Scared to buy CBI Rear Bumper

Wow, this is great information. I planned on going with their front/rear bumpers and am going to continue searching now. I've also got a body lift so I'm concerned with how that'll turn out.

Thanks for the heads up! I've heard of a few issues from CBI but didn't know it was this widespread.
 
No real problems with mine just had to add a few extra washers as a spacer.

Might be selling mine when I come back to Utah and picking up a different one from them so I can put the spare tire back underneath it.

I live in St. George. Id love to pick up your bumper if you do end up getting rid of it.
 
Wow, this is great information. I planned on going with their front/rear bumpers and am going to continue searching now. I've also got a body lift so I'm concerned with how that'll turn out.

Thanks for the heads up! I've heard of a few issues from CBI but didn't know it was this widespread.

x2. I love the look of the hybrid but was also considering a 4xInnovations. Guess it's going to be 4xInnovations for sure now.

I appreciate you guys voicing your concerns and opinions for the communityto read.

OP, Good luck in finding a good rear bumper. If you do anything custom, post pics! :banana:
 
I think you guys need to see things from both sides. I will say up front I don't own anything from CBI so I have no personal experience to share. I will also say that I have fabbed up over 50 custom bumpers in the last 15 years both personally and professionally for a few different shops in San Diego.

There are a lot of things that go into making a bumper that you guys might not know. The biggest thing is that all cars are not created equally. Every single car is different. I don't care if you have 2 identical year/model vehicles, 2 1999 limited 4runners for example. There are differences between each of them, not always in the same places either. They have stations on the assembly line specifically to address the differences from the manufacturing process where they litterely have hammers and chisles and other tools they use to persuade things into place. Then number two, these are not new cars. They have been on the road for a while now and I would take a guess that the average 4runner have around 150K miles or more on it. The frames on all cars are designed to flex and move based off of the hell we give our cars so there is a high chance that every 4runner out there has had things move around a little bit.

So with that in mind, when you design and build a bumper off one car, there is no garuntee it will bolt up the same on the next 10 cars you put it on. Each has it's own story and differences and things aren't always perfect. That is the hardest part when you mass produce something as riggid as a 3/16" plate bumper which is designed to not flex at all (thats why plate is used vs tube, it doens't flex as much). So when you design something like this for mass production that is why you have larger holes than required and slotted holes for adjustment so that things can be slightly adjusted to fit each specific vehicle. CBI does this, you can see it in the pictures, so that is one thing they do right and that is their attempt to give you the adjustment you need to get it on there correctly.

Now that said, I am not backing them either. You can see in some of BFAD pictures that some holes are just completely miss placed. For example one of them is slotted in one diirection to give you forward and backward adjustment, but the hole is placed off to the side too much to line up with the frame. This is just poor quality assurance on their part, and they are not making sure the parts are being bent corectly, which gives them the poor placement of the hole. In my personal opinion it is not a case of poor design, but they are not checking the quality of their parts as they are mass produced, which leads to this poor placement.

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With all of that said, no bumper will ever be perfect from any manufacture. I am sure there are people out there that bought ARB bumpers that didn't line up too, and ARB has a great reputation. Expect that your 4runner will have it's own variences, and build that into your expectations when you go to do the install. The real question I would be asking myself if buying a bumper from one of the many companies is who is going to fix my problem the first time? IF I am the un-fortunate person who gets something that just doens't fit like it should, will it get resolved quickly and properly? Will I be treated like a valued customer, or someone they view as a nuisance? ARB doesn't have the reputation they have from never sending out a dud, but because they fix the problems quickly, and treat you with respect. I bet BFAD would have a different opinion of CBI if he was treated right, all his concerns addressed, and been able to get a good response from them every time he had a concern. They attempted to help him, but didn't take it serious, treated him like he was the problem istead of the bumper, and you can see what happened... If I was in the market for a bumper that is what I would be looking for, they can all fab, but who is going to take care of me!!!
 
CBI has done a great job working out all the kinks in the rear bumper over the years. You gotta remember, the rear came first, The front came a while later. They've had a lot of time to do trial and error. Some guys on here were guinea pigs for that and CBI attempted to make it right for them. I understand your woes about the rear but just to clarify the rear is pretty rock solid. I was pretty worried about mine not lining up when I purchased it, especially since I have a 2" body lift and had to order one modified to fit. Everything fit great during install and I every hole lined up to make a damn near perfect fit bumper. They use a jig to make these bumpers so every one should be the same as far as fit.

