) before returning the system to Rosen for warranty repairs.


Rosen Entertainment Systems

Repair/Warranty Department

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I guess I'll be taking it back to the dealer then......

 

[DizzyV6P]

I took it back to the dealer and they replaced the defective headrest. Hopefully this one lasts a bit longer than the first one.

 

[4runningyoda]

It has been my experience when you get that displayed on your screen that either a cable is bad, or the box that the headrest screens are hooked up to is bad. If the Monitors are turning on but you don't see anything on it then the A/V cable feeding signal to the screen from the box could be the culprit. Believe it or not those monitors don't get the video feed directly from the DVD's that are built into them, the video feed goes to the switcher box first and then back to the monitor.

 

[DizzyV6P]

It has been my experience when you get that displayed on your screen that either a cable is bad, or the box that the headrest screens are hooked up to is bad. If the Monitors are turning on but you don't see anything on it then the A/V cable feeding signal to the screen from the box could be the culprit. Believe it or not those monitors don't get the video feed directly from the DVD's that are built into them, the video feed goes to the switcher box first and then back to the monitor.

Wow, that's a really strange system. So it could have been something as simple as a loose plug under the passenger side seat. That's where they mounted the box. I was able to view the movie from the passenger side screen though. I just wasn't able to view a dvd from the driver's side.

Thanks for the help. Next time this happens, I'll check the connectors too.

 

[DizzyV6P]

Wow, that's a really strange system. So it could have been something as simple as a loose plug under the passenger side seat. That's where they mounted the box. I was able to view the movie from the passenger side screen though. I just wasn't able to view a dvd from the driver's side.

Thanks for the help. Next time this happens, I'll check the connectors too.

Well, it's been a few years. The left side has had no issues. Now the right side is unable to view what the left side is playing. I checked w/ the dealer who installed it but they are now telling me that its out of warranty now.

At least both sides still plays DVD's. I suspect something is loose somewhere around the control box. I've checked the plugs there it its all solid, so it must be loose either in the monitor or inside the seats where the wires are run through. What a pain....

 

[CookieRoe]

Well, it's been a few years. The left side has had no issues. Now the right side is unable to view what the left side is playing. I checked w/ the dealer who installed it but they are now telling me that its out of warranty now.

At least both sides still plays DVD's. I suspect something is loose somewhere around the control box. I've checked the plugs there it its all solid, so it must be loose either in the monitor or inside the seats where the wires are run through. What a pain....

I'm willing to bet your control box is the source of your problem. I have the Rosen AV7900 and have had some issues with it. Namely, the DVD player quits playing. Luckily they have been replaced (twice) and the control box once (wireless FM modulator wasn't working properly........ I've since bought a WIRED modulator to have superior sound). I honestly dread the day they break again. Anyway, I got them through a company in CA that sells this kind of stuff to the public. If I had purchased through an installer (shop), my setup would of cost something like $2-3grand. I paid $1200 for them. Anyway, I half installed mine (I had an independent shop install the power to it)...... long story.

Apart from the issues, they worth GOLD when you have little kids.

 

[DizzyV6P]

I'm willing to bet your control box is the source of your problem. I have the Rosen AV7900 and have had some issues with it. Namely, the DVD player quits playing. Luckily they have been replaced (twice) and the control box once (wireless FM modulator wasn't working properly........ I've since bought a WIRED modulator to have superior sound). I honestly dread the day they break again. Anyway, I got them through a company in CA that sells this kind of stuff to the public. If I had purchased through an installer (shop), my setup would of cost something like $2-3grand. I paid $1200 for them. Anyway, I half installed mine (I had an independent shop install the power to it)...... long story.

Apart from the issues, they worth GOLD when you have little kids.

Which shop did you get a "wired" control box from? I didn't even know they sold one for this unit.

 

[CookieRoe]

Which shop did you get a "wired" control box from? I didn't even know they sold one for this unit.

I believe you can get "universal" ones. They greatly improve sound and eliminates the FM radio frequency interference.

I got my Rose unit from : #1 Car Audio and Car Video source - Quality Mobile Video
I also got the wired module from them too. I called them and told them what I was looking for. They will know what your options are for your particular unit.

good luck!