Regarding the rear body mounts. That's not fair to put CBI to blame on that and to be honest, I still don't think it should be a requirement. Everyone here buys parts for their rigs that play on the performance of other parts.

Thats good to know as well. Like I said, my purpose of this thread was to find what people have experienced good AND bad. I didn't want to start a flame war. I'm glad you had a good experience. That does bump up the odds of me purchasing CBI again. Like I said earlier. I think they make the best looking armor available for the 3rd gen.

they can all fab, but who is going to take care of me!!!

I agree. I recognize everything is different, but each hole was far enough off and consistent that it made me curious. Also, I felt very dismissed when I brought it up to them, as if I wasn't important. I agree, who is taking care of the customer these days?
 
My rear hybrid fits like a glove, my front hybrid fit like shit. Almost every hole had to be opened up to bolt on. Not to mention a winch bumper shouldn't be bolted to the paper thin end plates of the frame. The design is nice but it's not made for heavy off road use.
 
Just throwing this out there .... My Savage rear bumper fit fine and all the holes lined up. I have the non swing out but they do sell a swing out.

What was the bumper 4Ripcord had? The one that pulled apart like cheap metal.
 
For better or worse, one of the basic functions of this community is to provide these kind of reviews. If it's a good review, a user isn't advertising for their company. Much the same with negative reviews, the user isn't out to ruin the company. They are sharing their opinions based on their experiences - which is what should be encouraged around here.

That being said, it's a shame to see these issues with the CBI. It was on my list for a rear but given these issues I may be looking at local fab. See, did this review spoil business for a reputable company or just bring up a genuine concern to help others make their own decisions? I'm going with the latter.
 
Just throwing this out there .... My Savage rear bumper fit fine and all the holes lined up. I have the non swing out but they do sell a swing out.

What was the bumper 4Ripcord had? The one that pulled apart like cheap metal.

Jim had a stock rear bumper, with 4xI front that he wasn't crazy about.
 
X2 on what [MENTION=93512]MojaveMadMan[/MENTION] said. No bumper will fit perfectly unless you build it on your truck. These trucks are over 12 years old for the newest 02s, you can never expect one to perfectly match another. I've put on an ARB and a CBI hybrid rear on my own truck, both required some love here and there (ie grinding) to make it fit. I've helped put on ODL, shrockworks, 4xi, and hell even some jeep bumpers, none of them have just slid on and bolted up perfectly. Get out the grinder and drill, and make it work.
 
There are a lot of things that go into making a bumper that you guys might not know. The biggest thing is that all cars are not created equally. Every single car is different. I don't care if you have 2 identical year/model vehicles, 2 1999 limited 4runners for example. There are differences between each of them, not always in the same places either.......Then number two, these are not new cars. They have been on the road for a while now and I would take a guess that the average 4runner have around 150K miles or more on it. The frames on all cars are designed to flex and move based off of the hell we give our cars so there is a high chance that every 4runner out there has had things move around a little bit.

I'm with you Chris, in fact I acknowledged these same facts in this POST when I replied to zgensler31 regarding the fitment issues when they first occurred.

To quote myself:

"The issue is that CBI has attempted to build a "one size fits all" product for an application with varying tolerances. Not all 4Runners are created equal, and those that are created equal do not remain equal. The tolerances on these trucks change alot with age & use."

So I do understand. But like you went on to notice & acknowledge, the fitment problem that I experienced was due to factors other than variances among 4Runners.

The real question I would be asking myself if buying a bumper from one of the many companies is who is going to fix my problem the first time? IF I am the un-fortunate person who gets something that just doens't fit like it should, will it get resolved quickly and properly? Will I be treated like a valued customer, or someone they view as a nuisance? ARB doesn't have the reputation they have from never sending out a dud, but because they fix the problems quickly, and treat you with respect. I bet BFAD would have a different opinion of CBI if he was treated right, all his concerns addressed, and been able to get a good response from them every time he had a concern. They attempted to help him, but didn't take it serious, treated him like he was the problem istead of the bumper, and you can see what happened... If I was in the market for a bumper that is what I would be looking for, they can all fab, but who is going to take care of me!!!

I couldn't have said it better myself. I hope that CBI reads your post and takes it to heart, because it's pure truth.

Had they sent me a second bumper that was built to my specs, with the mounting holes placed in the proper locations (rather than just enlarged further), life would have been good. In fact, that would have set the relationship between customer and vendor off on the right foot, and I would probably have been more forgiving regarding the subsequent issues that I've had, and therefore less likely to be posting them for all to see on this forum. Unfortunately, like Noah, I felt dismissed because CBI was dismissive of my issues.

Nathan/CBI needs to learn and remember the old saying...

“A happy customer tells a friend; an unhappy customer tells the world”

X2 on what [MENTION=93512]MojaveMadMan[/MENTION] said. No bumper will fit perfectly unless you build it on your truck. These trucks are over 12 years old for the newest 02s, you can never expect one to perfectly match another. I've put on an ARB and a CBI hybrid rear on my own truck, both required some love here and there (ie grinding) to make it fit. I've helped put on ODL, shrockworks, 4xi, and hell even some jeep bumpers, none of them have just slid on and bolted up perfectly. Get out the grinder and drill, and make it work.

I think the fitment issue is a moot point, Tyler... at least for the rear bumpers. I'm not sure if you got the email in June 2012, but CBI sent an email to all of the then current owners of their 3rd gen bumpers asking for precise info regarding their rigs and any fitment issues that they experienced. After that process was complete, they were able to correct their fitment issues. From what I've been told/have read, since about August of 2012 all of their rear 3rd gen bumpers have fit like a glove.

There is a copy of their email in my build thread located at the bottom of this POST.

Regardless, that didn't help me much. And it does not address the broken weld on my tire carrier or my dented body panels.

I've studied pictures of the tire carriers on their more recent bumpers and I'm pretty sure they have started reinforcing them a bit more. Maybe they saw my post and realized they had a problem... I did insert an @ notification to CBI when I posted the pics.
 
You guys all have valid points really. These things are very expensive, and not something you want to do twice. BFAD, I get why you like to speak up about your opinion on CBI. Hell if I was in your shoes I don't think I would have handled it with half as much patients as you... haha. To those who like them, great for you guys too. I honestly think the CBI bumpers are very attractive and I know why so many people buy them.

In an industry like this, reputation is everything and that is what these companies need to protect. It looks like they have addressed many of the problems, but need to work on their customer service. Me personally, if I was buying a bumper tomorrow, I would consider CBI and just understand that I may have some work to do. But for me fab work is easily done, so I can't speak for everyone. Plus I am picky and would tweak just about anything out there right now, haha.

Regardless, if you are in this sport, prepare to spend a lot of money, prepare for things to not go your way, and be ready to make a lot of repairs, haha. I have seen $40K transmissions explode in race cars and machined parts need to be hit with the grinder because things just didn't go as planned. It is part of the process no matter how much time or money you have. Best thing you can do is just embrace it and stick by those who will do the right thing, at least that is what I have learned...
 
im gonna add my $.02 here... i have a CBI rear hybrid swingout bla bla bla... i love it, it fit like a glove, all my holed lined up, nothing needed adjustment. in my order of my bumper there were some things that CBI didnt do that they should have. they forgot my fuel can holder. no biggie they overnighted me one the next day. then they bumper was lacking installation instructions/separate bagging for the different bolts ect. the lack of instructions and all the bolts ect stuffed into one package was probably the biggest hang up and frustration for me, as it left me scratching my head a little and second guessing myself. i told CBI about that and they noted my concerns and hopefully have made amends for future customers. also on the instruction issue i had mentioned that before when i had bought the ditch bracket for testing with a snorkel. yeah the instructions are on the internet, but not included in the product itself, kinda important if you ask me. but they also took my suggestion of using the light mounts as CB antenna mounts as well which i did initially. the other thing that has happened to my CBI rear bumper is that the locking pin has bent, CBI was quick again to sent me out one without question or hesitation. they didnt even ask for the old one back. and to be honest this was probably user error, as i have a couple of times allowed that bumper to swing open with some force/momentum that probably bent the locking pin. sure there are some other issues, like the screw hole that holds my table shut is slightly off centered and a slight misalignment when trying to secure but its nothing to ***** over IMO

CBI listens to their customer feedback, and tries to make it right. think about most auto manufacturers, they will tell you to get bent until a large(much larger than anything we are talking about) number of people have the same issue, then they might fix it for free, or still charge you for the part or labor... and in some cases they might issue a recall. but we are talking tens of thousands of issues, and customers who paid $20k+... for me i would not hesitate to buy something else from them. their products and customer service are/is outstanding if you ask me. its gonna be hard to find another company that does as good or better in all aspects. business is business, you can not make everyone happy, at the same time you can not turn your back on your customers. when a customer has an issue the company needs to work with them and try to make it right, but sometimes its just not possible. -im not saying that anyone here was being unreasonable, as i dont know any of the details or facts other than whats been stated here about anyone elses experiences. but what i will say is that from dealing with other companies and vendors, CBI is one of the better ones that IMO tries very hard to make sure their customers are taken care of and feel valued, as they should be, after all they are the sole reason the company makes any money and is around.
 
I'm gonna agree with Isaac on this one. If any of you follow CBI on Facebook you'll see how big of a spectrum of fabrication projects and products they produce/fab. They really have a lot on there plate. All companies have some quality control issues, and maybe CBI needs to slow down on the orders for a week and polish off some of these quality issues. Overall they're a pretty stout and amazing company servicing as many people as they do with only a few, rare, minor issues.
 
My rear bumper didn't line up exactly either, nothing a drill and a grinder couldn't fix

Yes, I have hit the body with the bumper, but that's due to the flexing of the truck, many an aftermarket bumper would do that.

That being said, I installed a body lift and haven't had complaints since, other than I wish I bought a tire carrier
 
I think the fitment issue is a moot point, Tyler... at least for the rear bumpers. I'm not sure if you got the email in June 2012, but CBI sent an email to all of the then current owners of their 3rd gen bumpers asking for precise info regarding their rigs and any fitment issues that they experienced.

I agree it's a moot point. But that's the purpose of this thread so I'm chiming in. Problems like yours where it's plain wrong are one thing, but questioning buying a bumper due to the fact that they may have to grind one or two bolt holes is just plain dumb in my opinion.

I didn't get that email but I didn't really have any issues. I grinded a couple things, slapped it on, and have bashed all all kinds of rocks since. Never had one issue with it, besides my tire bouncing around every once in a while.
 
The body contact issue is still a flaw of the overall product and should have been found through testing instead of finding out through customer complaints. If there are other bumpers that have this issue then it does not make this issue any more acceptable.
 
then they bumper was lacking installation instructions/separate bagging for the different bolts ect. the lack of instructions and all the bolts ect stuffed into one package was probably the biggest hang up and frustration for me, as it left me scratching my head a little and second guessing myself. i told CBI about that and they noted my concerns and hopefully have made amends for future customers. also on the instruction issue i had mentioned that before when i had bought the ditch bracket for testing with a snorkel. yeah the instructions are on the internet, but not included in the product itself, kinda important if you ask me. .

They didnt note your concerns, i called and told Nathan the exact same thing and got the same answer when i got my CBI Hybrid rear LAST March. A year and a half ago.

No Instructions of any kind and the website link was down. He said he didnt know that the internet instructions were down. I shouldnt need to run back and forth from garage to my computer inside to read instructions for an install. $1500 "worth" of bumper should also include some paper directions. No bagged hardware of any kind, just all thrown in the box together and taped shut. Fast forward six months and a thread pops up about how shitty the tag light that CBI provides with their bumpers is. Tag Light ?! What fuc%ing tag light? Without any instructions i never knew i was missing parts...They dont care about individual mail order customers when they are backed up on every product they offer. Someone else is standing in line waiting to throw money at them, why waste time on the orders that are already paid for?

Ive had issues with mine and like Nick, I've had to modify it to work as it should have from CBI. Still the best looking rear bumper out there though dammit.
 
I'm really glad to get all your feedback. Like I said, I understand drilling out a small hole or too. Do I think it should fit? Yes. But I understand if I get to. The more I read many of your posts, I do consider getting a CBI so props to them, or you. Which ever I guess. I guess I have seen threads with one issue, but never one with actual feedback and after buying my front bumper blindly, I wanted to do a little research before dropping $1400 on it. Thank you for those who gave input. From the sounds of it, a lot of my worries have been remedied for the most part. The only thing that still concerns me is that if I do pay that much, i'm not just paying for the bumper, i'm paying for the instructions (which mine did not come with either), the bolts, and the fact that I know If i have a problem or question, i won't be brushed aside. Like [MENTION=88391]NateMob[/MENTION] said, it really is the damn best looking bumper on the market. If I had a welder, and the space to store/use it, I probably would have just built my own armor. I guess I have a decision to make. Thank you all again.:cheers:
 

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